Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community - FT86CLUB

Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community - FT86CLUB (https://www.ft86club.com/forums/index.php)
-   BRZ First-Gen (2012+) — General Topics (https://www.ft86club.com/forums/forumdisplay.php?f=23)
-   -   Anyone concerned with Consumers "not recomended rating"? (https://www.ft86club.com/forums/showthread.php?t=51071)

ZionsWrath 11-13-2013 10:41 AM

Quote:

Originally Posted by nalc (Post 1328699)
I've gotten a couple surveys in the mail about the BRZ (I know I've gotten some JD Power ones, I don't recall if any were from Consumer Reports).

On those surveys, I've trashed the BRZ. I like the car, but it's got problems, and the way Subaru is treating those problems is simply not acceptable.

I got tail lights replaced under warranty. Made an appointment, dropped the car off at 8am on a Saturday (I, like many other people, work during the week). Waiting. Waiting. Waiting. Get a call around 10. 'We finally brought it into the shop, they are dry'. Well, why don't you put some damn water on them? Waiting. Waiting. Waiting. No call. Finally I call them at 1pm. "Oh, the guy who is working on it is with another customer, but he'll call you back in five minutes". Waiting. Waiting. Waiting. Dealership closes at 4, I get a ride there at 3:45. "Oh, we ordered them, but we must have dialed the wrong number, that's why we didn't call you. Don't worry, we'll call you when they come in"

4 weeks later, no call. I call them "Oh, the tail lights? Yeah, they're here, come on by"

I spend another hour while some slovenly mechanic replaces them, leaving grease stains all over the rear bumper that I later needed to scrub with dish soap. Within 3 days, they're leaking again, probably because the guy wasn't using a torque wrench and overtightened them.

So now I'm still fighting with Subaru on this. I went to a different dealership, they don't replace them because their records show that the TSB has already been performed on my car. They even said "The guy probably overtightened them, that makes them leak". So now I'm waiting for it to rain and then get sunny out (the situation where the leak appears), so I can show them the leak and have them replaced again.

Oh, and even though I've got crickets, and the new fix is out, the dealership is insisting "No, that's not crickets, that's the normal sound". Yeah, OK, then why does it sound exactly like crickets, why didn't it sound like that for the first 2,000 miles I had it, and why don't the new BRZs on the lot sound like that?

It's like pulling teeth to get Subaru to stand behind their product and honor their warranty, so I've slammed them for that on every customer satisfaction survey I've gotten.

Sounds like more of a problem with the dealership, which is why most people hate dealerships. I had problem with mine and contacted subaru customer support directly and they took care of it for me.

autobrz 11-13-2013 11:33 AM

are you "concerned" because somehow your car will be physically different because of what's said about it in a magazine or if you will lose resale value or if others will think you bought a crappy car or what?

My car has been very reliable for me so far and I already know the common issues with the car. Those are relatively minor, except for the cam gear thing (hasn't happened to me) which the warranty will cover.

Yeah, it's definitely got more little problems than a corolla or camry but they are minor problems and not deal breakers. Meanwhile, enjoy the drive!

Extreme86 11-13-2013 12:02 PM

Anyone concerned with Consumers "not recomended rating"?
 
Quote:

Originally Posted by BRZnut (Post 1323490)
Just opened Consumer Reports and they have dropped the twins from recommended to not recommended. They also state the poor quality of the BRZ/FRS resulted in significant drop in the overall brand ratings of Subaru & Scion.

Any concerns? Comments??

From the posts on this forum, we saw it coming and we all knew the risk of getting a 1st year new model. I wonder if this will change the future of the twins, sale numbers, and their re-sale value.

Haven't read the article but, I'm not concerned with their "opinion(s)" on known problems on the twins. Disagree with "poor quality". Agree with @autobrz - it's not a deal-breaker.

I've subscribed to CR maybe two or three times in my lifetime and I've noticed they are often biased or often they don't test every brand or preferred model of a brand of appliance. Yeah, they do bring up pertinent issues at times but, if I subscribe to their magazine they also require me to subscribe to their website to see information - not a good deal for me as a consumer. :thumbdown:

Not sure if I agree that their target demographic audience is "the elderly"...seems like they are more geared to the "trendy" generation of upwardly mobile people who are gonna spend money on stuff they review in their articles.

