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Engine, Exhaust, Transmission Discuss the FR-S | 86 | BRZ engine, exhaust and drivetrain.


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Old 05-08-2018, 10:24 AM   #211
North_GA_FRS
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You guys won't return emails and you don't have phone # listed, so here goes

Ordered, received, and installed pulleys from Nonstop Tuning (NST). 2 pulleys failed after <8000 miles. Initial contact made 9/14/2016 regarding the failed pulleys, at which time I was asked to ship them back. Pulleys shipped to NST on 9/15/2016 and on 10/3/2016 NST contacted me to say the bearings were bad (yeah, I know), they had a bad batch and were working on a solution.
-Skip to 1/16/2017 when I next made contact regarding any updates...... no reply
-Skip to 2/3/2017 when I again made contact regarding an update; reply came on 2/7/2017 "We have been working on this issue and we believe to be getting closer
to a good solution. We expect to have a final update for everyone in
late Feb / early Mar." of 2017
-No updates provided.....
-Skip to 7/11/2017 Made contact again regarding an update; reply came on 8/16/2017 "We apologize for the delay on this matter. The entire process of redesign, testing, and then manufacturing on our idler/tensioner kit has been ongoing. This is a process that has taken longer than we would like, but it is a project that has been ongoing and has not been forgotten. We expect to move forward with manufacturing/production over the next couple months and all outstanding cases/orders are at the top of our priority list. We continue to ask for your patience and support and will update you ASAP."
-ASAP is apparently never because there weren't any updates between 8/16/2017 and now, despite making contact with them again on 3/9/2018.

In the meantime, Vivid Racing, and who knows how many other companies have NST idler/tensioner pulleys listed for sale. Have to wonder if these are the same problematic pulleys, or if the "quality issue" has been resolved and they just don't want to replace those which failed under warranty.

Maybe they're working to resolve the issue, maybe they're not. I have no idea because their communication is about as reliable as the set of pulleys I purchased.
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Old 05-08-2018, 10:26 AM   #212
brzzy
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Quote:
Originally Posted by North_GA_FRS View Post
You guys won't return emails and you don't have phone # listed, so here goes

Ordered, received, and installed pulleys from Nonstop Tuning (NST). 2 pulleys failed after <8000 miles. Initial contact made 9/14/2016 regarding the failed pulleys, at which time I was asked to ship them back. Pulleys shipped to NST on 9/15/2016 and on 10/3/2016 NST contacted me to say the bearings were bad (yeah, I know), they had a bad batch and were working on a solution.
-Skip to 1/16/2017 when I next made contact regarding any updates...... no reply
-Skip to 2/3/2017 when I again made contact regarding an update; reply came on 2/7/2017 "We have been working on this issue and we believe to be getting closer
to a good solution. We expect to have a final update for everyone in
late Feb / early Mar." of 2017
-No updates provided.....
-Skip to 7/11/2017 Made contact again regarding an update; reply came on 8/16/2017 "We apologize for the delay on this matter. The entire process of redesign, testing, and then manufacturing on our idler/tensioner kit has been ongoing. This is a process that has taken longer than we would like, but it is a project that has been ongoing and has not been forgotten. We expect to move forward with manufacturing/production over the next couple months and all outstanding cases/orders are at the top of our priority list. We continue to ask for your patience and support and will update you ASAP."
-ASAP is apparently never because there weren't any updates between 8/16/2017 and now, despite making contact with them again on 3/9/2018.

In the meantime, Vivid Racing, and who knows how many other companies have NST idler/tensioner pulleys listed for sale. Have to wonder if these are the same problematic pulleys, or if the "quality issue" has been resolved and they just don't want to replace those which failed under warranty.

Maybe they're working to resolve the issue, maybe they're not. I have no idea because their communication is about as reliable as the set of pulleys I purchased.


Mine exploded into pieces on the highway home one day. Needless to say given the experience I had with NST initially I didnít even bother to pursue them with regards to this issue. But likely I had the bad batch of bearings as well.


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Old 05-08-2018, 12:16 PM   #213
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Every manufacturer may have some SNAFU, but in this case imho it's handled PR wise far from best possible ways :/
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Old 12-16-2018, 07:57 PM   #214
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What is the diameter of the stock crank pulley?
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