Prime Motoring and JR Tuned....NOT the best

[PrimeMotoring]

Originally Posted by dp1

@Prime Motoring dropped me as a customer this past Saturday after notifying them about issues discovered by another shop and without asking for refunds. I observed the inspection from a distance and was called over to see and take pictures of each new issue as it was identified.

I spent close to $30k with @Prime Motoring, including over 40 hours for the transfer of parts to a new car after the "flying wheel" accident.

I had more issues between the two cars then I think I should have had. One of them ruined two track days at a distant location and could have cost me dearly.

I spent non-trivial amounts of money and time to deal with these issues. I never got an acknowledgement of accountability for a mistake even when it was obvious.

Even the 4th tune on the new car turned out to be...

The latest tune by moto-east completely transformed my car.

I enjoyed dealing with everyone at the shop except one person. I thought that most of their recommendations for the build were good.
@Prime Motoring: Thank you for everything you've done for me and I wish you the best of luck.

Had very good experience with moto-east last Saturday.

@dp1 we did not drop you as a customer or tell you to never come back. We said that we simply can not warranty any work that another shop has touched/worked on. That includes anything tune related or anything exhaust related. Unfortunately you ran into issues that were made aware to you while at Moto East and again, that falls onto my shoulders as a service advisor for not checking over the car and making sure it is 100 percent before we hand over the keys.

As for the money your spent and the person you do not like here, I just wanted to make clear that this person was willing to give you his personal phone number, facebook page and contact information to answer any concerns or questions you had after shop hours and/or weekends, call you with concerns for your safety and health when you had your accident. The same person drove you home to avoid cab charges where and also picked you up over an hour drive away when we ran into issue with the new build. He made sure to give you more than fair prices on parts and labor especially after your accident to help soften the blow since you had just spent a tremendous amount of money on your first FRS. I can go on, but it hurts reading that you didnt like that "person" because he didnt have an ounce of hate towards you. He was just upset and felt betrayed that you went to a different shop to have work done rather than letting us fix the issues for you.

In the end emotions ran high and I understand your views on things. I wish you the best and please do not feel like you cant come say hi at a meet or show because we do not hold any animosity towards you and happy you can finally enjoy your car.

[PrimeMotoring]

Originally Posted by BadBRZ

So frs300 blows his motor with a fullblown kit
Swaps to fa20club
Gets ramrodded
Takes car back and sends it to prime motoring
And not prime motoring is very quickly going the route of fa20club...

@Frs300

Everything good with you?

Please do not make assumptions and chime in on this thread about @Frs300 's car without knowing the details. There is a big difference between us and FA20club, first off we are NOT thieves. We are human and make mistakes and I am here to apologize to each person who posted. I would not risk our reputation over a stupid rubber o-ring. If i could and they gave us another chance, I would do anything to make things better for them and compensate them for their time.

[PrimeMotoring]

Originally Posted by King Tut

Go easy on him bro. When he sent it to Prime it was only supposed to be a three week tour...

Again you mention a three week time frame. I do not know where you fabricated that assumption and would like you to enlighten me with that. @Frs300 's car was brought up here for us to give a look over and tighten up some loose ends and what we find was a complete horror show. First off his entire motor needed to be rebuilt. Cam journals were scored beyond belief, lash on the valves was not set. All this was sent to Headgames which in turn they took a LONG time to get them back to us. In the mean time, due to tony not torquing the heads down and coolant getting into the comubstion chamber, there was bad scoring on the cylinder walls, rod and main bearings, crank etc etc. Block is out to get honed, piston rings where a PITA to get as were the correct size rod bearings. On top of this, let me explain to you why his car is here. We told him to bring the car here FREE of charge on all labor to help the guy out especially being a veteran and someone who was royally FUCKED over and over again. Junior would also be tuning the car for free so this man can finally enjoy what he initially started out to build. We give him cost on all parts and unfortunately since he was dismissed from duty, we held off on continuing the build until he was able to get his personal life in order. I speak with him every single day via either text or facebook PM and keep him 100 percent in the loop along the way. Everything is looking up again and hoping to have the car finished soon.