Hey, Consumer Reports!!! The 86 cars should be a car enthusiast "Recommended Buy"! But, that's OK, we prefer the badge of honor to be "Banned by Consumer Reports" cause very few of us can recommend you as relevant authority on cars!!!

sklimo 11-13-2013 12:09 PM

1 Attachment(s)
Attachment 57195

Ralph Spoilsport 11-13-2013 12:30 PM

CR is not an enthusiast publication. The 86 is an enthusiast car.

They didn't like the wrx, either.

I just traded in a 3 yo wrx, 34K miles for 80% of what I paid new. It was reasonably well cared for, but saw three serious winters, was never garaged. So I would not say CR is having much impact.

Shrug.

pd 11-13-2013 12:30 PM

If I were a new car buyer, I would seek as much information about a vehicle before making a purchasing decision. From my experience Consumer Reports has always provided additional valuable data points, especially around reliability. This forum being more enthusiast (and ego) driven also provides some excellent data points. However, a new car buyer who happens to read both cannot overlook that the threads under the TSB section of this forum and Consumer Reports' findings are in-line with each other.

I love my BRZ. Fortunately I haven't had any mechanical problems with it. I admit, it's really easy for me to get defensive when I read bad things about something I already own. But putting myself back in the shoes of a new car buyer, I cannot say I would feel as comfortable buying a new Toyobaru taking into consideration all the information that's out there.

BRZfan 11-13-2013 01:07 PM

From their (Consumer Reports) website:
Consumer Reports is the largest, most trusted independent product testing organization in the world. We accept no advertising, pay for all the products we test, and, as a not for profit organization, we have no shareholders.
When you subscribe to Consumer Reports, you are supporting our efforts to test and rate thousands of products and services every year, furthering our mission to empower consumers.

Quote:

Originally Posted by a2cpc (Post 1328714)
Did you mean they Do Not accept advertising?


BRZfan 11-13-2013 01:15 PM

Agreed. But keep in mind that the BRZ's total annual production was probably under or about 8000 vehicles out of 84 Million vehicles built in the world in 2012.
Quote:

Originally Posted by Ralph Spoilsport (Post 1328985)
CR is not an enthusiast publication. The 86 is an enthusiast car.

......So I would not say CR is having much impact.

Shrug.


PabloN 11-13-2013 01:36 PM

Quote:

Originally Posted by BRZnut (Post 1327511)
Ha Ha ..the sticker is a great idea!

But, I think their data reflects all the issues that have been discussed on this forum after the release of the twins. Yes, they are a great drivers car, but even for a new model some of the issues (Cam failures/windows/water in lights/rough idle/rattles/DI gasket failures) , just to name the big ones, are not consistent with the usual Subaru/Toyota product.

What puzzles me is that all those problems are common to the BRZ and the FR-S, but the Sports Car graph (page 64 of the December CR) rates FR-S at about -45% and BRZ at -108% (BTW, this is off their scale and just one step above the worst-of-all Hyundai Genesis Coupe). You'd hope their sample size is large enough that this difference isn't a statistical error. This leads me to wonder if complaints about the upgrade radio/nav system (standard in the BRZ, option in the FR-S) is part of the problem. CR does say "Of the 17 problem areas we ask about, the category including in-car electronics generated more beefs from owners of 2013 models than for any other category."

Boxer486 11-13-2013 02:37 PM

The difference is probably related to how the dealerships handled those cases.

strat61caster 11-13-2013 02:49 PM

Quote:

Originally Posted by BRZfan (Post 1329095)
Agreed. But keep in mind that the BRZ's total annual production was probably under or about 8000 vehicles out of 84 Million vehicles built in the world in 2012.

It doesn't affect the order of magnitude you're talking about but you should know that in the first year of production there were 7,400 BRZ's sold in America alone, nearly 10,000 before the 2014 was phased in, and well over double that for the FRS.

