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Most ridiculous response from the dealership.
So my tire pressure light came on the other day and i took it to the dealership to have them fix it since it was nearby. Well turns out my tire had a nail in it and they told me it was "repairable" but that it would be better for me to take it to those "mom and pop shops" as he stated to fix it because they'll put a plug while the dealership only puts a patch. Thats fine I can do that if they cant just patch it up which is what the "mom and pop" shop did anyways i dont want them touching my car. Also after all that as i was walking back out to my car a service advisor was out there and i asked him arent tires under warranty? His response was "no anything that is wear and tear on the car is not under warranty. If you want a warranty on a tire you'd have to purchase a tire with a warranty."
So what i got out of that is those "mom and pop" shops can do a better job than an actual dealership, the whole car isnt under warranty because the whole car is wear and tear, and my tires were free when i first purchased the vehicle which i doubt i know i paid every penny for those tires when i bought the car with all the warranties possible. Anyone ever get stupid responses like this? |
Usually have to purchase a road hazard warranty to cover the rims and tires for punctures such as a nail.
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Im a lube tech for toyota. So I can maybe come up with reasons why they would say that. The whole plug patch thing is weird because as far as I know its the law for dealerships (at least for my area) to use the patch with the plug on it. On top of that dealerships have high standards for what is repairable or not. I inspect and decide that really. Those service advisors were maybe being nice to you and were being legit with you by having the "mom and pop" do it since it wouldnt have been "legally" repairable under our local law but still technically be repaired. My dealership would have tried and sell you a new tire and not send u to another shop (bad business practice). And yes warrenty doesn't cover wear and tear part unless they were defective. A nail in a tire is not a defect. Its just bad luck.
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I really think you should go read all the documentation that came with the car before you jump to a conclusion.
In there, there's a small book called "Original Equipment Passenger & Light Truck Tire Owner's Manual & Limited Warranty" In there, on page 4, is a "What is not covered" section which states that a puncture is not covered. While the technician is correct in what he stated, it's a bit misleading. Your tires still have warranty, but the warranty only applies to defect under normal driving conditions and with regular maintenance. Your puncture isn't covered under the basic tire warranty, and his response (if only directed at the puncture incident) is 100% correct. Long story short, read the manual. A lot of things are "wear and tear" but that's not what the point of warranty is, and that's not how you should be viewing/judging warranty coverage for your car. -alex |
yeah I added $4/mo to my lease payments for rim and tire hazard insurance
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You really thought the tires had a warranty on them for a nail? Is this your first new car?
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Be thankful they didn't take advantage of you based on your lack of understanding of how warranties work they could have ripped you. |
Legally, I believe they have to patch a radial tire with a patch from the inside, requiring the tire be removed from the car and unmounted from the rim. Probably didn't want to be bothered doing the labor or charging you what it would have cost. Mom & Pop places often use a plug and goop from the outside while the tire is still mounted and on the car. I've had both done and never noticed much difference. I wouldn't recommend using a patched / plugged tire at the track however.
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Is this your first car? The dealer should have said consumables are not under warranty, as in items that will ALWAYS wear out and can wear out A LOT faster depending on proper/improper/hard use.
Then there are things like a clutch that shouldn't wear out fast but if it does they will look at it and if they see it was "abused" they will not warranty it. Same with your engine and "the whole car". |
Tire damage not covered by standard new car warrantee. Tire repairs and purchases are much more expensive at the dealership. Go somewhere else.
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Your tires are not warrantied against road hazards unless you purchases a tire/wheel protection plan. They are only warrantied against manufacturer defect. Wear items and adjustments are covered, however (clutch lining, brake pads, wiper blades).
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If you buy your tires from Discount Tire you can buy "certification," or as they call it "certs," and it would cover the replacement of the tire if theres a nail. No manufacturers warranty is going to cover your tires, breaks, clutch, because those are wear items.
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Most tire shops do tire repairs for free.
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Manufacturer Warranties cover defects. Your tire would be covered, but only if there was a defect on it that caused it to fail or wear prematurely. Getting a nail in it, is not a defect; and is no more the dealer's concern than it would be to repair your car if a hailstorm came through. A warranty is not a waiver for any and all expenses for the next 3 years.
As far as the dealership's response, it was about as far from 'ridiculous' as one can get. They were looking out for you by telling you that there were other places you could go to get that sort of repair done in a better manner than they could do and for a lot less money too. That's not 'ridiculous', that's pretty cool of them in my book. |
Why on earth would you ask for warranty on a tyre? As the dealer said, it's a "wear-and-tear" item. If the wheel came with a nail in it the day you picked it up, then yes they are entitled to replace the entire wheel.. but considering you drove it over a stray nail on the road, they have EVERY RIGHT to deny you a warranty on your tyres.
