Registry Thread: Failure After J02 Recall

[used2likeit]

Another one here, registered just to post this and keep tabs on the issue. Original owner of a babied daily-driver. No mods. No redlining. Sad thing is that I am looking to trade in for another vehicle, and this thing broke just before I considered making the switch. I was really happy with the car otherwise.



Vehicle Mileage: 70000 km
Vehicle Make: 2013 FR-S 6MT
Mileage After Recall Performed: 3000km. Recall done in February. Engine broke mid-June
Symptom(s): Knocking/rattling at RPMs above 2K
Failure: Bearing in cylinder #4
State: Ontario, Canada
Is Dealership Offering Repair: Dealer is looking for used engine to quote a replacement, but not paying for repair. Toyota Canada refusing as well. Wondering if there are any steps beyond complaining and raising hell. Really disappointed in Toyota customer relations...

Originally Posted by Tcoat

But because we are Canadian we actually have an agency that deals with exactly this scenario! Contact these folks - https://www.camvap.ca/ They will help.

2013 model year is too old to go through CAMVAP.

[finch1750]

Originally Posted by used2likeit

Another one here, registered just to post this and keep tabs on the issue. Original owner of a babied daily-driver. No mods. No redlining. Sad thing is that I am looking to trade in for another vehicle, and this thing broke just before I considered making the switch. I was really happy with the car otherwise.



Vehicle Mileage: 70000 km
Vehicle Make: 2013 FR-S 6MT
Mileage After Recall Performed: not much. Recall done in February. Engine broke mid-June
Symptom(s): Knocking/rattling at RPMs above 2K
Failure: Bearing in cylinder #4
State: Ontario, Canada
Is Dealership Offering Repair: Dealer is looking for used engine to quote a replacement, but not paying for repair. Toyota Canada refusing as well. Wondering if there are any steps beyond complaining and raising hell. Really disappointed in Toyota customer relations...






2013 model year is too old to go through CAMVAP.

Did they tell you what caused the failure and why it is not being covered fully?

[daftpunk]

Originally Posted by used2likeit

Another one here, registered just to post this and keep tabs on the issue. Original owner of a babied daily-driver. No mods. No redlining. Sad thing is that I am looking to trade in for another vehicle, and this thing broke just before I considered making the switch. I was really happy with the car otherwise.



Vehicle Mileage: 70000 km
Vehicle Make: 2013 FR-S 6MT
Mileage After Recall Performed: not much. Recall done in February. Engine broke mid-June
Symptom(s): Knocking/rattling at RPMs above 2K
Failure: Bearing in cylinder #4
State: Ontario, Canada
Is Dealership Offering Repair: Dealer is looking for used engine to quote a replacement, but not paying for repair. Toyota Canada refusing as well. Wondering if there are any steps beyond complaining and raising hell. Really disappointed in Toyota customer relations...






2013 model year is too old to go through CAMVAP.

Which dealership? and approx how many km?

[cantholdanymore]

Just got my car back from the dealer today. 2013 DD with 45000 miles. Fingers crossed.

[nextcar]

Dropped off my car this morning for the J02 recall...

In a show of positive thinking I okayed a spark plug change and throw out bearing update!

Wish me luck!

[used2likeit]

Originally Posted by finch1750

Did they tell you what caused the failure and why it is not being covered fully?

Car is out of warranty, not much more detail other than the bearing failure.

Originally Posted by daftpunk

Which dealership? and approx how many km?

I don't remember the km, all the papers are in the car unfortunately. I'd guess 500km. Dealership is in Kitchener-Waterloo area.

[finch1750]

Originally Posted by used2likeit

Car is out of warranty, not much more detail other than the bearing failure.






I don't remember the km, all the papers are in the car unfortunately. I'd guess 500km. Dealership is in Kitchener-Waterloo area.

Does Canada not provide a warranty on the engine work related to the recall? The US gets 1 year/12,000 miles.

[NickCarmer]

Originally Posted by Gunman

How long to get an engine? when my service manager/technical service engineer checked, there weren't any in Subaru inventory, in the U.S. That was probably a month or so ago.

It's been about 2 months total, haven't seen my car the entire time. 3 weeks ago I got Subaru and the dealership to confirm new short block, cams, cam cases free of charge. Essentially the only thing they're hanging onto from the old engine is the head covers.

Cam shafts are on backorder from Subaru, no clue when they're expected.. Sorry for the wicked late reply

[maslin]

Originally Posted by finch1750

Does Canada not provide a warranty on the engine work related to the recall? The US gets 1 year/12,000 miles.

The issue is that the bearings were not replaced. If they are saying that the bearings failed there is no parts warranty.

Parts warranty covers the parts that were replaced. Beyond that, it is on the dealer to make things right. Poor workmanship (sealant is the pan, low/high oil, leaks) are not warranty repairs.

We know the bearings did not simply fail, the work done to the car caused them to fail. Knowing that, and getting someone to pay, are two different things.

[Tcoat]

Originally Posted by used2likeit

2013 model year is too old to go through CAMVAP.

Yes and no.
Their standard policy is 4 years but they have been known to make exceptions under certain condition. This may be one of the conditions they would look at. Worth the call if you haven't already.

[used2likeit]

Originally Posted by Tcoat

Yes and no.
Their standard policy is 4 years but they have been known to make exceptions under certain condition. This may be one of the conditions they would look at. Worth the call if you haven't already.

Mmkay, I'll give it a go. Probably have to fish out an e-mail address or something that bypasses their online claim form.

[Tcoat]

Originally Posted by used2likeit

Mmkay, I'll give it a go. Probably have to fish out an e-mail address or something that bypasses their online claim form.

Think there is a phone number. I personally know of at least one person that had them assist with an issue on a 6 year old car. It was a similar circumstance where some recall work caused an issue. That was a few years back though so maybe they are more strict now.

[used2likeit]

Originally Posted by used2likeit

Vehicle Mileage: 70000 km
Vehicle Make: 2013 FR-S 6MT
Mileage After Recall Performed: ~3000km. Recall done in February. Engine broke mid-June
Symptom(s): Knocking/rattling at RPMs above 2K
Failure: Bearing in cylinder #4
State: Ontario, Canada
Is Dealership Offering Repair: Dealer is looking for used engine to quote a replacement, but not paying for repair. Toyota Canada refusing as well. Wondering if there are any steps beyond complaining and raising hell. Really disappointed in Toyota customer relations...

Also, it looks like my car did about 3000km before taking a crap, according to the dealer. I should note that my driving pattern has been home -> daycare -> work, work -> daycare -> home, with ten minute stop-n-go trips to each stop. That possibly extended the life of the bearing, allowing it to cool down while parked at daycare. Saw crap in my oil pickup mesh as well

[daftpunk]

Originally Posted by used2likeit

Also, it looks like my car did about 3000km before taking a crap, according to the dealer. I should note that my driving pattern has been home -> daycare -> work, work -> daycare -> home, with ten minute stop-n-go trips to each stop. That possibly extended the life of the bearing, allowing it to cool down while parked at daycare. Saw crap in my oil pickup mesh as well

Damn, did you take pictures of this? Should be irrefutable evidence of it being their fault. It's not like you put that sealant in there lol