Considering the rest of the world and early articles with Fuji Heavy Industries targeting 100,000 86's a year you might be underselling how many have been made.

http://www.ft86club.com/forums/showthread.php?t=10766

Quote:

Subaru will produce 100,000 units annually of the BRZ and its two sister cars, the Scion FR-S and Toyota 86, at its Gunma factory in Japan.
http://kaizenfactor.wordpress.com/20...ty-is-limited/

PabloN 11-13-2013 02:54 PM

Boxer486: Wow I didn't realize there was such a difference between Subaru & Toyota service. There are 6 other cars in the rankings between the FR-S and the BRZ. If service is the difference, then it seems to me a case of lies, damned lies, and statistics. Suppose 10 people take their cars to service for condensation in a taillight. Five take their FR-Ss to Toyota and get them fixed immediately. Five take their BRZs to Subaru and they don't get fixed so they have to take them back a second time. I suppose in this case CR would say the BRZ is twice as unreliable because all they do is add up and divide numbers. If they took the time to look at what's going on it would be obvious there's no difference in the inherent reliability of the cars. Probably every one else already realizes this--I'm just slow to get the picture.

BRZnut 11-13-2013 10:58 PM

Quote:

Originally Posted by autobrz (Post 1328861)
are you "concerned" because somehow your car will be physically different because of what's said about it in a magazine or if you will lose resale value or if others will think you bought a crappy car or what?

My car has been very reliable for me so far and I already know the common issues with the car. Those are relatively minor, except for the cam gear thing (hasn't happened to me) which the warranty will cover.

Yeah, it's definitely got more little problems than a corolla or camry but they are minor problems and not deal breakers. Meanwhile, enjoy the drive!


No, I'm on the fence on this one and don't have a strong opinion on CR's findings one way or another. But,I do hope it doesn't hurt resale value and hope the new model teething pains are not a sign of more serious issues to come.

Lonewolf 11-13-2013 11:52 PM

I wipe my ass with CR automotive articles and car reviews...they have as much business rating cars as I have planning weddings....

R.S-HawK 11-14-2013 12:17 AM

Anyone who takes Consumer Reports seriously, when it comes to judging a sports car, needs to just buy a Camry.

BRZfan 11-14-2013 12:28 AM

Question: From where do you get the pages?
Answer: From the waiting room on your monthly visit to your proctologist.

Quote:

Originally Posted by Lonewolf (Post 1330360)
I wipe my ass with CR automotive articles and car reviews...they have as much business rating cars as I have planning weddings....


SubaSteve 11-14-2013 01:42 AM

CR is only good for when you have no reading material and are taking a huge poo.

Poodles 11-14-2013 03:52 AM

All you need to read to know CR is full of crap is what they say about the Jeep Wrangler and the shady business with the Suzuki Samurai.

BRZfan 11-14-2013 10:11 AM

Haven't read the the Consumer Reports review but, in my opinion:

Wrangler or Wrangler Limited:
1. Very low gas mileage
2. Overpriced
3. Poor ride quality relative to other SUV's in its class
4. The design is getting old but is sold because it is unique, has a popular trade name (Jeep) and has a cult following.

They may have great off-road qualities but most buyers, I suspect, don't take them off-road much.
Consumer Reports has only had a preliminary review of the 2014 Jeep Cherokee but I expect their 'full' review will be very complimentary. The Cherokee replaces the 'Liberty' which was a big loser.
Quote:

Originally Posted by Poodles (Post 1330726)
All you need to read to know CR is full of crap is what they say about the Jeep Wrangler and the shady business with the Suzuki Samurai.


BRZfan 11-14-2013 10:16 AM

".....and are taking a huge poo...." Another opinionated poster that includes human or animal excrement in his/her limited vocabulary. Another monthly visitor to their proctologist.
Quote:

Originally Posted by SubaSteve (Post 1330562)
CR is only good for when you have no reading material and are taking a huge poo.


Whitigir 11-14-2013 10:21 AM

Quote:

Originally Posted by R.S-HawK (Post 1330407)
Anyone who takes Consumer Reports seriously, when it comes to judging a sports car, needs to just buy a Camry.

People don't buy camry for sport car, and there are sport cars that have good Cr rating. But really, there are more than one criticism website, different authors, tests and all.

After all, buy what you need, want, like the most, it is your money, your ride, your to look at, and your to care for.

