Dealer/Scion problems - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

rucfj159 · 03-12-2015, 10:00 PM

When i got my frs in mid january, I traded in a 12 mazda3, it had 1st gen ms3 wheels on it, I told both the sales guy and the finance guy that I wanted them back. I brought the stock wheels to them and tried to contact them several times and never was able to talk to anyone until today when the receptionist surprised the sales guy and got him on the phone. He told me some nonsense about how he would find out and call me tomorrow. After all this I tried to call 866-70scion and it rang once and some survey offering me a Caribbean cruise started I answered the questions just to have a computer tell me all the CSR are talking with other customers and hang up on me.
What can I do?
I'm about to start posting some vulgar things about the dealer and scion but I'd rather not.
Can anybody give me some direction?

lionbacker54 · 03-12-2015, 10:04 PM

what does your sales agreement say? does it say you were supposed to sell the stock wheels and get back the other ones? is the car still actually there when you go to the lot?

rucfj159 · 03-12-2015, 10:12 PM

The agreement doesn't say anything about the wheels, salesman said something about how they sold the used car lot to another branch of the same dealer.

Ec1990 · 03-12-2015, 10:44 PM

You're likely out of your wheels.

Sorry that it happened, but without it in writing you have nothing to stand on or legally defend that that was ever agreed on. I would look over it again, or if you have anything in email agreeing to this between the salesperson and yourself.

But I'm no lawyer, your best bet is to contact one if you feel you have a legitimate case or to at least see if you have one.

humfrz · 03-13-2015, 12:59 AM

I suggest you have a chat with the manager of the dealership.

humfrz

tyrantcf · 03-13-2015, 01:04 AM

Go down to the dealer in person, and talk to management. Chances are your wheels are gone, shame on your sales guy.

But, if you make a big enough stink to the manager, they may be willing to make it right for you some other way.

Turbo95eg6 · 03-13-2015, 05:39 AM

So aren't they just factory Mazda wheels? Not like they were aftermarket or anything, they prob assumed they came with the car.

Tcoat · 03-13-2015, 06:35 AM

Quote:

Originally Posted by tyrantcf

Go down to the dealer in person, and talk to management. Chances are your wheels are gone, shame on your sales guy.

But, if you make a big enough stink to the manager, they may be willing to make it right for you some other way.

This!^^^^^^^^
No number of phone calls, emails, letters, skywriting, smoke signals, etc will get the same reaction as an irate costumer standing on your shop floor.
Don't head in that way though at least try the nice guy method first.

bigred18 · 03-13-2015, 08:17 AM

Quote:

Originally Posted by Tcoat

This!^^^^^^^^
No number of phone calls, emails, letters, skywriting, smoke signals, etc will get the same reaction as an irate costumer standing on your shop floor.
Don't head in that way though at least try the nice guy method first.

And wear a suit with a briefcase (if you have one). They'll think, "Bruh, this guy's serious!"

babydriver · 03-13-2015, 08:21 AM

Quote:

Originally Posted by Tcoat

This!^^^^^^^^
No number of phone calls, emails, letters, skywriting, smoke signals, etc will get the same reaction as an irate costumer standing on your shop floor.
Don't head in that way though at least try the nice guy method first.

This is known in New York City as a "heat case".

Tcoat · 03-13-2015, 08:21 AM

Quote:

Originally Posted by bigred18

And wear a suit with a briefcase (if you have one). They'll think, "Bruh, this guy's serious!"

Ya, actually a good point! There are just some things you should not wear for such a meeting.

Felix7007 · 03-13-2015, 09:04 AM

hey that number you called was wrong by the way.

rucfj159 · 03-13-2015, 07:52 PM

I called the right number today, hopefully this will all get sorted next week. I haven't received any calls from the dealer today, big surprise. The scion rep said that they will get a push from corporate to resolve this issue.

swarb · 03-13-2015, 08:27 PM

nothing is going to happen unless you show up in person, get names, and have something in writing.

