BRZ/FR-S Hood Struts - Any Interest? - Page 47 - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

GrimmSpeed · 01-29-2013, 12:26 PM

Quote:

Originally Posted by RavenFR-S

I paid last week but I haven't heard anything back about shipment. I assume this is because of the mix up. Is this correct?

I just got the last of the orders from over the weekend processed, we were out of the office last Friday on a work outing. Your order will ship out this afternoon, check your email for tracking info. -Matt Homes

RavenFR-S · 01-29-2013, 01:57 PM

Quote:

Originally Posted by GrimmSpeed

I just got the last of the orders form over the weekend processed, we where out of the office last Friday on a work outing. Your order will ship out this afternoon, check your email for tracking info. -Matt Homes

Thank you!

chanomatik · 01-29-2013, 03:24 PM

You guys are amazing human beings.

ap5512 · 01-29-2013, 07:19 PM

Quote:

Originally Posted by GrimmSpeed

Good question.

Everybody who was sent a kit last week will automatically receive the replacement bracket and instructions/box/label for sending your duplicate back to us. No need to email/call/etc.

Matt
Engineering

Thanks, Matt - I was just about to PM you about the same issue. Thanks for being proactive about this!

Marcoscrdo · 01-30-2013, 12:58 PM

Can't wait for the bracket

sbxjap · 01-30-2013, 01:48 PM

um... just got the bracket. No return label. Just the invoice, bracket, and brown packing paper, lol

Is it in the notification e-mail? If so, I'm gonna have to look for it and hope I didn't delete it, lol

NemeGuero · 01-30-2013, 02:01 PM

They didn't generate return labels. More effort than it was worth.

So hows about payment instructions for 150+?

GrimmSpeed · 01-30-2013, 02:01 PM

Quote:

Originally Posted by sbxjap

um... just got the bracket. No return label. Just the invoice, bracket, and brown packing paper, lol

Is it in the notification e-mail? If so, I'm gonna have to look for it and hope I didn't delete it, lol

Quote:

Originally Posted by GrimmSpeed

UPDATE: After some discussion with the team, we've decided to forgo trying to get the duplicate brackets back from you guys. Providing return labels through USPS is difficult/time consuming and we don't want to ask you to drop them off at a FedEx location. So, in order to get the replacements to your door as quickly as possible, keep the duplicate as a souvenir! Thanks again for your understanding and like I said before, if you've got any questions, don't hesitate to give me a call.

Once again. If you received a kit with duplicate brackets, you will be automatically sent a replacement bracket. No need to contact us to receive it and no need to return your duplicate.

Yep, you will be notified by USPS and by our invoice. The brackets will be processed in the same way that we process a normal order.

Matt
Engineering
612-379-0000

:happy0180:

Matt
Engineering

sbxjap · 01-30-2013, 02:28 PM

Quote:

Originally Posted by GrimmSpeed

:happy0180:

Matt
Engineering

lol, oops my bad. Didn't even see that. That's what I get for trying to sneak in forum time at work.

Yay! Free stuff!

L3P47 · 01-30-2013, 02:37 PM

Received my bracket just a little while ago. If the rain stops I'll install today and share pics.

Sent from my DROID BIONIC using Tapatalk 2

HRTROB · 01-30-2013, 02:59 PM

Matt,

When are you expecting to ship out the next batch of these? I'm #164 on the list

GrimmSpeed · 01-30-2013, 03:04 PM

Quote:

Originally Posted by HRTROB

Matt,

When are you expecting to ship out the next batch of these? I'm #164 on the list

I will be sending out instructions this afternoon, thank you guys/gals for being patient! -Matt Homes

elrod · 01-30-2013, 03:06 PM

Received my correct driver's side bracket in the mail today. Installation took about 20 minutes. Everything works just like GS said it would. Excellent job, GS!

[The pictures that GS made on their white BRZ look a whole lot better than any I could make on my WRB BRZ so I didn't make any of the installation. I did, however, make one or two for supplemental instructions that I will post a bit later.]

elrod · 01-30-2013, 03:26 PM

During my subassembly and installation, I thought that the 'side' identification could be just a bit better. Here is my contribution in pictures in hopes that they may help someone else sort things out a little easier.

These struts are so much nicer than the brand x that I had on my '05 Mustang.

01-30-2013, 03:26 PM	#658
elrod Member Join Date: Jan 2013 Drives: WRB BRZ Limited MT Location: Arlington, TX Posts: 36 Thanks: 13 Thanked 4 Times in 4 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	During my subassembly and installation, I thought that the 'side' identification could be just a bit better. Here is my contribution in pictures in hopes that they may help someone else sort things out a little easier. These struts are so much nicer than the brand x that I had on my '05 Mustang. Attached Images

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01-29-2013, 03:24 PM	#647
chanomatik Snow Don't Hurt! Join Date: Jul 2012 Drives: 2013 BRZ Limited 6MT CBS Location: Anchorage, Alaska, USA Posts: 2,538 Thanks: 6,416 Thanked 1,497 Times in 902 Posts Mentioned: 42 Post(s) Tagged: 0 Thread(s)	You guys are amazing human beings.

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NemeGuero Banned Join Date: Aug 2012 Drives: FR-S Location: Seattle, WA Posts: 459 Thanks: 42 Thanked 122 Times in 95 Posts Mentioned: 6 Post(s) Tagged: 0 Thread(s)	They didn't generate return labels. More effort than it was worth. So hows about payment instructions for 150+?

01-30-2013, 02:59 PM	#655
HRTROB Senior Member Join Date: Dec 2012 Drives: Toyota 86 Location: Manila, Philippines Posts: 457 Thanks: 144 Thanked 271 Times in 140 Posts Mentioned: 13 Post(s) Tagged: 0 Thread(s)	Matt, When are you expecting to ship out the next batch of these? I'm #164 on the list

01-30-2013, 03:06 PM	#657
elrod Member Join Date: Jan 2013 Drives: WRB BRZ Limited MT Location: Arlington, TX Posts: 36 Thanks: 13 Thanked 4 Times in 4 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	Received my correct driver's side bracket in the mail today. Installation took about 20 minutes. Everything works just like GS said it would. Excellent job, GS! [The pictures that GS made on their white BRZ look a whole lot better than any I could make on my WRB BRZ so I didn't make any of the installation. I did, however, make one or two for supplemental instructions that I will post a bit later.]

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