DO NOT BUY FROM NLmotoring

[UMB FR-S]

Originally Posted by Joe-G

Didn't bother to read most of these posts.

At the end of the day, it doesn't matter where you go. Any business or establishment has the right to refuse you any service, or sale.

Don't make things so complicated, and maybe you won't have a problem next time?

Indeed never having had an issue before didn't even realise I was making things complicated.

[ybotspawn]

Seriously recommending a moderator closes this 'issue' as its complete nonsense.

[8R6]

Originally Posted by ybotspawn

Seriously recommending a moderator closes this 'issue' as its complete nonsense.

i also suggest/recommend, if possible, for a moderator to edit the thread title. some people might just glance at the page and see this thread title with like 3 pages but not bother to read. this just looks terrible for the vendor for absolutely no reason.

[N_A]

This thread is ridiculous. What a misleading title.

[Frost]

This thread is indeed ridiculous.

OP: You need to understand where the business is coming from. They refused to do business without ripping you off or cheating you. I don't see a problem?

[UMB FR-S]

Yup dealt with another retailer today on another set of rims and their policy was to not allow Canadian customers to purchase unless it's shipped to the billing address. This was not a big deal and I realised why. The difference was that it was not NLs policy to not allow this kind of transaction it was that they did not trust me. I tried to prove that I could be trusted and ask what I could do to reassure them and there was nothing. That is the part that made this an irritating situation. Being a person who has not had this issue in the past I didn't even realise that ordering with my gfs visa was an issue. I understand that it may seem like a risk but after talking to someone and understanding where I was coming from you should be able to minimise the risk. NL had a fraud department and I asked to speak to one of them to explain how what may have seemed suspicious was really nothing and I could reasonably explain everything. I could even had gotten vendors that I had transactions with to say that there were no problems with payment. In the end it was not worth it to them to try and keep me as a customer because of what they deemed risk. To me on the other hand it was the only place I could get the wheels I wanted in the colour I wanted so to me I really wanted to make things work. Unfortunately there was nothing I could do. Situation is done now it's in the past.

[Canehda]

Originally Posted by UMB FR-S

Yup dealt with another retailer today on another set of rims and their policy was to not allow Canadian customers to purchase unless it's shipped to the billing address. This was not a big deal and I realised why. The difference was that it was not NLs policy to not allow this kind of transaction it was that they did not trust me. I tried to prove that I could be trusted and ask what I could do to reassure them and there was nothing. That is the part that made this an irritating situation. Being a person who has not had this issue in the past I didn't even realise that ordering with my gfs visa was an issue. I understand that it may seem like a risk but after talking to someone and understanding where I was coming from you should be able to minimise the risk. NL had a fraud department and I asked to speak to one of them to explain how what may have seemed suspicious was really nothing and I could reasonably explain everything. I could even had gotten vendors that I had transactions with to say that there were no problems with payment. In the end it was not worth it to them to try and keep me as a customer because of what they deemed risk. To me on the other hand it was the only place I could get the wheels I wanted in the colour I wanted so to me I really wanted to make things work. Unfortunately there was nothing I could do. Situation is done now it's in the past.

I'm confused here. So you dealt with another company and they had the exact same policy but they are ok and NL is not? I don't see what makes that different from NLmotoring, like I don't want to be a **** but tbh its just something that us canadians have to deal with, its not their fault (or yours) that there seems to be a fraud trend with shipping to different billing address especially with canadians...
A mod really needs to shut this thread down...

[UMB FR-S]

Originally Posted by Canehda

I'm confused here. So you dealt with another company and they had the exact same policy but they are ok and NL is not? I don't see what makes that different from NLmotoring, like I don't want to be a **** but tbh its just something that us canadians have to deal with, its not their fault (or yours) that there seems to be a fraud trend with shipping to different billing address especially with canadians...
A mod really needs to shut this thread down...

Ya the difference between the 2 situations is that one company will not ship to any Canadians that have a different shipping address. I get that it is a policy thing. NL on the other hand will ship in that situation they just determined that I was not to be trusted.

[Redstar]

OP - I've worked for a wheel manufacturer which had similar rules for customers. It's really inconvenient but what it boils down to is that the credit card terminal or system they're using probably has no way to authenticate your address, and if you wanted to ship something to a different address there's no way to authenticate that through their terminal either.