At most the salesman will get fired.
What wheels? What car? Car is gone.
Do you have this in writing? Sorry we cant help you.
How is this a problem of toyota motor corp? they will just contact the dealer rep and you will get the "do you have this in writing?" and "who was the sales person?" "is this true?" "fired"

What do you want to happen? Do you want the sales person to lose their job? You won't get the wheels back, it's long gone.
It all goes back to... Do you have it in writing? no? ok bye then.

03-13-2015, 01:04 AM	#6
tyrantcf Senior Member Join Date: Apr 2014 Drives: '16 WRX, CBR1000RR Location: Bakersfield, CA Posts: 560 Thanks: 422 Thanked 369 Times in 213 Posts Mentioned: 18 Post(s) Tagged: 1 Thread(s)	Go down to the dealer in person, and talk to management. Chances are your wheels are gone, shame on your sales guy. But, if you make a big enough stink to the manager, they may be willing to make it right for you some other way. __________________ Phantom ESC'd Build Thread (Retired):http://www.ft86club.com/forums/showthread.php?t=75293

03-13-2015, 05:39 AM	#7
Turbo95eg6 Senior Member Join Date: Nov 2013 Drives: 2014 BRZ SWP LTD Location: The 503 Posts: 2,174 Thanks: 331 Thanked 2,266 Times in 858 Posts Mentioned: 18 Post(s) Tagged: 3 Thread(s)	So aren't they just factory Mazda wheels? Not like they were aftermarket or anything, they prob assumed they came with the car. __________________ Instagram: stimson

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03-12-2015, 10:04 PM	#2
lionbacker54 Senior Member Join Date: May 2013 Drives: 2013 WR Blue 6MT BRZ Location: OH Posts: 157 Thanks: 136 Thanked 52 Times in 37 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	what does your sales agreement say? does it say you were supposed to sell the stock wheels and get back the other ones? is the car still actually there when you go to the lot?

03-12-2015, 10:44 PM	#4
Ec1990 Senior Member Join Date: Feb 2014 Drives: '14 BRZ Location: NV Posts: 183 Thanks: 14 Thanked 53 Times in 38 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	You're likely out of your wheels. Sorry that it happened, but without it in writing you have nothing to stand on or legally defend that that was ever agreed on. I would look over it again, or if you have anything in email agreeing to this between the salesperson and yourself. But I'm no lawyer, your best bet is to contact one if you feel you have a legitimate case or to at least see if you have one.

03-13-2015, 12:59 AM	#5
humfrz Senior Member Join Date: May 2013 Drives: 2013 FR-S, white, MT Location: Puyallup, WA Posts: 29,925 Thanks: 28,883 Thanked 31,919 Times in 16,467 Posts Mentioned: 709 Post(s) Tagged: 2 Thread(s)	I suggest you have a chat with the manager of the dealership. humfrz

03-13-2015, 09:04 AM	#12
Felix7007 Member Join Date: Feb 2014 Drives: Scion FR-S Black Location: Maryland Posts: 50 Thanks: 1 Thanked 11 Times in 9 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	hey that number you called was wrong by the way.

03-13-2015, 08:27 PM	#14
swarb Senior Member Join Date: Sep 2014 Drives: BRZ Location: Los Angeles Posts: 3,053 Thanks: 1,773 Thanked 2,451 Times in 1,271 Posts Mentioned: 79 Post(s) Tagged: 0 Thread(s)	nothing is going to happen unless you show up in person, get names, and have something in writing. At most the salesman will get fired. What wheels? What car? Car is gone. Do you have this in writing? Sorry we cant help you. How is this a problem of toyota motor corp? they will just contact the dealer rep and you will get the "do you have this in writing?" and "who was the sales person?" "is this true?" "fired" What do you want to happen? Do you want the sales person to lose their job? You won't get the wheels back, it's long gone. It all goes back to... Do you have it in writing? no? ok bye then.

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