Dealership has to call California?

[lizbrayan]

I had my 2015 steel Frs since July. Has about 10,200 miles on it (I drive an insane amount one). I installed an avo inlet in it and I put in a catback exhaust that I ordered from depo racing. Its been about a month or so with both mods put in. Had no problems what so ever, car was driving smoothly and it was awesome. Its an AT btw. So today I was on my way to school today and its a 20 mile ride to get there and there was a insane amount of traffic, sat in it for about an hour or so. Get off the highway and the car starts shaking violently. Check engine light comes on along with an orange cruise control and the traction control light. Get into a parking lot and shut the car off immediately and get out to check the gas cap cause I recently got gas. Everything was fine in the part, went to check the engine oil and everything was fine there. Decided to just take it in to the dealership and sat there for an hour and a half while they try to find what the hell was going on. The hour passes by and the service manager come out and tells me " we have a serious problem. We need to call california and toyota." He tells me that they never seen this before. No codes showed up and the cel went away when I turned the car on. We hooked it up to the computer and it threw codes that no one has ever seen." My thought was why do they have to call cali? Or even toyota? Is it that serious? Should I be worried about my brand new car? Has anyone else seen this or had this happen to them?

[YMAA]

Subaru has TechLine, which is a sort of help desk for the technicians at Subaru dealers. If there's an issue they haven't seen before, they'll call them for assistance. I'd imagine Toyota has something similar.

Violent shaking followed by a CEL could mean a lot of things, but until they come back with a diagnosis it's impossible to say. Calling their support by itself doesn't mean much, they call for little things too.

Did they say what codes were in the DTC? Any dealership worth their salt will tell you if you ask so you can look the codes up online, but since they'll be the ones fixing it it's pretty much in their hands.

[swarb]

Scion corporate head quarters is in California, I am not sure if that is who they are calling. You should be worried because it is your car. You shouldn't be worried because of warranty.

[Ultramaroon]

First, take a deep breath and remember your warranty. They'll figure it out.

All you've told us is the car shakes badly. What are the codes?

[lizbrayan]

They didnt tell me the codes. I didnt get a chance to ask the service manager because I was asking them what t is that they have to do to fix my car. Shouldve asked. However Before I took it into the dealership I took it to my bud thats a mechanic to see what codes it was shooting (just incase it was the avo inlet or the exhaust I put in that shot the code) and he said that its something wrong with the timing and to take the car to the dealer asap.

[zc06_kisstherain]

Originally Posted by lizbrayan

They didnt tell me the codes. I didnt get a chance to ask the service manager because I was asking them what t is that they have to do to fix my car. Shouldve asked. However Before I took it into the dealership I took it to my bud thats a mechanic to see what codes it was shooting (just incase it was the avo inlet or the exhaust I put in that shot the code) and he said that its something wrong with the timing and to take the car to the dealer asap.

It's nothing to do with your avo inlet or exhaust.
even you didnt install these, it eventually happened if it was going to.
some people have issue with timing problem in this engine.

i know it's very nervous and i would too if this happened to me.
all the bad news did not happen yet so dont worry now and worry later if that happens.
I am positive that warranty will cover it since it's very difficult to say Inlet or exhaust caused this issue. or they'll say you abuse the car driving til REDline blah blah nonsense.

keep us updated how it goes.
BTW, which dealership did you go?

[Ultramaroon]

Originally Posted by lizbrayan

Shouldve asked.

Don't beat yourself up. It's a high-stress situation and I imagine this is your first time.

I hate dealerships so I get defensive and my brain turns to mush whenever I have to talk to any of the service people. The parts guys are cool, though.

[Packofcrows]

In for the codes

[lizbrayan]

Originally Posted by zc06_kisstherain

It's nothing to do with your avo inlet or exhaust.
even you didnt install these, it eventually happened if it was going to.
some people have issue with timing problem in this engine.

i know it's very nervous and i would too if this happened to me.
all the bad news did not happen yet so dont worry now and worry later if that happens.
I am positive that warranty will cover it since it's very difficult to say Inlet or exhaust caused this issue. or they'll say you abuse the car driving til REDline blah blah nonsense.

keep us updated how it goes.
BTW, which dealership did you go?

i went to toyota universe in little falls where i got the car. Its just upsetting that its a 8 month old car and its having these issues. Will keep everyone posted. I take it into the dealer tomorrow at 9 am so i'll see how things go. Im just worried their gonna pull my leg cause i got aftermarket stuff put on.

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[Clipdat]

Don't let em try to boss you around because of the silicon inlet or the catback exhaust!

[lizbrayan]

Any advice on what to tell them if they do try to blame the inlet or the exhaust?

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[swarb]

Originally Posted by lizbrayan

Any advice on what to tell them if they do try to blame the inlet or the exhaust?

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Stay calm and talk to a manager(get a name) and not some random guy. If you want it on record, ask for the denial of service in writing. Or just take it to another dealer.

[justatroll]

To contrast what has been said above:


It would be highly unlikely that the dealership will fix, or even work on your car with the mods installed, but it is up to the individual dealership whether they want to be a **** or not.


Best case: They tell you to return the car to stock and then they will work on it.
Worst case: they deny warranty work based on the mods, and make an entry in your records stating such.


#1 question: DO YOU have a tune on the car now?

[lizbrayan]

Originally Posted by justatroll

To contrast what has been said above:


It would be highly unlikely that the dealership will fix, or even work on your car with the mods installed, but it is up to the individual dealership whether they want to be a **** or not.


Best case: They tell you to return the car to stock and then they will work on it.
Worst case: they deny warranty work based on the mods, and make an entry in your records stating such.


#1 question: DO YOU have a tune on the car now?

No tune, everything is just bolt ons. Its only the 2 mods. Exhaust and inlet.

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