Dealer is ignoring me - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

Amillionoh7 · 05-13-2016, 05:54 PM

Bought my frs on 4/30/16 with 14k miles

Took it back to dealer on 5/3/16 to look at stering wheel falling apart and crickets

Dealer told me nothing was wrong so i showed him the tsb for crickets

refuse to work on my car so i emailed Toyota corporate they contacted me Monday this week and said that my car is still under 3yr/36k warranty and don't know why dealer didn't fix it. So they contacted the dealer and told me to wait for them to call back by yesterday. never happened . so called Toyota corporate today and they said to wait till end of today that they will call dealership again and have them contact me.

well its the end of the day and still nothing. I ont even want to have them working on my car now if this is how they act.

shiumai · 05-13-2016, 06:05 PM

so all you're hearing is crickets from the dealer?

soulreapersteve · 05-13-2016, 06:26 PM

Go to a different dealership.

Stang70Fastback · 05-13-2016, 06:36 PM

Replacing the fuel pump won't fix the cricket issue...

FRSBRZGT86FAN · 05-13-2016, 06:51 PM

Quote:

Originally Posted by Amillionoh7

Bought my frs on 4/30/16 with 14k miles

Took it back to dealer on 5/3/16 to look at stering wheel falling apart and crickets

Dealer told me nothing was wrong so i showed him the tsb for crickets

refuse to work on my car so i emailed Toyota corporate they contacted me Monday this week and said that my car is still under 3yr/36k warranty and don't know why dealer didn't fix it. So they contacted the dealer and told me to wait for them to call back by yesterday. never happened . so called Toyota corporate today and they said to wait till end of today that they will call dealership again and have them contact me.

well its the end of the day and still nothing. I ont even want to have them working on my car now if this is how they act.

Why are you even trying to get the crickets fixed? They will just come back again because there is no fix

As for the steering wheel they can easily call it a "wear" item, but a lot of people have had there dealers replace them out of good will

humfrz · 05-13-2016, 06:55 PM

I've heard that some dealerships are refusing to change the fuel pump just because of the "crickets". Why, because the new ones do it too.

As far as the steering wheel, I've heard some have been replaced. Maybe it depends on how bad they are.

Do you have a picture for us .. ??

Since your car's situation is not life threatening, I'd suggest you give the dealership till the middle of next week to contact you ...... maybe they are busy.

I heard on the news last night, that the occurrence of strokes among the age group 25-40 now surpasses older folks ....... I wonder why ...... ??

humfrz

humfrz · 05-13-2016, 07:34 PM

Quote:

Originally Posted by new2subaru

What? Seriously, humfrz?

Seriously!

https://www.washingtonpost.com/news/...ing-at-age-25/

I already had mine ....... and trust me, it's scary........

humfrz

Amillionoh7 · 05-16-2016, 09:23 AM

The reason i didn't go to a different dealership is because i bought it from this one so i expected to be treated a little better than just some random person

Tcoat · 05-16-2016, 09:33 AM

The cricket TSB has been cancelled in Canada since it fixed nothing. It may have been in the US as well.

stevesnj · 05-16-2016, 10:33 AM

Find under 10% Ethanol and it will help reduce the crickets a little. I have switched 100% to Sunoco Ultra 93. In my area the Ethanol is under 10% and it's slowly quieting. Shell gas was the main source of my loud cricket noise.

nos145 · 05-16-2016, 10:55 AM

I actually want to make a GOOD DEALER/SHIT DEALER thread.

go to a diff dealer. there is something called Lifetime Value for customers. clearly ur dealer isn't knowledgeable in what that is and means for business.

and write a shitty review on yelp for them

zc06_kisstherain · 05-16-2016, 11:20 AM

Quote:

Originally Posted by Amillionoh7

The reason i didn't go to a different dealership is because i bought it from this one so i expected to be treated a little better than just some random person

ok.
but if they keep treating you like shit, you still want to go there?

Tcoat · 05-16-2016, 11:34 AM

Quote:

Originally Posted by nos145

I actually want to make a GOOD DEALER/SHIT DEALER thread.

go to a diff dealer. there is something called Lifetime Value for customers. clearly ur dealer isn't knowledgeable in what that is and means for business.

and write a shitty review on yelp for them

Couple of resources people should use

USA: http://www.dealerrater.com/reviews/

Canada: http://www.dealerrater.ca/

My Dealer: http://www.dealerrater.ca/dealer/Toy...-review-40027/ I will vouch that the reviews for them are overall very accurate and reflect my dealings.

mrk1 · 05-16-2016, 11:35 AM

I'm with the dealers on the cricket issue. I own a business and can easily see where they are coming from. They know there is no fix. So if they take your car in on the pretense of fixing it what are they supposed to do? You would just keep bringing it back and again and again, wasting everyones time. Sure ignoring you isn't the most professional but I also wouldn't expect to be on there urgent call back list for such a small concern.

Its a noise, some people find it annoying others don't even notice it.