[Dave-ROR]

Originally Posted by vgi

btw, i find this ironic:

i put out my review for other members as a caution that not everything and not always is as perfect as other posts lead one to believe.

yet "thank you" go to JR's reply.

acro (wanted to buy an ecuteck stage 2 tune from fa20club), feldy (bought an ecuteck stage 1 tune from fa20club), Frs300 - shouldn't you guys give the benefit of the doubt?

I'm confused, what does FA20Club purchases have to do with JR?

[vgi]

@PrimeMotoring i actually don't think the hardware issues in my case are inexcusable - shit happens. due diligence would help though.

it's jamesm though who pointed me to maf o-ring and fuel pump issues - he is a tuner.

my unsatisfaction primarily (besides the fact that i couldn't just enjoy FI as should've been) is that after I fixed the hardware issue I wasn't able to get a tuning update.

btw, i have posted before but i guess you didn't see it. i'm not sure what happened with the leak test you did, honestly, i just wasn't convinced by those few seconds you applied pressurized air and tried to listen for hissing in the pretty loud env at the shop. i just went to homedepot and got myself some PVC piping for tester and did it in my quite garage by pressurizing to 10ps, turning off the pump, watching the gauge and listening, and I found a leak at the silicon pipe clamp behind the bumper. but again, no biggie

[PrimeMotoring]

Originally Posted by vgi

@PrimeMotoring i actually don't think the hardware issues in my case are inexcusable - shit happens. due diligence would help though.

it's jamesm though who pointed me to maf o-ring and fuel pump issues - he is a tuner.

my unsatisfaction primarily (besides the fact that i couldn't just enjoy FI as should've been) is that after I fixed the hardware issue I wasn't able to get a tuning update.

btw, i have posted before but i guess you didn't see it. i'm not sure what happened with the leak test you did, honestly, i just wasn't convinced by those few seconds you applied pressurized air and tried to listen for hissing in the pretty loud env at the shop. i just went to homedepot and got myself some PVC piping for tester and did it in my quite garage by pressurizing to 10ps, turning off the pump, watching the gauge and listening, and I found a leak at the silicon pipe clamp behind the bumper. but again, no biggie

@vgi i tried my best with Jr for you, I do not know what communication or lack of there was after. I can only apologize for us. Its strange how our tester didnt work, we use it daily, multiple times a day. Just need to be more thorough next time.

[BadBRZ]

Originally Posted by PrimeMotoring

Please do not make assumptions and chime in on this thread about @Frs300 's car without knowing the details. There is a big difference between us and FA20club, first off we are NOT thieves. We are human and make mistakes and I am here to apologize to each person who posted. I would not risk our reputation over a stupid rubber o-ring. If i could and they gave us another chance, I would do anything to make things better for them and compensate them for their time.

@PrimeMotoring What assumptions about his car did i make?


P.S. I will chime in where i please on the public forum with facts as i see them if i choose to. If you do not like that feel free to cancel your forum membership and go else where if not at least put me on ignore.

[Dave-ROR]

Originally Posted by vgi

nothing, never said they do.

i do agree 100% that people should not jump to conclusions (this post):
http://www.ft86club.com/forums/showp...2&postcount=17

i implied that people who would or may have gotten burnt should probably rather appreciate critical reviews than defensive.

Actually it wasn't a jump to a conclusion, you drew an exact reference between them thanking JRs post and them buying (or considering) FA20Club. That's a logical connection, not jump to a conclusion.


If you explained why you made that logical connection it would have been clear but it's not exactly my fault that you didn't explain your reasons for connecting the two in your first post.

[vgi]

Originally Posted by Dave-ROR

Actually it wasn't a jump to a conclusion, you drew an exact reference between them thanking JRs post and them buying (or considering) FA20Club. That's a logical connection, not jump to a conclusion.


If you explained why you made that logical connection it would have been clear but it's not exactly my fault that you didn't explain your reasons for connecting the two in your first post.

That whole post is about irony of who gets thanked and who thanks. Not my fault that you disregard that whole post, pick just the reference made in parentheses for irony clarification, and draw wrong logical connection.

Anyway, I have explained the connection in plain words already.

However I don't mind deleting that post altogether as unrelated and confusing (one confusion is enough even if it is due to reading comprehension).

