Anyone check their VON with SOA recently?

[tranzformer]

I had called them last week to see if there was anything in the system up about my order yet and there wasn't. When I bought my Impreza a few months back, SOA proved very helpful as my dealer was horrible with updates/letting me know status of the car. SOA let me know when the VIN first came into the system, production date/finish and expected arrival in the US port of entry and eventually my dealership.

The customer service rep I dealt with told me she would email me once something new comes into their system regarding my BRZ.

Good to know it seems pricing will be released on 4/5. She didn't know when I asked about pricing.

[Grimlock]

Originally Posted by Ryephile

April 5th. Judgement day.

Thanks for calling! The internet has made most of us call phobic. If we could text/email/PM SoA, I'm sure most of us would've done it months ago, LOL.

In my link there is a web form to email SoA.

[KevinDuMa]

Originally Posted by tranzformer

I had called them last week to see if there was anything in the system up about my order yet and there wasn't. When I bought my Impreza a few months back, SOA proved very helpful as my dealer was horrible with updates/letting me know status of the car. SOA let me know when the VIN first came into the system, production date/finish and expected arrival in the US port of entry and eventually my dealership.

The customer service rep I dealt with told me she would email me once something new comes into their system regarding my BRZ.

Good to know it seems pricing will be released on 4/5. She didn't know when I asked about pricing.

What'd you order tranz? Premium wrb?

[tranzformer]

Originally Posted by KevinDuMa

What'd you order tranz? Premium wrb?

Yeah WRB MT Premium.

[SkullWorks]

I called them on preorder day and it was in their system, and have called atleast once a week since then, Everytime I call they seem very eager to help...but have nothing to actually tell me, one guy even sounded giddy about the BRZ

[dookie11]

Originally Posted by tranzformer

I had called them last week to see if there was anything in the system up about my order yet and there wasn't. When I bought my Impreza a few months back, SOA proved very helpful as my dealer was horrible with updates/letting me know status of the car. SOA let me know when the VIN first came into the system, production date/finish and expected arrival in the US port of entry and eventually my dealership.

The customer service rep I dealt with told me she would email me once something new comes into their system regarding my BRZ.

Good to know it seems pricing will be released on 4/5. She didn't know when I asked about pricing.

Oh yeah, forgot to mention that the gentleman said that NO VIN existed yet, so they may have not even built my car yet.

[Dave-ROR]

Originally Posted by dookie11

Oh yeah, forgot to mention that the gentleman said that NO VIN existed yet, so they may have not even built my car yet.

I would be surprised if they did. I'm sure they made them for Japan first since those have been delivered, so US production will start and then they'll ship on the 20th, at least the first batch if those rumors end up being true.

[sieeegel]

What i heard from soa is that although they receive updates for vin's it is usually not until the car is shipped on its way to the us. There is often a 10 day delay from whenthe car is produced to when it is updated in the system

[Grimlock]

I just called. It seemed like the lady on the phone didn't even want to look up the information in the computer saying that the won't be available until next month.

I asked her to confirm the order was still in the system and she told me that if I have a VON, it is in the system.

Calling gets a big 'meh' from me. I'm glad others had better luck. Maybe I'll try again soon.

[SkullWorks]

Talking to people over the phone takes a certain skillset, I do alot of ordering and expediting, follow up, pricing quotes, blah blah blah for my day job, it takes a while but with practice you can get people to give you info and even follow up with you...that said if a woman is PMS'ing you are just assed out, hang up call again, hope you get someone else on the phone

[Turbowned]

I know with Audi, the VIN isn't generated on the car until it's at least a month into production. We do have a commission number and other ways to track it though.

[Fenrir]

Originally Posted by Turbowned

I know with Audi, the VIN isn't generated on the car until it's at least a month into production. We do have a commission number and other ways to track it though.

From several dealerships I've spoken with on this, Subaru doesn't assign VIN until the cars are on the boat and 1-2 days out from arriving in the states. I wouldn't expect any updates on a VON/VIN until the car is practically at the dealer if that's the case.

[Ryephile]

Originally Posted by Fenrir

From several dealerships I've spoken with on this, Subaru doesn't assign VIN until the cars are on the boat and 1-2 days out from arriving in the states. I wouldn't expect any updates on a VON/VIN until the car is practically at the dealer if that's the case.

That doesn't make sense. The port is not removing windshields and riveting on VINs and then re-installing windshields just for fun.

[Grimlock]

Originally Posted by Ryephile

That doesn't make sense. The port is not removing windshields and riveting on VINs and then re-installing windshields just for fun.

He probably means that VONs aren't assigned actual cars until a few days before coming into port.