Chase Bays vortech kit

[Chase Bays]

Forums really blow things out of proportion. We're all on the same team here.

Don't take out your previous bad experiences on your current experiences, how is that a rational mentality? You'll just make things terrible for the buyer and that's unfair.

We haven't had a phone call or a voicemail from you. We answer phones like madmen so I don't know how we would have somehow missed it. But okay.

The oil is my mistake. It was perfectly clean when it was boxed, but it has a brass vented cap for the internal oil and it was probably flipped around in the box so it spilled. Vortech ships these with a brass 100% plugged cap and you change it out during the install. I completely forgot about that. There is extra oil in the box. Clean it off with brake cleaner and you'll be set. Just be sure to add oil. My apologies!

As far as the intake, I'll buy you a new one.

Sound good?

[Chase Bays]

Originally Posted by chutrain

You're going through an emotional rollercoaster right now as you just dropped good amount of change. You need to calm down and try to reach out to them tomorrow. They are a business and not at everyones' beckoning call all day. Give them a chance to make good, or if necessary go through insurance with the shipping company. I could understand you might be documenting, but 2 hours is not enough to go calling out a company. Give them a chance, otherwise contact Paypal and they will do an investigation.

Originally Posted by chutrain

Give them time to sort it out. If they insured it for only that much, then it will be on them to make it right. They should have packaged like it came from the factory or better. If they don't make right, then obviously open a claim with Paypal. They will probably put the funds back into your account as they investigate. Make sure they rule in your favor before spending that money.

Originally Posted by CSG Mike

I would give them a chance to correct the situation, before blowing them up. Nobody know if the damage was caused by shipping. For all anyone knows, the item may have been in perfectly good condition when it was packaged and shipped.

I think 48 working hours is a fair amount of time to give them to reach back out to you.

Originally Posted by King Tut

Fair enough response. Send him pictures of what you expect him to replace and state that you would like to have the supercharger looked at by Vortech. I do agree that some scratches and wear marks are to be expected but nothing should be damaged enough that it effects the operation of the system.

Originally Posted by CSG Mike

I would give them a chance to correct the situation, before blowing them up. Nobody know if the damage was caused by shipping. For all anyone knows, the item may have been in perfectly good condition when it was packaged and shipped.

I think 48 working hours is a fair amount of time to give them to reach back out to you.

Thanks guys! You're all correct.

I see forum users running off vendors all the time that make small mistakes and then 20 pages later before they can even respond it's just blown out of proportion, exaggerated 4 times over, and they're made out to be these big scammers...out to screw everyone over. But in reality they just forgot something simple and it could have been easy to fix. Everyone makes mistakes, then people get crazy and make all these accusations about their character...call them scumbags...then expect a calm response.

Oh and the worst part is everyone making claims and being the most vocal regarding the matter aren't even customers and they probably never would have been.

People just be patient. I totally understand the worry and it's okay to get frustrated, but just be patient and optimistic. Don't believe every word you read either. With Paypal and even with your debit/credit card you're 100% protected so calm down. As a vendor, we're not nearly as protected as you and our reputation is on the line. In reality, we're taking the bigger risk by selling to you. If people keep acting the way I have seen on this forum and just about every other one, they're going to scare off all the future cool products and good deals for your chassis. Vendors DO NOT want to do business with the kind of people I explained above. There is such thing as refusing to do business with someone and/or firing a customer, so don't be that guy!

That being said, on behalf of every vendor here...cool customers are so very loved and appreciated. So keep it up!

[SubaSteve]

Originally Posted by Chase Bays

Thanks guys! You're all correct.

I see forum users running off vendors all the time that make small mistakes and then 20 pages later before they can even respond it's just blown out of proportion, exaggerated 4 times over, and they're made out to be these big scammers...out to screw everyone over. But in reality they just forgot something simple and it could have been easy to fix. Everyone makes mistakes, then people get crazy and make all these accusations about their character...call them scumbags...then expect a calm response.

Oh and the worst part is everyone making claims and being the most vocal regarding the matter aren't even customers and they probably never would have been.

People just be patient. I totally understand the worry and it's okay to get frustrated, but just be patient and optimistic. Don't believe every word you read either. With Paypal and even with your debit/credit card you're 100% protected so calm down. As a vendor, we're not nearly as protected as you and our reputation is on the line. In reality, we're taking the bigger risk by selling to you. If people keep acting the way I have seen on this forum and just about every other one, they're going to scare off all the future cool products and good deals for your chassis. Vendors DO NOT want to do business with the kind of people I explained above. There is such thing as refusing to do business with someone and/or firing a customer, so don't be that guy!

That being said, on behalf of every vendor here...cool customers are so very loved and appreciated. So keep it up!

Good to see a quick response and hope everything gets taken care of so both sides are happy. Mistakes were made and admitted to which is good.