You don't get married to a women because she has good rating from friends and family. To male enthusiasts like us, cars are like our second wife. Probably similar to female enthusiasts with cars as their second husband

Porsche 11-14-2013 12:17 PM

Quote:

Originally Posted by Whitigir (Post 1331017)
You don't get married to a women because she has good rating from friends and family.

Weeeell... That might actually work out better than the commonly accepted method. :D

Quote:

To male enthusiasts like us, cars are like our second wife.
And some wives would like everyone to know that THEY are #2! :(

DylanFRS 11-14-2013 12:56 PM

Hahaha... so much hate on this forum when anything negative gets said about the 86... People on this forum remind of "Apple people". Too blinded by "perfection" to admit flaws, and this car (and the iPhone btw) has its share of flaws.

Consumer Reports is spot on. I would not recommend this car to the average consumer. I love it but I love it because I am willing to deal with its flaws as a compromise to everything else it gives me. The average consumer (i.e. people reading consumer reports) shouldn't buy this car.

I say good job to Consumer Reports for not getting too caught up in the 86-Fad and giving an honest review.

Consumer reports relies on feedback from consumers. So when they send out surveys and 75% of the people that have this car have taken it in for warranty work 3-4 times over the last year, it becomes an unreliable car.

P.S. Consumer reports are not allowed to accept money or products from the companies that they are reviewing. When they review 10 different dishwashers, they buy all 10 dishwashers at full price so that their reviews are only biased by the people reviewing them. How many other journalist outlets can claim that?

feedbag 11-14-2013 01:45 PM

The amount of cognitive dissonance in this forum is astounding.

CR says that the twins have a lot of issues. Instead of saying "yup, they sure do!", the entire forum decides to dump on CR. Ridiculous. Maybe they're not a magazine for enthusiasts, but they're not wrong either.

R.S-HawK 11-14-2013 01:49 PM

Quote:

Originally Posted by feedbag (Post 1331445)
The amount of cognitive dissonance in this forum is astounding.

CR says that the twins have a lot of issues. Instead of saying "yup, they sure do!", the entire forum decides to dump on CR. Ridiculous. Maybe they're not a magazine for enthusiasts, but they're not wrong either.

You do realize they've basically labeled the car as completely unreliable? Which, regardless of this small annoyances that have presented themselves, is a complete lie.

SirBrass 11-14-2013 01:51 PM

Quote:

Originally Posted by R.S-HawK (Post 1331455)
You do realize they've basically labeled the car as completely unreliable? Which, regardless of this small annoyances that have presented themselves, is a complete lie.

Exactly. There's some small annoyances that I know I've encountered so far, but that's to be expected with such a brand new car design. Give this a few years and the bugs will be worked out or so minor we'll be in WRX/STI territory for amount of tribal knowledge and tricks to making this car very trouble-free (so long as you don't abuse the engine more than it was designed to be for the kind of driving this car was meant to be used in).

DylanFRS 11-14-2013 02:43 PM

Quote:

Originally Posted by R.S-HawK (Post 1331455)
You do realize they've basically labeled the car as completely unreliable? Which, regardless of this small annoyances that have presented themselves, is a complete lie.

You do realize that you may define reliability differently than the average consumer? Ask a non-car enthusiast if having your car in the shop for warranty work 4 times in the first year of ownership is considered reliable to them.

kakarot1657 11-14-2013 03:16 PM

I really don't care what they say I've had this car since the end of June I've been to the shop 0 times. I'm aware of the chirping and the condensation in the tail lights also hearing people who have been over correcting the steering and not trusting the cars ability to do itself. This weekend will be it's first time in the shop for maintenance. But what I don't want is 10 years from now these CR reviews causing my car a bad resale value just because of some bad reviews. If I wanted a car that does the driving and the thinking for me I'd get a Mercedes.

ZXTT95 11-14-2013 04:48 PM

Quote:

Originally Posted by R.S-HawK (Post 1331455)
You do realize they've basically labeled the car as completely unreliable? Which, regardless of this small annoyances that have presented themselves, is a complete lie.

Umm, no, I think they've reported that according to their readers, in the case of the BRZ, there are more than twice as many things to complain about as the average car. Like it or not, these are BRZ owners checking boxes in a survey.

dontpanic 11-14-2013 06:19 PM

Not worried. They were probably a bit hasty in their dropping their version of the hammer on the twins...

