*Chat* Vancouver FR-S/BRZ Members Mumbo Jumbo Thread

[Shimmyshake]

Originally Posted by Mr.Jay

Ledcor? LTS?



Yeah it was pretty shitty. I am sorry for those of you I told to go to OR to buy. The launch was handled by the Sales Manager who dropped the ball IMO. The General Manager was not too happy when I was speaking to him, I gave them a good earful of how shitty the exp was so I hope you all get better treatment than me.

I'm in the telecommunications industry.

We all know this car is a hot product but I think we can all agree when it comes to customer experience they dropped the ball on most of the dealerships. I don't think we should single out OR for this but it's the power of social media. With a launch like this I would have expected a honest update on a weekly basis as to what's going on with my car order (manage customer expectation) & if an error happened then there needs to be ownership from the dealer. No company ever wants to compensate for customer inconvenience because it would be a cost to Toyota/Scion & Subaru or the dealership. I would have been ok if I was updated weekly with an honest answer & if an error happened, then an appology would have been fine but the real "wow factor" of course would be to surprise the person with some kind of compensation. (Free oil changes for 2yrs (group buy) & FR-S Swag don't do it for me)

Am I asking too much? HAHAHA

[bneale]

Originally Posted by Shimmyshake

I'm in the telecommunications industry.

We all know this car is a hot product but I think we can all agree when it comes to customer experience they dropped the ball on most of the dealerships. I don't think we should single out OR for this but it's the power of social media. With a launch like this I would have expected a honest update on a weekly basis as to what's going on with my car order (manage customer expectation) & if an error happened then there needs to be ownership from the dealer. No company ever wants to compensate for customer inconvenience because it would be a cost to Toyota/Scion & Subaru or the dealership. I would have been ok if I was updated weekly with an honest answer & if an error happened, then an appology would have been fine but the real "wow factor" of course would be to surprise the person with some kind of compensation.

Am I asking too much? HAHAHA

Your so right about the honest updates idea. I can't tell you how many posts are on here where they tell us one thing, and after talking to you guys, I realize they've told you the exact opposite. So what gives there? I remember talking to Jay when we were trying to figure out what colours they had and 2 different reps gave us 2 different lists for the same shipment of 10 cars. How can they not be the exact same??

All that being said, I'm greatful for finding all of you guys on this forum. I would say 90% or more of the info we found out from communicating with each other was completely accurate. Including the delay about the user manual (WHICH IS EXACTLY WHY WE HAD TO WAIT) which they told me was not the real reason behind the delay.

I even said to my salesrep when I picked up the car "Huh, I guess I was right about the user manuals eh?".

As Jay said, they were crap with the updates. This is the only thing I can really fault them for though because the rest of the experience was great. But it is a big fault. Not knowing where the first shipment of cars are is sort of annoying. Especially when I went down to the port and started confirming they were here. I'm sure both Jay and I had our cars sitting at port for over 3 weeks. I went by every other week and saw the same blue cars parked in the same places. Why OR couldn't simply say "They will be here on X day to pickup" is kinda silly to me. They knew what they had, they knew what people wanted, yet still they cannot confirm the dates.

And before anyone says "its up to Toyota Canada to deliever them" thats a load of BS!!! You can't tell me someone at OR doesn't know who to call or who to ask about when the next shipment is coming. They should go the extra mile and pick up the phone and call someone in my opinion. I was on those guys asses everyday for 2 weeks until I finally got my car. I think this is mostly the attitude of the sales people though. They knew the cars were going to be sold so why put the extra effort in now. It's not like we were going to walk.

So yeah, they did a lot of stuff wrong. But in the end, they got me my FR-S when I needed it and so far its been great. To me, thats all that really matters in the end.

Ben

[Shimmyshake]

FYI

There's actually something wrong with the scion.ca website when calculating bi weekly payments if your doing finance. This was discovered while I was doing paper work yesterday. I had $5700 down on the car 5yrs term @ 4.7%...the website said $214.40 bi weekly but it was off by $10 so should have been $224.40 bi weekly. I still haven't gotten a response back as to what is wrong with the calculator VS the system they are using at the dealership. SMH!!

[kidgogeta]

Ordered my SRT exhaust, shipped it across the border since shipping was $300 to Canada.