Side note if people want to complain about something and want us to understand DON'T TAKE SHITTY PICS.

[Shit Luck]

Originally Posted by Chase Bays

Thanks guys! You're all correct.

I see forum users running off vendors all the time that make small mistakes and then 20 pages later before they can even respond it's just blown out of proportion, exaggerated 4 times over, and they're made out to be these big scammers...out to screw everyone over. But in reality they just forgot something simple and it could have been easy to fix. Everyone makes mistakes, then people get crazy and make all these accusations about their character...call them scumbags...then expect a calm response.

Oh and the worst part is everyone making claims and being the most vocal regarding the matter aren't even customers and they probably never would have been.

People just be patient. I totally understand the worry and it's okay to get frustrated, but just be patient and optimistic. Don't believe every word you read either. With Paypal and even with your debit/credit card you're 100% protected so calm down. As a vendor, we're not nearly as protected as you and our reputation is on the line. In reality, we're taking the bigger risk by selling to you. If people keep acting the way I have seen on this forum and just about every other one, they're going to scare off all the future cool products and good deals for your chassis. Vendors DO NOT want to do business with the kind of people I explained above. There is such thing as refusing to do business with someone and/or firing a customer, so don't be that guy!

That being said, on behalf of every vendor here...cool customers are so very loved and appreciated. So keep it up!

again i appologize for the way things blew up. i didnt intend for it to turn into a ritualized burning at the stake of the vendor.
I do a ton of transactions on the forums for my rc race gear and my cars and have been having a ton of issues lately so i may have jumped the gun a bit.

You guys are stepping up and that is what matters. i will definitly note that for everyone to see.

[sosick]

Originally Posted by Shit Luck

I get it, but there was no way they gave a shit when they packaged this thing. they only insured it for 50 bucks.

Lol

[sosick]

Originally Posted by Shit Luck

I get it, but there was no way they gave a shit when they packaged this thing. they only insured it for 50 bucks.

Like seriously who does that except a setup

[Sportsguy83]

Originally Posted by mfbmike

:/

Cliff notes on what happened here? OP is edited and does not show..

[finch1750]

Originally Posted by Sportsguy83

Cliff notes on what happened here? OP is edited and does not show..

OP bought the Vortech kit from Chase Bays and it got to him damaged and insured for very little. He freaked out with this post and in their sale thread in just a few hours after receiving and of course they blew up with responses. Once a reasonable amount of time had passed Chase Bays got back to them and it's all being taken car of.

[Shit Luck]

Originally Posted by finch1750

OP bought the Vortech kit from Chase Bays and it got to him damaged and insured for very little. He freaked out with this post and in their sale thread in just a few hours after receiving and of course they blew up with responses. Once a reasonable amount of time had passed Chase Bays got back to them and it's all being taken car of.

thats the quick version.
I made attempts to contact them on the phone, facebook and on here. no response so i posted in the forsale and made this thread to get their attention and hopefully get a response.
the forsale thread got derailed by people not involved in the transaction.

Chase Bays contacted me and is taking care of the pulley for me.

Once i recieve a pulley will update this again as i am in waiting currently

[Shit Luck]

Started installing the kit today while I wait for the pulley....
As I figured I might I ran into problems, lots of missing hardware, bent and butchered parts, including the intercooler having been damaged.

[husker741]

If Chase Bays doesn't help, just open up a claim with your credit card or PayPal. That shit shouldn't happen, especially with a company known like them.

[ZOMFGAARON]

Originally Posted by Shit Luck

Started installing the kit today while I wait for the pulley....
As I figured I might I ran into problems, lots of missing hardware, bent and butchered parts, including the intercooler having been damaged.

Did you try to contact them before posting here?
If not email them give them 24-48 hrs to respond before you start a claim. No reason to blow things out of proportions! It seems they want to help and resolve an issue that wasn't even caused by them.

[Shit Luck]

Originally Posted by ZOMFGAARON

Did you try to contact them before posting here?
If not email them give them 24-48 hrs to respond before you start a claim. No reason to blow things out of proportions! It seems they want to help and resolve an issue that wasn't even caused by them.

you should try reading the whole thread or atleast the first post.

[Chase Bays]

Right. Well Shit luck, We don't want to do business with you anymore. According to the multiple other vendors on here that contacted us, there's no making you happy. So we're not going to try anymore. No more wasting each other's time. Please package up your Vortech kit 100% and send it back to us. It would probably be a good idea to add more layers of bubble wrap and packaging to the supercharger so you don't have the same problem we did. Our address is on the box but I will PM it to you as well. Insure it for what you paid for it. Once we get it we will refund you 100%. Also the pulley is being redirected to us instead of you now. Thanks, and sorry it didn't work out.