Help!! Diode Dynamic drls are melting??
 

Hey guys so i got these leds from @Diode Dynamics about 6+ months ago and they're fine and great but today when i was looking at them i noticed that something in it is melting? Anyone else have this problem? It now has this melted substance that's hardened and i can't even take my lights out.

http://i59.tinypic.com/2cen4g2.jpg

http://i62.tinypic.com/ddjhog.jpg

http://i57.tinypic.com/6hqloj.jpg

http://i62.tinypic.com/vhyf5.jpg

@Vincenttam

Please give us a call and our customer service team will get you taken care of: (314) 205-3033

Or email us pictures to: contact@diodedynamics.com

We will get you taken care of

Thanks,
Nick C.

Great customer service right there ^

Will email @Diode Dynamics immediately, I'm not bashing their products but I would love to hear some feed back on my down time waiting for their response.

Round of applause to DD, stuff happens and we as customers don't expect that but the response and help is what we all look for when it does

We will send you an upgraded set as a replacement for the SMD27 models you ordered at no cost.

This is a very unusual issue, and I sincerely apologize for the inconvenience

Nick C.

Yes keep us posted on how that happened.

I'm actually more of the "Wtfs going on" feeling right now too lol. You've guys done great in helping my issues in the past but the problem is that I can't even take my drls out because it's literally being held in with the melted plastic.

I'm very sorry to see this.

We had a poor-quality batch of these bulbs quite some time ago, that were assembled with this adhesive. Most bulbs of this type on the market are indeed held together with basic hot-melt adhesive, but our bulbs generally are not, as we specify otherwise. One of our contract manufacturers completely ignored our instruction and it was not caught in our spot-checking for incoming shipments. This was all quite some time ago, and I thought we had pulled all of them before many went out, and we tried to contact customers that we did think received the bad bulbs. It seems we may have missed some.

As Nick mentioned, we'll be happy to upgrade you to better bulbs at no cost. I'm very sorry for the trouble experienced. I would recommend leaving them on for a few minutes to warm any stuck adhesive, then removing from the socket.

Paul
Product Development

Sounds nice but i still gotta figure out how to take the bulb out LOL

Did leaving them on for a bit not help to soften the melted adhesive at all?

heat gun from behind bro. Don't worry about the plastic connectors/wires. They'll be safe

to get it out? Lets see; im going to need a .45 shell casing, some gun powder, a hammer, a sandwich and some beer.

No, it's an led light so it would run much much more cooler than a normal bulb. Plus i tried to take it out right as i drove home from work the other night, so my car was on for about 15 minutes.

@Diode Dynamics has offered to send me some new bulbs but this still doesn't solve the whole bulb stuck inside the housing problem, and no i don't have a heat gun or a .45

borrow a friend's hair dryer.

not a big deal

They got hot enough to melt the adhesive or what ever it is to begin with it looks like. Looks like you might be stuck using a hair dryer at this point.

what part of socal are you in? you can borrow my heatgun or try a hair dryer. or get one from harbor freight, 10-15bucks not a bad deal since you are getting upgraded bulbs anyways.

heat is what melted it, heat is what's going to take to get it soft enough to remove out. Get that hamster on the wheel spinning man.

I'll let you borrow my heat gun depending where you are in so cal


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have you tried forcing it? looks like only a little glue to me, prob can force it.

sounds like all of my installs!

I chose Diode Dynamics for a reason. Honesty, loyalty and great customer service is a plus in my book. Awesome to hear the issue has been resolved.

Switchbacks keep on falling out
 

Does anyone have a problem with switchbacks repeatedly falling out of the connection. Every week I have been having to connect them back in. Seems like they do not plug in all the way.

No the issue has not been resolved. I was able to loosen the glue from the head lights today but it ripped off some of the chrome paint. Right now the glue is formed in a way where i can't pull it out unless I do get a heat gun or blow dryer. It's literally like an arrow head right now. @Diode Dynamics has only been able to offer me new bulbs but that's it. Now I have some scratched up lights. I guess I was one of the few that got the short end of the stick when purchasing from diode dynamics.

I'm curious now what the melting point is for that glue, it appears that it spent some time being hot enough to melt a good bit of it. Anyways, you can bake the head lamp for sure. It's a bit time consuming but not terribly difficult. Probably want to set an entire day aside to do it.

Please contact us for exchange- we made some recent revisions to the base connector on this specific bulb which addressed this issue. New bases fit perfectly and securely.

Hmm, looks like THE EXACT REASON why I buy from forum supporting vendors.

Try getting service like this from ebay...

Oh, and Diode Dynamics is based here in the USA!

I would like to get the bulb out first before an exchange

That was clearly a reply to the other member. We won't need your bulbs back.

If you were in St. Louis, we'd be happy to fix it for you, but unfortunately, we can't. You will need to remove the bulbs. Again, please attempt heating them to remove, either by using a hair dryer, or putting the light in an oven for about 12-15 minutes at 230F or lower.

Will contact you back at your business hours. Thanks for the reply.

Have you even attempted to use a blow dryer and heat them? You're acting fairly bratty. Obviously you need to heat the housing first before removing, and you're just ripping them out. They already fix the bulb it self for you, and apologized. It's kind of ridiculous to just expect them to buy a whole new housing just because you don't know how to use a heat gun and remove them yourself.

Never expected them to buy me a new housing but am new and inexperienced with a heat gun. Am I supposed to fest it from the back or what.

My switchbacks fit great, however, my rear turn (now reverse lights) don't stay seated unless I tape them in. I like the tails as turns mod but am worried the reverse lights are going to fall into the housing and it will be hell getting them out.

I actually dropped a bulb inside the turn signal once haha :bonk:. I ended up just taking off the whole tail light and tilting/rolling the light around until I could grab it through the hole... the trick was to not let the bulb fall into the Red Brake Light section of the tail light (there's an opening between the turn signal section and brake light section of the housing)

I think vacuum might work if it falls?

Well, I didn't mean to come off as a douche, I'm sorry. I would recommend removing the housing, and throwing it in the oven. I might be wrong, but you can use a similar temperature setting as if you're trying to open up the casing of a headlight. That would be your best bet, but others can correct me if I am wrong in this.

It's fine, i found someone that does custom lighting so i'm just going to have some custom work done on my headlights soon. Get it blacked out to fix the chrome chip with some amber drls At the end of the day theres no such thing as a perfect business, you win some you lose some. I'm not going to hold a vendetta against @Diode Dynamics.

Damn right it's fine. There's no such thing as a perfect customer either, and you sure as hell wasn't one. You need to act like an adult and chill out, these guys did the best they could and then some to provide excellent customer support.

@Vincenttam, please let us know if you need help finding a professional installer in your area

Thanks,
Nick C.