[scioneric]

If you guys looking to order a FR-S, I am here to help.

[AJ PwR]

Originally Posted by Mr.Jay

yeah I am aware they don't understand spring rates and don't have shock dynos

Also I remember they had some controversial issues regarding J's Racing pulling their product from them due to a couple guys getting fake stuff instead or something. Big thread about it on RS. Don't know how much water the claims hold however.

Might get some parts from them if they ever show the same commitment we been seeing from Perrin and Nameless with the proving of parts!

We will have a detail thread about the T1R suspension soon. We are pieceing all the information before posting. Shock dyno is available.

F10k R8k springs sounds kind of stiff because these are designed the weight distribution on the car to reduce body roll.

T1R exhausts has been a big player for Honda and Nissan, our exhaust never let anyone down when it comes to sound and power so stay tuned.

Besides being a vendor here, I am also an ethusiast, If there's any meets, count me in !!!!!!

[Dimman]

Originally Posted by AJ PwR

We will have a detail thread about the T1R suspension soon. We are pieceing all the information before posting. Shock dyno is available.

F10k R8k springs sounds kind of stiff because these are designed the weight distribution on the car to reduce body roll.

T1R exhausts has been a big player for Honda and Nissan, our exhaust never let anyone down when it comes to sound and power so stay tuned.

Besides being a vendor here, I am also an ethusiast, If there's any meets, count me in !!!!!!

No. You've already shown that you have no clue about suspension.

Just tell people how much they will lower the car, how many useless clicks they can 'adjust' and give them a good price.

Don't embarass yourself any more with shock plots...

[Mr.Jay]

Originally Posted by kidgogeta

Ordered my SRT exhaust, shipped it across the border since shipping was $300 to Canada.

how did you do this? I placed my order and got a error SRT told me that credit card address must match shipping address.

[kidgogeta]

Originally Posted by Mr.Jay

how did you do this? I placed my order and got a error SRT told me that credit card address must match shipping address.

I called them in to do it since the billing address and shipping address aren't the same. I sent it to Ship Happens in WA since I live in abbotsford I can just hop across the border and pick it up

[Mr.Jay]

thanks I'm going to give them a call in a bit. Hopefully they haven't sold out yet.

[bneale]

Came out this morning to find my tail lights looking like this.






I went by OpenRoad this morning thinking it would be an easy deal. I just show up, show them the problem, and then they replace them right??? WRONG!

The service manager says he's never heard of this problem. Funny because Jay took his car to the same dealership so that he could have Burns Lake removed from his tail lamps. I told them this and I was surprised they didn't know.

The service manager actually started to say "Well this issue may go away by itself after a year". To which I responded by saying "this is a known issue" and I promtly told him the story of Moto-P contacting Tada-san in Abudabi and how its already been corrected on the assembly line. I also showed them the Jalopnik article proving that it is a known issue.

In the end, the service manager said he would call his rep at Toyota Canada and see what they can do. No promises yet.

As I posted yesterday, I'm so greatful to have this forum where we can share all the correct info.

Ben

[Mr.Jay]

That's really weird the guys who were there when I took my car in knew about it and even called some guys in Alberta who is keeping tack of the tail light failures. Got mine fixed in two days.

[Shimmyshake]

I think what's at fault are some of those who are employeed at the dealership. SMH

All we gotta do is go to social media about all these things & I'm sure they will get thier act together. I already tweeted about my dealings on twitter & got a reply back they're going to look into it and keep contact with me. Lets see what happens.

[Mr.Jay]

Originally Posted by Shimmyshake

I think what's at fault are some of those who are employeed at the dealership. SMH

All we gotta do is go to social media about all these things & I'm sure they will get thier act together. I already tweeted about my dealings on twitter & got a reply back they're going to look into it and keep contact with me. Lets see what happens.

Somewhat agree. I Sent them a FB message about my exp they said they would look into it and to expect a phone call that day. I never heard from them and only after messaging them back 2 days later and going to the dealership did I finally get that phonecall tho they provided nothing to make the situation better (just blamed Scion Canada mostly) it wasn't until I contacted the GM did the ball start rolling and promises were kept.

Just my exp so far