Being on the other side of the fence, I understand why this happens. If you owned a business, are you just going to take the word of a customer that is assuring you that he's not attempting to steal from you? You're an international customer and you're shipping it to an address within the United States. It would only take you one time to get burned to change your stance on identity theft, more than likely. It's expected that you take all the precautions as a business owner so that you do not get ripped off, and if in this case your transaction was indeed fraudulent, they would be left high and dry. You're an international customer that wants to ship somewhere else. That stuff happens every day.

We did have a workaround for this though. Most credit card companies actually have a notes section on the card, and you as a customer can add those notes if you please. On the back of your card you'll find the customer service number. You can just speak with the operator about a notes/memo section of the card, and add a second address. This won't affect your billing in any way, as long as you specify that you are not changing your address. You're simply adding a second one in the notes section of the card. You can then give the merchant (IE: NLMotoring) this information, along with the customer service number, and they can call to confirm themselves. Since the merchant is not the card holder, the operator is limited to the information that they can disclose, however they will be able to confirm addresses (both billing and addresses in the notes section) with simple yes/no answers. I've done this hundreds of times with customers, and while it's a huge pain in the ass, it helps protect the business and keep customers happy.

So don't be upset that they wouldn't ship to where you wanted them to at the end of the day. They're protecting themselves, and they have the right to refuse any customer that they please.

[UMB FR-S]

Originally Posted by Redstar

OP - I've worked for a wheel manufacturer which had similar rules for customers. It's really inconvenient but what it boils down to is that the credit card terminal or system they're using probably has no way to authenticate your address, and if you wanted to ship something to a different address there's no way to authenticate that through their terminal either.

Being on the other side of the fence, I understand why this happens. If you owned a business, are you just going to take the word of a customer that is assuring you that he's not attempting to steal from you? You're an international customer and you're shipping it to an address within the United States. It would only take you one time to get burned to change your stance on identity theft, more than likely. It's expected that you take all the precautions as a business owner so that you do not get ripped off, and if in this case your transaction was indeed fraudulent, they would be left high and dry. You're an international customer that wants to ship somewhere else. That stuff happens every day.

We did have a workaround for this though. Most credit card companies actually have a notes section on the card, and you as a customer can add those notes if you please. On the back of your card you'll find the customer service number. You can just speak with the operator about a notes/memo section of the card, and add a second address. This won't affect your billing in any way, as long as you specify that you are not changing your address. You're simply adding a second one in the notes section of the card. You can then give the merchant (IE: NLMotoring) this information, along with the customer service number, and they can call to confirm themselves. Since the merchant is not the card holder, the operator is limited to the information that they can disclose, however they will be able to confirm addresses (both billing and addresses in the notes section) with simple yes/no answers. I've done this hundreds of times with customers, and while it's a huge pain in the ass, it helps protect the business and keep customers happy.

So don't be upset that they wouldn't ship to where you wanted them to at the end of the day. They're protecting themselves, and they have the right to refuse any customer that they please.

Yup situation is done I ordered different wheels from a vendor. I get where they were coming from I just don't agree with how it was dealt with. As you said yourself you had ways to make this kind of situation work which is all I was asking for.

[spdfreak]

After reading this thread, I have great confidence in ordering from nlmotoring. They seem on top of things and when there are problems, they're honest about the situation.
Wouldn't have known about them were it not for this thread. Thanks OP.

[Jyn]

Originally Posted by UMB FR-S

the bad review on facebook was posted at the same time as this thread and they deserve a bad review. If their policy turns away paying customers its poor service any way you put it. There are losses in all markets they should learn to deal with their losses without turning people away.

I used to think it was just Americans that could be so entitled. Now I see that idiocy is a worldwide plague.

[mav1178]

Originally Posted by UMB FR-S

Situation is done now it's in the past.

... so edit your original post and rectify the situation so you will look less like an ass?

Or, you know, keep it and continue to look like a poor customer.

-alex

[UMB FR-S]

No just used to better customer service in Canada. As far as the original post it reflects my experience and my disappointment in the service I received no need for it to change