DO NOT BUY FROM NLmotoring

[swarb]

Originally Posted by UMB FR-S

No just used to better customer service in Canada. As far as the original post it reflects my experience and my disappointment in the service I received no need for it to change

Service was good and was exactly as I expected. They answered emails quickly, followed up, tried to work with you, and offered different alternatives, and in the end you did not want to work with THEIR policy. I'm actually glad they have their policy in place so they can limit their losses and keep prices low.

Thank you nlmotoring

[Tcoat]

Originally Posted by Jyn

I used to think it was just Americans that could be so entitled. Now I see that idiocy is a worldwide plague.

Usually when we spot one we just ship 'em down south!

[UMB FR-S]

Originally Posted by swarb

Service was good and was exactly as I expected. They answered emails quickly, followed up, tried to work with you, and offered different alternatives, and in the end you did not want to work with THEIR policy. I'm actually glad they have their policy in place so they can limit their losses and keep prices low.

Thank you nlmotoring

They did not try to work with me. They asked for extra info I gave it to them they denied me. They did not provide any reasonable alternatives. And they do not have a policy to not ship to a address different then billing they just in this case wrongly determined risk and alienated a customer.

[swarb]

Originally Posted by UMB FR-S

They did not try to work with me. They asked for extra info I gave it to them they denied me. They did not provide any reasonable alternatives. And they do not have a policy to not ship to a address different then billing they just in this case wrongly determined risk and alienated a customer.

If you still haven't figured it out that you are in the wrong. You probably never will. Good luck to the future of Canada.

[RobertPaulson]

Originally Posted by UMB FR-S

Ya it's absurd that you have to prove that your an honest customer due to the amount of people attempting fraud.

its not as absurd as you think, most stolen american credit cards are being used to buy stuff from canada and alternatively, stolen canadian cards being used to buy stuff in the states. So its not that hard to think that hey, fraud prevention will flag this purchase because its coming from canada but sending to a us address.

So maybe you should look to support a local canadian vendor who can hook you up with some wheels as a way to avoid brokerage fees and change that title of this thread because the truth is, NL didn't provide bad service. You just weren't happy when they wouldn't serve you.

[mav1178]

Originally Posted by UMB FR-S

They did not try to work with me. They asked for extra info I gave it to them they denied me. They did not provide any reasonable alternatives. And they do not have a policy to not ship to a address different then billing they just in this case wrongly determined risk and alienated a customer.

All I see are words.
I have no idea who you are, regardless of who you say you are.
You can give all the proof from your end, it doesn't matter as you are not the card issuing bank, you are not the fraud prevention department of the bank, you are not the person PAYING for the items, it's paid for via the card issuing bank and YOU have a contract/legal obligation to repay the amount due on your account.

When I used to deal with customers in Canada, I just told them they have 3 options:
1) wire transfer, we ship wherever they want
2) Paypal, only ship to verified address
3) credit card, can only ship to an address on-file. This usually involves the card holder calling the credit card company and adding an alternate "authorized" address. Some card companies won't allow this.

Any other method, and we won't ship.

All it takes is for 1 bad apple to ruin it for everyone. Stop thinking of this as a vendor problem.

-alex

[UMB FR-S]

Originally Posted by mav1178

All I see are words.
I have no idea who you are, regardless of who you say you are.
You can give all the proof from your end, it doesn't matter as you are not the card issuing bank, you are not the fraud prevention department of the bank, you are not the person PAYING for the items, it's paid for via the card issuing bank and YOU have a contract/legal obligation to repay the amount due on your account.

When I used to deal with customers in Canada, I just told them they have 3 options:
1) wire transfer, we ship wherever they want
2) Paypal, only ship to verified address
3) credit card, can only ship to an address on-file. This usually involves the card holder calling the credit card company and adding an alternate "authorized" address. Some card companies won't allow this.

Any other method, and we won't ship.

All it takes is for 1 bad apple to ruin it for everyone. Stop thinking of this as a vendor problem.

-alex

look at that 2 extra options over what I was told were available to me. both of which are more reasonable then the extra costs it would have been for the one option I was given to ship to my verified address.

had I been given a reasonable option the rims would have been purchased and there would never had been an issue.

[mav1178]

Originally Posted by UMB FR-S

look at that 2 extra options over what I was told were available to me. both of which are more reasonable then the extra costs it would have been for the one option I was given to ship to my verified address.

had I been given a reasonable option the rims would have been purchased and there would never had been an issue.

AGAIN:

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Let me copy that several times for you to get it in your head:

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Read what I wrote.

-alex

[UMB FR-S]

No the lack of any reasonable option means the service I was provided with was poor.

[mav1178]

Originally Posted by UMB FR-S

No the lack of any reasonable option means the service I was provided with was poor.

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

Just because a vendor doesn't have this policy in place doesn't mean they are in the wrong.

[stevohl]

I don't see how this can be bad customer service if they are just following company policy. Whatever info you gave them, caused them to throw a red flag. Doesn't matter if your info is correct and you are a saint/angel/baby jesus, something triggered a red flag in their system. Was your billing information the same as the info on your CC? I can understand a company not responding to your emails, lying about lead time etc. But refusing to do business because their system caused them to be wary? WTF

[stevohl]

Besides, why would you wanna buy from nl motoring anyways. They only sell the universal style wheels with several lug nut holes, get the cleaner 5 lug ones elsewhere. They did a service refusing your money.

[8R6]

damn... OP, you're even more thick headed than i thought when i first read the thread. a vendor that doesnt follow your rules is considered "poor service"? this fool... you're the poor one for trying to skip out on a couple hundred bucks and sneak one by the system.

[UMB FR-S]

Originally Posted by BRGT86

damn... OP, you're even more thick headed than i thought when i first read the thread. a vendor that doesnt follow your rules is considered "poor service"? this fool... you're the poor one for trying to skip out on a couple hundred bucks and sneak one by the system.

lol your the fool who apparently cant read it was stated many times in the thread that nothing shady was being done. taxes were to be paid and duties as well. Just saving on jacked up shipping prices and nothing wrong with that.