FT86 Motorsports Review (Would not recommend)

[Christian628]

I ordered their 5x100-5x114.3 35mm adapter. I waited 12 days and emailed them asking for a ETA. They said that unfortunately they could not get them until March or April. With how unknown and wide that estimation was I wanted to cancel my order because I was under the impression that it would be 10-15 days like their website says. They then told me that they rushed some and it would be their in 4 days. So obviously I decided to just wait it out. 7 days later I email them and they tell me that it was spacers and not adapters that came in. I asked for a ETA and they offered me other sizes and said they have no ETA. I decided to cancel and they said “perfect”. 4 days later I asked when the refund would go through and they responded 12 business days. After that passes and I still haven’t received it I email them again. 16 or 17 business days later I have not got my refund still and they wont respond to emails. I decide to call. I get hung up on twice and sent to a fake “sorry we aren’t taking customer service calls from November 7th to November 11th” message. Like ok wtf so I keep calling and trying to get though. I eventually stop and make another ticket but get no response. I call again earlier today and finally get through. The man who answers is immediately disrespectful and is talking over me. Starts to complain about how much I have called and saying something about how emails should be enough and that I ordered something from a website. Told me that he cant do anything about my refund. I inform him that I will go through my bank and probably in a rude manor but yeah I was angry. A couple minutes after the phone call the refund is pending on my bank… I then sent a email thanking them in a sarcastic way and informing them that it was ridiculous the way they handled this and I would make sure others don’t make the mistake of shopping with them. If you have had good experiences then so be it. They seem to have good products and thats why I ordered with them in the first place. This wasn’t handled professionally and the tone and way I was spoke to is insane. I would not recommend especially for the any of the custom made products. Do as you wish though I just wanted to keep my promise to them and make everyone aware of the service they gave to me.


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[Nfsundrgrnd]

Oh buddy, welcome to the trainwreck of a company that is FT86motorsports. Learned my lesson the hard way. They tried to charge me double the price of my product in hidden shipping fees a week after I paid for the product and "fixed"shipping. They told me they'd issue a refund on feb 20 and still have not received my refund. They've ignored my emails since then because I called the hidden fees BS... the guy literally got offended because I called out his shady business practices. The dude pissed me off so much that I bought 2500$ worth of parts from SUBIE SUPPLY CO. right after. This guy literally lost 2500$ in sales because he's an asshat. Gonna call my bank tomorrow to initiate a chargeback.

[StraightOuttaCanadaEh]

Yeah it's strange, I've spent thousands there over the years, and had great chats with one or both of the guys (there are 2 of them iirc) and the worst problem I've ever had was the Perrin strut bar I ordered was not available in the colour I ordered. I got an email asking if it's ok to switch to the black one, I said yes and that was that. In 2017 when I bought my wheels from them, the original set was back ordered so I opted for another set, which was $100 more. When I asked where I can send the difference, the guy said 'don't worry about it, I'll cover it'. It's very strange, on the one hand during my frank conversations with them I understood the problems they were having with whiny customers complaining their product wasn't shipped the next day, on the other hand there are stories like yours that clearly could have been handled better. It's a weird shop for sure. I haven't bought anything from them in over a year and not sure I want to

[Tcoat]

Originally Posted by StraightOuttaCanadaEh

Yeah it's strange, I've spent thousands there over the years, and had great chats with one or both of the guys (there are 2 of them iirc) and the worst problem I've ever had was the Perrin strut bar I ordered was not available in the colour I ordered. I got an email asking if it's ok to switch to the black one, I said yes and that was that. In 2017 when I bought my wheels from them, the original set was back ordered so I opted for another set, which was $100 more. When I asked where I can send the difference, the guy said 'don't worry about it, I'll cover it'. It's very strange, on the one hand during my frank conversations with them I understood the problems they were having with whiny customers complaining their product wasn't shipped the next day, on the other hand there are stories like yours that clearly could have been handled better. It's a weird shop for sure. I haven't bought anything from them in over a year and not sure I want to

We are hearing only one side of the story anyway. The other side may be radically different.

[StraightOuttaCanadaEh]

Originally Posted by Tcoat

We are hearing only one side of the story anyway. The other side may be radically different.

but the problem is the sheer number of these stories. I haven't had a serious problem with them yet, but what if I do, you know. Off-putting a bit

[Nfsundrgrnd]

Originally Posted by StraightOuttaCanadaEh

but the problem is the sheer number of these stories. I haven't had a serious problem with them yet, but what if I do, you know. Off-putting a bit

I just buy from subie supply and pay the little bit extra for the great customer service. Ft86motorsports ruined their relationship with me after ignoring my 2 emails inquiring about my refund status. Ended up calling my credit card company to initiate a chargeback since they never actually issued the refund a month after I was told they would.