^^ deleted

[dp1]

(removed)

[Lonewolf]

After this guy spent 30K at Prime how could they have any animosity towards him, lol

[PrimeMotoring]

Originally Posted by dp1

Hello, person from @Prime Motoring - very nice response, thank you.

Since words are cheap and all of the money spent on builds and mishaps (close to $30k) was mine, how much would you be willing to refund me to help me recover some of my losses?

Please consider that on top of whatever you think is fair, I will gladly bring you back, at no charge: (1) the complete AT trans cooler kit and pan, (2) ACT flywheel/clutch, so you can replace it using that RMA and sell a new unit, (3) emptied and re-welded P&L catted header return pipe, (4) P&L catted front pipe, (5) Perrin 2.5" resonated exhaust. Due to roasting and soot, I am replacing my entire exhaust except for the P&L 4-1 header. Your contribution would also count against (6) the tune by Jr and related hotel bill, (7) lost track time and failure-related repair costs, (8) two removals and re-installations of exhaust components, etc.

Thank you for charging me only 45 hours for swapping parts from the wreck to the new car and for bringing the old car back to stock. You helped me recover quickly.


P.S. @moto-mike posted good information about tunes/temps/cats in the P&L header thread.

Of course you do not acknowledge my whole post. Funny how some people act behind a keyboard yet in person are completely different. Lets clear some things up:

1) the complete AT trans cooler kit and pan, - SSP trans cooler from the original automatic car we installed which I advised against but you insisted we needed and install due to your track expertise. Car left here without a single leak, and you make it to Watkins Glen where a cheap fitting loosens and spills trans fluid all over the track. You immediately call me to blame the install but after a local shop tightens all connections, you make it out to the track and it loosens again and spills fluid once again all over the track. I tell you over the phone to bypass it so you do not lose the second track day but you and the local shop advise against it even though SSP says it is perfectly fine to do so. But ofcourse, it is all Prime Motoring's fault.
2) ACT flywheel/clutch, so you can replace it using that RMA and sell a new unit - Ask us for a clutch we recommend, we recommend an ACT HD Street clutch with Flywheel which we have done COUNTLESS times without a single complaint. But you claim the clutch is too noisy even though it works flawlessly and good enough for you to take it to the track where you were able to make lap after lap without so much as a glitch. After you completely neglect the clutch, you ask us to remove it, for free, replace it and then have us RMA it and sell it for you. I tell you, sorry...the clutch works just fine and the chatter has nothing to do with our install or work so I can help you out with labor cost and then help you get it RMA's so we can both try to sell it. Not the first time I have helped you recover funds on my personal facebook/forum accounts but im sure you will fail to acknowledge that as well. Instead you take the car to Moto East to do the clutch work which then I tell you that we can no longer cover the clutch work since our work was compromised.
3) emptied and re-welded P&L catted header return pipe - I mentioned in my email from last week, we could have easily had this replaced under warranty but you insisted P&L would never do such thing because the "fire Jr's tune created melted the cat". Maybe you forget our relationship with P&L and who is P&L's tuner? Yes Jr tunes exclusively for P&L, flies to chicago every Monday and Tuesday and was the one who helped develop that header. Maybe a defective cat and the heat from tracking was the culprit? either way, we would have easily taken care of this. Plus this is most likely the reason to the issues you supposedly had with your tune, a clogged cat will do that. Either way, the cat was cut open and the inside gutted, P&L will no longer warranty that, instead you called them directly yourself and purchased a replacement.
4) P&L catted front pipe - have not heard anything about this and nothing was brought to my attention. If this is damaged in anyway, I will happily get it warrantied for you. I never said I would not.
5) Perrin 2.5" resonated exhaust. Due to roasting and soot, I am replacing my entire exhaust except for the P&L 4-1 header. - Due to roasting and soot?Please find me an exhaust system on any car that is not meant to get hot and have some kind of carbon deposits in it. You even mentioned to me that the soot from the first car must have been from failing DI seals since this new car does not blacken the exhaust tips so quickly. I find this quite comical. But you have been unhappy with the exhaust from the start due to it being louder than what you wished for. Maybe a ploy to try to get it replaced for free?
6) the tune by Jr and related hotel bill - How can someone possibly fix a tune when he get texts from his customers with feedback like this?