It's just like saying, "oh a bird shat on my car, can I go and get my paint re-applied under warranty?".. I don't know what you're implying is "ridiculous".. if that was any other immoral c**t providing his services to you, he would've charged you for an extra wheel.. consider it a favour that he told you to go to a "mom-and-pop" shop to get your tyre re-patched because it would've cost you more to get that plug-patch thing at the dealer everyone is talking about. |
More shops aren't willing to patch or plug tires anymore due to a lot of lawsuit the last couple of years.
Support your mom and pops shops when its not a warranty claim. They do quality work and in most cases its cheaper. |
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However, it hasn't stopped me from pointing out the 20+ years of business I have given them and remind them I'm coming back for this cars tires. It's a cycle that starts the first time you buy from them. I've had to do that only once, it's my replacements that always get screws and nails for some reason. A few local gas stations with repair shops in them here do it for $5 too, as a back up. It's either free or practically free with these two options, OP can call around his neighborhood next time and ask. I'm assuming it has been repaired by now. |
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Oh no!
Really? Tires aren't covered under warranty? Next they will be telling me that when it runs out I have to pay to put some of that liquidy thing into the fuel tank and pay for it myself. :iono:
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I'm assuming that OP was trying to get this tyre replaced under manufacturer's warranty? If that is the case, there is absolutely no way in hell they'll give him a new tyre. And HENCE that's what an analogy is.. it isn't an exact statement lol, rather it is a correspondence or partial similarity between the two situations. Good day to you sir. |
Sorry, why is it a stupid response? The guy told you nail in tire is not a warranty item and you didn't like that? Or, that he told you to go to a better place for what he thought was a better way to repair the tire?
Nails in tire is NOT a warranty item. Doesn't matter which manufacturer... unless you bought some sort of tire specific item that covers road hazard (like a nail), it is not covered. |
Dude, if they're the stock tires and you're not tracking it, buy a plug kit and do it yourself. I do it all the time. If you're going to be tracking the car or driving fast, you may want to look at replacement and keep the tire around as a spare.
No tire shop is going to patch your tire for free. Patching does the least damage because you don't have to use that roughing tool which really punches through, however, they are also more likely to leak in my experience. I've never had a plug leak, but they do compromise structural integrity enough that you won't want to track or drive too fast with it. I do love the AAFES shops where you can take your car in and work on a lift for a small hourly rate, most of them will pull tires for a small fee, but you have to make sure the attendant doesn't screw your rims. |
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That does not mean that your dealership does not cover them though. Dealers and service managers have a ton of leeway in what they want to cover, who they choose to cover it for, and whether or not they try to pass that on to Toyota (or in this case, the tire OEM) or eat it as a cost of doing business as a dealer to keep your customers happy. That does not mean that other dealers are "horrible", it means that yours is, by literal definition, "exceptional". |
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Please see Page 13 of the FR-S's Owner's Warranty: "This warranty also does not cover the following: Tires Tires are covered by a separate warranty provided by the tire manufacturer. See page 27." Here's the link for YOUR reference: http://a230.g.akamai.net/7/230/83646...ranty_2013.pdf So let's see what the tire manufacturer says... If your FR-S comes with Michelin's Michelin Warranty: "WHAT IS NOT COVERED Tires which become unserviceable due to: • Road hazard injury (e.g., a cut, snag, bruise, impact damage or puncture)" For YOUR reference: http://www.michelinman.com/mediabin/...11-pdf_1-0.pdf And if your FR-S comes with Bridgestones: "WHAT THIS LIMITED WARRANTY DOES NOT COVER This Limited Warranty does not cover the following: 1. Tire damage or irregular wear due to: A. Road hazards, including, without limitation: Puncture, cut, impact break, stone drill, bruise, bulge, snag, etc." For YOUR refence: http://www.bridgestonetire.com/conte...arranty_EN.pdf |
Tire is covered under warranty if it explodes, warps at normal pressure, anything related to manufacturer's defect. If you get a nail in it...you are on your own.
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Like others have said, the tires are a wear item and aren't covered by the manufacturer's warranty unless you purchase a warranty from the dealership for the tires. Most dealerships have told me to take my car to Discount Tire and buy a warranty from them for around $100 and not only will there be road hazzard but they will rotate and balance for free in the future.
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i love threads like this
they reinforce my belief that most people are quite dumb |
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