Customer interactions, along with other workflows, continue to move online, forcing businesses to find new ways to communicate
https://www.myvirtudesk.com/industries/real-estate. Even businesses that have long contacted customers in person or by phone are now starting to "opt out" and implement text as the most efficient and effective method. Whole infrastructures are built around them: chat platforms, bots, voice assistants, artificial intelligence. And integrating channels like Messenger and social networks helps increase customer loyalty, which impacts sales growth and company profitability.
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