True: the beginning of the run of BRZ/FR-S's had some issues. the end of the run for 2013 (July) is a different story (which is why we waited a bit)

CR also go all pouty about some of their fave beigemobiles from toyota. Their relevance and credibility are waning in a digital age where all the information needed to draw one's own conclusions is just a google away. Everyone knows that those with an axe to grind tend to be the ones to go off on web rants, the same holds true for surveys. responder bias.

MINIs are consistently among the least reliable conveyances in autodom yet people buy them as fast as they can cobble them together, drive them, and enjoy them...

industrial 11-14-2013 07:01 PM

All the information you need is a google away? Good lord, we are so screwed. Just because it's on the internet doesn't mean it's good information. CR is still the best database for aggregated consumer reported reliability ratings. They still attempt to conduct scientific testing of consumer products. While jd powers survey ratings are more accessible, they are far more ambiguous than cr which breaks everything down to which areas the issues are and what methods they used to reach their conclusions.

I love my car and plan to keep it forever so I really don't care what cr says. I've had my issues with this car and I'm ok with it so far.

BRZfan 11-15-2013 10:04 AM

There is nothing wrong with constructive criticism on the part of Consumer Reports if based upon valued reasoning. In this case, although I have yet read the review, the CR criticism is based upon vehicle owner research. It is the reader that must make the final conclusion. In this country of free enterprise, he/she is free to do so. (of course, nothing is free, ask any military veteran)

The REAL TEST is how Toyota & Subaru respond to the issues. In the last 20 - 30 years my conclusion has been that Japanese companies were successful in doing this relatively quickly. They READ the criticism, they RESPONDED to the criticism and they REAPED the benefits. The American manufacturers have been much slower and, hence, their resultant competitive edge minimized.

Although I did not do it in this case, the lesson learned, at least for me, is NOT to buy a first year model vehicle and preferably to buy the LAST or near last in the vehicle manufacturing model run.

lionbacker54 11-16-2013 09:15 AM

i am concerned. it affects resale value. even if i personally don't agree with the criticisms, it will affect me in the end.

Levi 11-16-2013 09:41 AM

CR is BS. Those consumers are idiots.

Suberman 11-16-2013 09:50 AM

Quote:

Originally Posted by lionbacker54 (Post 1335155)
i am concerned. it affects resale value. even if i personally don't agree with the criticisms, it will affect me in the end.

You're planning to sell your BRZ? Why?

Screw Loose Dan 11-16-2013 10:50 AM

As someone that recently purchased a new BRZ after reading CR's ratings, I can tell you it did weigh in on my purchase, but clearly didn't make the choice for me. It also didn't tell me anything I didn't already know by reading forums like this one. The radio/nav unit has had some issues. There are also some rattles. While the overall "reliability" circle gets filled with black (bad) because of those two things, those of us doing our research look closer and the breakdown shows there are actually quite a few things that are VERY reliable on this car. And in my mind, the important things for reliability are reliable.

The following is the list of item that got better then average reliability ratings:
  • Engine
  • Transmission
  • Drive system
  • Fuel System
  • Electrical system
  • Climate
  • Suspension
  • Brakes
  • Exhaust
  • Paint
  • Body Hardware
  • Power Equipment

Again compare that to the two items that are marked as "much worse than average":
  • Squeaks and rattle
  • Audio system

I suspect that these items will improve. For instance, my 2014 BRZ doesn't exhibit some of the Nav system issues I've read about. It's still not a great system but I don't seem to have any issues picking up Sats and such.

Razz 11-16-2013 08:11 PM

The Navigation hurt the BRZ more than the FRS, that is why it shows up worse.

Funny how all the fan boys say CR is crap when it is the owners who report the defects.

subwaynm 11-16-2013 09:18 PM

I'm not concerned at all. I've always had great results from my Toyota's and I'm not racing the new FR-S. So it's all goods far as I am concerned:thumbup:

Pinoywhiz 11-20-2013 07:03 PM

Calm down gentlemen, everyone is entitled to their own opinion. Besides Consumer Report reviews tend to the average consumer anyway. No need to get bent out of shape because of what he or she said.


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