Instead your cat melts during a track day, you take the car to Moto East, they gut your cat and all is well. Maybe contact P&L to have them compensate you for this then?
7) lost track time and failure-related repair costs - Please refer to #1
8) two removals and re-installations of exhaust components, etc. - Again, even mentioned in our last email, would have happily covered any exhaust related issues like the nuts on the header missing and tried to get the cat warrantied for you. I can not cover anything once another shop has touched, modified or altered anything on the exhaust system. As for the nuts missing, I can happily refund you for the hardware and the labor to thread on the new nuts. I would have covered the labor to remove and check the cats too, but I can not after the cat was cut open, gutted and rewelded. I would have another catted section over nighted from P&L for you and wouldnt have charged you a dime.


Thank you for charging me only 45 hours for swapping parts from the wreck to the new car and for bringing the old car back to stock. You helped me recover quickly.

Would you instead like me to go back and rework the invoice and charge you book time for the following? Please keep in mind, this was to remove from the wreck, install on the new car and then put the old car back to stock. And it was not 45 hours of labor. The total price that we agreed upon includes fluids and shop supplies used for both cars. Hardly 45 hours which you came to conclusion by dividing the total by our labor rate which is a very reasonable $90 per hour.
- Removal of Jackson Racing Supercharger Kit and Re installation on to new car.
- Removal of JR Oil Cooler Kit and re installation onto new vehicle
- Removal of Crawford AOS and re installation onto new vehicle
- Removal of AP Racing Big Brake Kit and re installation onto new vehicle.
- Removal of Stoptech Rear Brakes and re installation onto new vehicle
- Removal of Single Gauge Pod and AEM Failsafe Gauge and re installation onto new vehicle
- Removal of P3 Vent Gauge and re installation onto new vehicle
- Removal of Koyo Radiator and re installation onto new vehicle. Including fluids for both vehicles.
- Removal of ARP Extended Wheels Studs and re installation onto new vehicle
- Removal of P&L Header, Overpipe, Front Pipe and Perrin Catback exhaust and re installation onto new vehicle
- Removal of Perrin Engine Mount Set and re installation onto new vehicle
- Removal of Perrin Transmission Support and re installation onto new vehicle
- Removal of Ohlin Coilovers and re installation onto new vehicle
- Removal of Whiteline Front Adjustable Endlinks and re installation onto new vehicle
- Removal of Whiteline Rear Adjustable Endlinks and re installation onto new vehicle
- Removal of SPL Titanium Rear Lower Control Arms and re installation onto new vehicle
- Removal of DSS Axles which I then was able to sell for you almost instantly since you wanted to go back to stock and re installation of stock components on stock car and wrecked car.
- Removal of DSS Driveshaft from wrecked car and put back to stock
- Motul Gear 300 Fluids for Trans. Diff stayed stock since you were getting work done at EFI Logic the following week.
- Brake Flush with Motul RBF600 (yes we know it boiled on you at the track. that is not something we expected.)

This took up two of our three lifts for almost a week and we were kind enough to charge you for installation of parts only onto the new car. Only charged you $500 to remove parts and return the old car back to stock. I do not understand your logic, did you want us to do the work for free? It is not our fault a wheel fell out of the sky and wrecked your old car.

So Danko, in all please stop trying to look like a victim. Up until I told you we would not warranty anything related to tune and anything related to the work Moto East touched on the car, you were still expecting to come back for more work. Everything is much more dramatic when things do not go your way and I was able to extend an apology in my first post towards you which you did not acknowledge.

[PrimeMotoring]

Originally Posted by BadBRZ

@PrimeMotoring What assumptions about his car did i make?


P.S. I will chime in where i please on the public forum with facts as i see them if i choose to. If you do not like that feel free to cancel your forum membership and go else where if not at least put me on ignore.

Then why even bring up his car or compare us to FA20 club?

[BadBRZ]

Originally Posted by PrimeMotoring

Then why even bring up his car or compare us to FA20 club?

i was noting FRS300's string of bad luck. I brought you up b/c you have his car.