Capitol Subaru washed my car. Paint marred.

[AFRichZC6]

Originally Posted by Clipdat

Before and after pics, and an explanation of what transpired and how it constitutes "damage". Most people, and in this case even the service advisor, aren't familiar with paint care/detailing. It will take a while to explain to him about the condition of the exterior before you took it in vs. after after they marred it.

Explain to him that after their treatment of it initially you have zero incentive to let them touch it again to try to fix their egregious mistakes. It's laughable to think that any car dealership (except perhaps Ferrari, Lamborghini, etc) really truly knows anything about properly detailing cars.

I would provide an invoice of the detailing service you had done to the car and ask them to reimburse you for that amount so that you can have it re-done.

Unfortunately, this is the only photo I have to prove the paint's condition after I had polished and coated it. The reflection of the light on the fender shows no swirls.



My other issue is that I didn't take my car to another business to have it detailed. I have my own home business where I detail cars, and I performed my own services on my own car.

I guess all I can do is take this as a lesson learned to assume that service advisors and car wipers (they can't be called 'detailers') at dealerships need obvious signs posted everywhere in the car to ensure they do not wash it. I could also give them a crappy customer satisfaction survey and hope their bonuses and pay for the month take a nice hit, but that doesn't fix my problem.

[Clipdat]

This is fine, ideal even - just write up an invoice that shows the labor put into the car. It's not relevant that the business that perofrmed the detailing service is a business owned by you - it still took x hours and those hours cost $.

I still say you escalate this as far as you can, up to the GM of the dealer if necessary to get it resolved. The fact is your car, your property, did not leave the dealership in the same condition it entered. The dealership needs to accept this and reimburse you the proper amount to get it back to the condition it was in before they touched it.

Originally Posted by AFRichZC6

My other issue is that I didn't take my car to another business to have it detailed. I have my own home business where I detail cars, and I performed my own services on my own car.

[AFRichZC6]

Originally Posted by Clipdat

This is fine, ideal even - just write up an invoice that shows the labor put into the car. It's not relevant that the business that perofrmed the detailing service is a business owned by you - it still took x hours and those hours cost $.

I still say you escalate this as far as you can, up to the GM of the dealer if necessary to get it resolved. The fact is your car, your property, did not leave the dealership in the same condition it entered. The dealership needs to accept this and reimburse you the proper amount to get it back to the condition it was in before they touched it.

Thanks for the guidance. I'll give this a try. I've been playing phone tag with the service manager for the past couple days. I hope to see him in person on Monday after I pick up my car.

[AVodka14]

Yeah, it stinks when there is such negligence in dealerships. Especially when a request is overlooked like that. That boils my blood. Something has to be done about this. Completely unacceptable. I would have thrown a fucking fit in that dealership to make a point anyway.

I have learned quite a few things about buying a new car (FRS is a my second one). As someone posted above. Do not let them remove anything from your car. Do not let them clean the car at all. Take it home as is. Remove stickers yourself and clean it as you prefer. The roof of my FRS has a scratch where someone was quite aggressive getting off the protective tape. Still have not got my first oil change. They are going to get an ear full when I go in. And the car was obviously prepped as my profile pic shows.

Well, I am getting my car detailed soon because the surface scratch and spider webs/swirls are getting old to see in direct sunlight. The detail shop in my town is top notch. I also learned a lot more about proper washing and drying techniques. I have also wanted to start my own detail business at you do. I just need more experience and knowledge. I do not want to do something like the dealership has done to our cars to a customer of my business.

Good luck, man. I want to see your car restored to it's previous beautiful shine!

[redGSRguy]

Damn, that really sucks. That is one of the reason I try to never go to the dealer.

On a sidenote, where do you detail in San Jose, I need to get my car detailed sometime soon!

[redGSRguy]

Damn, that really sucks. That is one of the reason I try to never go to the dealer.

On a sidenote, where do you detail in San Jose, I need to get my car detailed sometime soon!

[cpnslow]

The SAME thing happened to me at Capitol Subaru. They had swirl marks all over on the night I bought the car, and again after my 3,000mi service. Both times I brought my car to AJ's in San Jose to have it re-polished. I purchased my car there, the sales staff are great, but I will NEVER go back for service. They are inattentive and rude. I recently brought my car to Stevens Creek for its 7,500mi service and the service staff there is top notch! They go above and beyond what's necessary, like offering a loaner without me even asking. And to them, no car wash means no car wash.

[cpnslow]

Originally Posted by redGSRguy

On a sidenote, where do you detail in San Jose, I need to get my car detailed sometime soon!

AJ's! They're on the corner of Coleman and Taylor.

[suaveflooder]

Normally, I wouldn't think anything of a thread like this other than a picky owner, but DAMN! That sucks! I would be frustrated as hell if I just got done putting all the time into it making it perfect only to have a dealer ruin it! I agree that they should cut you a check to have it fixed professionally!

[AFRichZC6]

Originally Posted by redGSRguy

Damn, that really sucks. That is one of the reason I try to never go to the dealer.

On a sidenote, where do you detail in San Jose, I need to get my car detailed sometime soon!

PM sent

Originally Posted by cpnslow

The SAME thing happened to me at Capitol Subaru. They had swirl marks all over on the night I bought the car, and again after my 3,000mi service. Both times I brought my car to AJ's in San Jose to have it re-polished. I purchased my car there, the sales staff are great, but I will NEVER go back for service. They are inattentive and rude. I recently brought my car to Stevens Creek for its 7,500mi service and the service staff there is top notch! They go above and beyond what's necessary, like offering a loaner without me even asking. And to them, no car wash means no car wash.

The next time I need any possible warranty issues taken care of, I'll have to give Stevens Creek Subaru a try. They're actually closer to me than Capitol Subaru.

[Pish]

Damn man that really sucks

I am definitely going to be weary of having a dealership detail my car .

You deserve compensation !!!

[AznBRZer]

Something similar happened to me as well, but instead of merely swirling it, they completely scratched it up. Every panel is completely marred up with white scratches on the clearcoat. Since I paid for the service myself, $1083 to drop the tank, I'm almost tempted to call my credit card company and do a partial charge back for the cost to get the paint corrected.