Originally Posted by CamryDS (Post 915252)

Here's my review -- going to be pretty simple:

PRO:
- Items that are in-stock comes quick and ships quick
- Items come from Nigel are in decent packaging and has had no damage to it
- Items that come from Nigel are accurate


CON: (here's a list)
1 - Stuff that are not-in-stock does not get updated
2 - There is seldom notifications, updates from the shipper
3 - Shipper tends to not communicate properly UNLESS badgered into it
- EG. (no notification that my center caps for the wheels were out of stock when purchased, delayed my purchases way too long); Had to email, PM, FACEBOOK MESSAGE him multiple times to get a reply. Found that his shippers had some type of emergency and there was no update to his customers for this
4 - Website is really laggy and slow, and to be honest pretty horrible in design
- EG. if you have no account and purchased as a guest (I tend to do this). You cannot get your tracking information from the website because it automatically asks you to log in, no circumvention from users who are guests.
- THis in combination with laggy replies make life horrible for the buyer.

These are my pro's and cons for the shipper nigel.

Originally Posted by dawnst3ar (Post 915522)

Must be nice, I signed up for a groupbuy with him that was supposed to close on April 8th. He is still taking orders almost a month later on it, and still has not sent out the merchandise, two weeks beyond his mid to late April shipping estimate. Updates have been hard to come by, but we were told two weeks ago that they would be shipped within a week, and still nothing.

Again, it is a matter of keeping us updated - something this vendor does not seem to do very well. Had there been more in the way of updates I wouldn't be so frustrated with this transaction.

Originally Posted by whitefrs (Post 915571)

NIGEL always takes way toooooooooo longggggggggg to ship

Originally Posted by kombatlion (Post 916403)

Ask if the parts are in stock thats the only way I buy... If you buy parts that are coming from Japan you should have patience.

Originally Posted by nigel-jdmparts (Post 918856)

Thanks for the comment.
Again, things were messy for the last couple months, since all the 86 parts are new and lagging / back orders. But now I have most 86 parts IN STOCK, you name it and I have it.

Fog Light bezels, Steering wheel stalk with front fog or with front and rear fog, side markers, emblems, badges, window visor and more.

I reply in 24 hours In general, please allow 24 hours for me to get back to you. I am not 24/7, but will try to reply as much as I can.

I will send email once shipment are sent with tracking number.

I can't catch up with all the forums and orders, I hope you guys understand and forgive me for not updating as often. But if you guys have any questions feel free to email me. Email usually get the fastest respond.

Website had been redesign and a new website will be launch in a few months.

I mean company that works with Lexus U.S.A. have a huge issues of delay products from Japan as well
E.G. http://www.clublexus.com/forums/site...n-problem.html

I don't know how to explain, but this is how the car parts industry are for Japanese parts. And especially, the FRS is so new. We might not have enough stock......:cry:

I appreciate your comment and everything.

I will keep up the good work and improve the things that need to be improve.

Thank you.

Nigel





I did closed it since we have 60 person paid. It was suppose to close on a early date, but I don't get 60 payment until a week or so later.
People signed up, but didn't pay. :cry::cry:
Some people back off, some people just disappear, some people pay with echeck and take a week to clear payment. :cry:
There is a lot of thing behind and as soon as 60 payment are received and confirmed, I place an order with the factory and get everything as fast as I can.
I will update more often and they are shipped from the factory.
The side marker will be ship on Tuesday or Wednesday after we inspect all unit.



For special order parts, it always take 4-6 weeks from Japan to come by.
:(:(

If you read the link above, some people ordered stuff from a lot of different vendor and took them half year or even a year to get.
Is hard to explain, but none of us are trying to spam and we want them as much as you guys. :bow::bow:



Thank you for understanding.

Originally Posted by YDNA (Post 846435)

i ordered the harness from nigel too and the button for it broke the first day i got it. its been a few weeks now and he said he was gonna try to get me a new button but no word yet

Originally Posted by nigel-jdmparts (Post 918856)

...I did closed it since we have 60 person paid. It was suppose to close on a early date, but I don't get 60 payment until a week or so later...

Originally Posted by FRSPirate (Post 923292)

Well, its "a week or so" after the end of April, the approximate time you told us these would be shipped out to us. Where is my tracking number?

Honestly, from what i am seeing here you try to bulk your orders in as few shipments as possible sacrificing shipping times to save a buck...that's fine and all when you are building up stock but not when you already have orders pending. Also your excuse that others take 4-6 weeks doesn't take away from the fact that you still quoted certain time frames, passed them (regardless of who's fault it was) and didn't post an update stating that there was a delay due to what ever reason. It also does not take away from the fact that other people were getting the same exact products (fog bezels) from a different vendor, not on the forums, a week after they ordered the parts regardless of all of Japan being on holiday for 10 days (his last excuse to me in an email back when i purchased the fog bezels). Don't even get me started with your choice on having an airbag shipped with other parts...in what universe is such an explosive item going to pass customs without delay? Items that can be dangerous to ship let alone handle should always be shipped separate and expected to be delayed in customs. A Kaizen on your internal process' are in order.

I'm not worried on if my parts are going to get here or not but i am disappointed with your lack of communication and the way you handle the shipping portion of your company.

Originally Posted by nigel-jdmparts (Post 924154)

I posted there is a delay in the group buy thread though......delay due to the white led parts. And I did post an update on there.
As of now, led side markers are all shipped to me. That's the latest update for now on the led side markers. Shipping company status said in custom.
I am deeply sorry if you feel that way, but I really posted up when I know there will be delay.

Thank you

Nigel

Originally Posted by Saika (Post 1260487)

Same problem here. I ordered SARD carbon intake pipe and it was "in stock" on his website,I paid the full price, but actually he doesn't have it in stock so he ask me to wait 4~6 weeks shipping from Japan because it's order made, I did. I waited for 3 month and still no information about the intake, I emailed Nigel and he said SARD just sent their stock so will be here in 2 weeks. It's been another month since last time I sent e-mail to him and totally no contact from him about the intake. If you have difficulty to get those parts, let me know earlier so that I don't have to waste time on you. I usually don't write bad comments about the seller even some time they have delayed shipping, but Nigel is too far away.