Avoid McKenna BMW if you are ever in market for BMW

[Akrkwk310]

Hello everyone, I finally decided to post this thread to give local prospective BMW buyers some pointers so they will not have similar experience that i had with McKenna

This goes back to 3yrs ago when i leased my first BMW, i got my 328i from McKenna and i didnt have any knowledge in leasing or dealing with a dealership...a long story short, after a year of leasing this vehicle, i went over the lease contract and found out that i was charged for Marked up money factor as well as Acquisition fee... That made me felt horrible as i remember being sales person being all polite and caring but she was actually ripping me off behind my back.... I blamed myself so much for trusting this dealership and time has passed 3yrs

It was the time for lease return that i got from McKenna, the sales person i dealt with KEVIN HITE remember this name you will save money and time!!!!
My friend wanted to buy the car out from me so i contacted Kevin Hite to negotiate the buy out price and we came to an agreement At this time, i asked him if i will be charged for disposition fee and he said i will not be charged since i am selling the car instead of returning and i asked this several times to make sure and he replied with same answer
Long story short, i got a bill for disposition fee from bmwfs so i contacted Kevin and he started to make up some excuses for the words he said and he will call me back soon after talking somone from BMWFS since then i have never got a call from him and it has been 5days now I wrote numerous emails and voice messages, he barely emailed me back yesterday he said he will call me by the end of day and never did.............

I am just speechless of how this dealership deals with customers

Kevin Hite also played cool, polite and nice But once he made a business he became completely different person and did not even bother to try to solve the problem...

I am just speechless ans feel horrible like i am conned by them again

Apparently there are a lot of people from bimmerpost who had similar experiences

There are so many dealerships in southern california Please save yourself time and money

[Vincenttam]

Ask them if they have a contact email or direct line that your Lawyer can use to get in touch with them. See if they start responding by than.

[Akrkwk310]

Originally Posted by Vincenttam

Ask them if they have a contact email or direct line that your Lawyer can use to get in touch with them. See if they start responding by than.

Yea i have spoken to his supervisor, he called me and asked me if i have a proof that he said i wont be charged....? That was the stupidest Qs i have ever been asked I dont obviously record my everydays conversation

I know Kevin is hiding in bush avoiding to be blamed on his words... I have no time to chase this irresponsible people... Although i am extremely pissed and frustrated that he is not even communicating with me to even go anywhere with this

I gave up and paid the fee Another lesson learned to avoind McKenna