05-13-2016, 05:54 PM	#1
Amillionoh7 Member Join Date: May 2016 Drives: 13' Raven FRS n 92 Camaro Location: Texas Posts: 82 Thanks: 30 Thanked 36 Times in 23 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Dealer is ignoring me Bought my frs on 4/30/16 with 14k miles Took it back to dealer on 5/3/16 to look at stering wheel falling apart and crickets Dealer told me nothing was wrong so i showed him the tsb for crickets refuse to work on my car so i emailed Toyota corporate they contacted me Monday this week and said that my car is still under 3yr/36k warranty and don't know why dealer didn't fix it. So they contacted the dealer and told me to wait for them to call back by yesterday. never happened . so called Toyota corporate today and they said to wait till end of today that they will call dealership again and have them contact me. well its the end of the day and still nothing. I ont even want to have them working on my car now if this is how they act.

05-13-2016, 06:05 PM	#2
shiumai Senior Member Join Date: Mar 2013 Drives: 2013 DGM BRZ, 2020 C8 Corvette Location: USofA! Posts: 1,760 Thanks: 963 Thanked 1,893 Times in 787 Posts Mentioned: 41 Post(s) Tagged: 1 Thread(s)	so all you're hearing is crickets from the dealer? __________________ My DGM BRZ vid: https://www.youtube.com/watch?v=0OL9OhxexAA My car journal thread: http://www.ft86club.com/forums/showthread.php?t=43402

05-16-2016, 09:33 AM	#9
Tcoat Senior Member Join Date: Jul 2014 Drives: 2020 Hakone Location: London, Ont Posts: 69,845 Thanks: 61,656 Thanked 108,289 Times in 46,456 Posts Mentioned: 2497 Post(s) Tagged: 50 Thread(s)	The cricket TSB has been cancelled in Canada since it fixed nothing. It may have been in the US as well. __________________ Racecar spelled backwards is Racecar, because Racecar. Last edited by Tcoat; 05-16-2016 at 10:32 AM.

05-16-2016, 10:33 AM	#10
stevesnj Senior Member Join Date: May 2013 Drives: 2016 FR-S Oceanic Blue Location: Southern NJ Posts: 2,958 Thanks: 2,158 Thanked 1,601 Times in 923 Posts Mentioned: 30 Post(s) Tagged: 2 Thread(s)	Find under 10% Ethanol and it will help reduce the crickets a little. I have switched 100% to Sunoco Ultra 93. In my area the Ethanol is under 10% and it's slowly quieting. Shell gas was the main source of my loud cricket noise. __________________ My 2016 Build thread TRD Exhaust with custom quad tips, TRD Lowering Springs,TRD Quick shifter,LED;DRL, Projectors, and turn signals. Re-badge, 86 Nanny, WinmaxW2 Pads, K&N Drop In, Antenna delete

05-16-2016, 11:35 AM	#14
mrk1 Senior Member Join Date: Mar 2013 Drives: Sterling BRZ Ltd Location: New England Posts: 1,702 Thanks: 403 Thanked 1,389 Times in 671 Posts Mentioned: 20 Post(s) Tagged: 2 Thread(s)	I'm with the dealers on the cricket issue. I own a business and can easily see where they are coming from. They know there is no fix. So if they take your car in on the pretense of fixing it what are they supposed to do? You would just keep bringing it back and again and again, wasting everyones time. Sure ignoring you isn't the most professional but I also wouldn't expect to be on there urgent call back list for such a small concern. Its a noise, some people find it annoying others don't even notice it. __________________ The Build Thread GT28RS - eBoost2 - 3.91 Final Drive - Supra LSD

05-13-2016, 06:36 PM	#4
Stang70Fastback A.K.A. Starlord Join Date: Oct 2013 Drives: 2015 Series.Blue Location: Illinois Posts: 1,842 Thanks: 845 Thanked 2,099 Times in 834 Posts Mentioned: 30 Post(s) Tagged: 3 Thread(s)	Replacing the fuel pump won't fix the cricket issue...

05-13-2016, 06:55 PM	#6
humfrz Senior Member Join Date: May 2013 Drives: 2013 FR-S, white, MT Location: Puyallup, WA Posts: 30,060 Thanks: 29,120 Thanked 32,202 Times in 16,572 Posts Mentioned: 709 Post(s) Tagged: 2 Thread(s)	I've heard that some dealerships are refusing to change the fuel pump just because of the "crickets". Why, because the new ones do it too. As far as the steering wheel, I've heard some have been replaced. Maybe it depends on how bad they are. Do you have a picture for us .. ?? Since your car's situation is not life threatening, I'd suggest you give the dealership till the middle of next week to contact you ...... maybe they are busy. I heard on the news last night, that the occurrence of strokes among the age group 25-40 now surpasses older folks ....... I wonder why ...... ?? humfrz

05-16-2016, 09:23 AM	#8
Amillionoh7 Member Join Date: May 2016 Drives: 13' Raven FRS n 92 Camaro Location: Texas Posts: 82 Thanks: 30 Thanked 36 Times in 23 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	The reason i didn't go to a different dealership is because i bought it from this one so i expected to be treated a little better than just some random person

05-16-2016, 10:55 AM	#11
nos145 Cognite Join Date: Oct 2011 Drives: 2013 Whiteout FRS Location: Toronto, Canada Posts: 245 Thanks: 121 Thanked 57 Times in 52 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	I actually want to make a GOOD DEALER/SHIT DEALER thread. go to a diff dealer. there is something called Lifetime Value for customers. clearly ur dealer isn't knowledgeable in what that is and means for business. and write a shitty review on yelp for them

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