Gruppe-S is full of it!!!!

[new2subaru]

Originally Posted by VIP BRZ

Overreaction..

I agree. Shit happens...

[Kaotic Lazagna]

Originally Posted by SUB-FT86

I understand. I decided to buy this part because of stellar reviews about them that's why I'm confused. Listen mistakes happen but this seems like the dumbest of all mistakes ever. I can understand if they mistakenly sent a engine part but a part for a totally different car and it's a interior plastic makes 0 sense.

I don't shop on amazon enough, but was it sold by Gruppe-S and fulfilled by Amazon? If so, I think that means that Amazon is the one that packs and ships out the order.

[WRBrzRX]

I've worked with quite a few companies who stock with Amazon, some Prime, some selling there entirely.

It has nothing to do with those companies and everything to do with Amazon warehouses.

How many items do you think they ship a day? How many errors? How many of those are you sure are original vendor error and not Amazon?

You have multiple layers of protection. Amazon will give you your money back. Your credit card will give you your money back. I honestly appreciate how upset you feel but there is actually no reason to post about this on the internet. Everything will be ok. Contact Amazon and tell them their roomba drones sent you the wrong thing and they will fix it.

[WRBrzRX]

P.S. I'm fully aware of the truth of Gruppe-S headers re: Tomei QC and bought a cerakoted version years ago

they sound beautiful and the price was great

[SUB-FT86]

Originally Posted by DAEMANO

So let me get this straight... you ordered something in the mail, the wrong thing came, you post about it on the internet.

Dynanic Autosports (AKA Gruppe-S)
703 Poinsettia St
Santa Ana, CA 92701
(949) 457-1234

If they don't respond, contact Amazon, if that doesn't get what you need, then simply request a charge back from your credit card.

Why all the drama before you've exhausted your options?

I don't think you read anything. I did all the things you said multiple times before I made this thread. I'm just giving buyers a heads up. Now that this happened I decided to go with a trusted vendor and go turbo instead. I rather deal with companies who have customer service ethics.

[SUB-FT86]

Originally Posted by WRBrzRX

I've worked with quite a few companies who stock with Amazon, some Prime, some selling there entirely.

It has nothing to do with those companies and everything to do with Amazon warehouses.

How many items do you think they ship a day? How many errors? How many of those are you sure are original vendor error and not Amazon?

You have multiple layers of protection. Amazon will give you your money back. Your credit card will give you your money back. I honestly appreciate how upset you feel but there is actually no reason to post about this on the internet. Everything will be ok. Contact Amazon and tell them their roomba drones sent you the wrong thing and they will fix it.

This product came from Gruppe S address.

[DAEMANO]

Originally Posted by SUB-FT86

I don't think you read anything. I did all the things you said multiple times before I made this thread. I'm just giving buyers a heads up. Now that this happened I decided to go with a trusted vendor and go turbo instead. I rather deal with companies who have customer service ethics.

I read it. it sounded like you were still working with Amazon, but hadn't requested a chargeback. So it sounds like you're still in the process of resolution. It doesn't really seem like you've mail-ordered much if any of this came as a surprise to you.

Lastly, adding a simple header is not even close to the scale of project that is upgrading to a turbo. So if having a shipping delay on a header is such a big deal, it doesn't sound like you're ready for the kind of issues that can happen with turbo fulfillment, installation, tuning, and ownership.

Best of luck though.

[SUB-FT86]

Originally Posted by DAEMANO

I read it. it sounded like you were still working with Amazon, but hadn't requested a chargeback. So it sounds like you're still in the process of resolution. It doesn't really seem like you've mail-ordered much if any of this came as a surprise to you.

Lastly, adding a simple header is not even close to the scale of project that is upgrading to a turbo. So if having a shipping delay on a header is such a big deal, it doesn't sound like you're ready for the kind of issues that can happen with turbo fulfillment, installation, tuning, and ownership.

Best of luck though.

I guess you can look at it that way but the only reason I made this thread is because I called them like 10 times a hour for a few hours and emailed them. Trust me my patience is fine it's just horrible customer service on them.

[strat61caster]

Jesus christ just hit the return button on Amazon print out the label, slap it on the box and drop it off at a UPS store. Gruppe-S can't do shit about it. Hope you get the right thing soon.

[mav1178]

Aah yes, Amazon.

Not out to defend anyone, just posting some facts:

Amazon sales can come from any of these sources:

• Ship from and sold by Amazon
• Sold by 3rd party and fulfilled by Amazon
• Ship from and sold by third party

As for who handles what, it depends on how it was sold originally and whether the listing was eligible for Amazon Prime or not:
https://www.amazon.com/gp/help/custo...?nodeId=537802

Originally Posted by Kaotic Lazagna

I don't shop on amazon enough, but was it sold by Gruppe-S and fulfilled by Amazon? If so, I think that means that Amazon is the one that packs and ships out the order.

See above for the possibilities. This info is relevant

Originally Posted by WRBrzRX

I've worked with quite a few companies who stock with Amazon, some Prime, some selling there entirely.

It has nothing to do with those companies and everything to do with Amazon warehouses.

See my comments above the quoted text.

Originally Posted by SUB-FT86

This product came from Gruppe S address.

Was it Prime eligible? If not, Amazon cannot cover your customer service interactions.

Originally Posted by strat61caster

Jesus christ just hit the return button on Amazon print out the label, slap it on the box and drop it off at a UPS store. Gruppe-S can't do shit about it. Hope you get the right thing soon.

Yes they can, see my post above and the link about ordering from a 3rd party seller.

My current work has fulfilled all the requirements and are a registered Amazon Prime seller, so our sales from Amazon uses their customer service directly. Buying 3rd party without Prime on Amazon means you have to deal with the seller directly on all issues short of a chargeback.

-alex

[SUB-FT86]

I have Amazon Prime for 30 days. Not renewing it pass that.

[strat61caster]

Originally Posted by mav1178

Yes they can, see my post above and the link about ordering from a 3rd party seller.

Yup, you're right I didn't do my research, they're option #3, it's in Gruppe-S' hands.

https://www.amazon.com/Gruppe-S-Uneq.../dp/B0128JHV8E


I just assumed because it's become habit for me to only buy on Amazon from #1/2 suppliers for a relatively no hassle solution to any potential problems and typically avoid #3 unless it's low risk or hard to find.

OP, Gruppe-S is notoriously hard to get a hold of, from what I've read PM'ing them on this site can be the quickest way to get in contact with someone.

[Clipdat]

Gets wrong product in the mail due to human (or computer) error, freaks out, decides to go turbo. looool!

[SUB-FT86]

Originally Posted by Clipdat

Gets wrong product in the mail due to human (or computer) error, freaks out, decides to go turbo. looool!

Not computer error. Only human error and a huge one too. Like I said I have no problem with human error. It's how said humans handle the error. That's the point of this thread that goes over 95% of folks head. Ths guy who I bought the turbo from typically responds to customers within 5 minutes to a whole day(matter of fact I just talked to him). I'm just a customer expecting customer service and I get the feeling that most people here don't care for service at all or it could be until something happens to them.