Raceseng Camber adj top mounts issue - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

kcco-whiteout · 06-14-2014, 11:16 PM

Doing the last touches on my suspension this morning and when installing my new top mounts everything went smoothly. Until it was time to torque my camber bolts. The first one went fine. But when I was torquing the next one to the recommended 13ftlbs the bolt broke. My heart jumped into my throat and I almost cried. I triple checked the torque wrench before I even put it on the bolt and quadruple checked after it broke and got my roommate to check just in case I was going crazy. Nope I followed the instructions to the letter. I pulled the broken bolt out and it wasn't crossed or anything. Maybe I got a defective bolt? I went to Lowe's and found the closest match and everything works. Reinstalled and was on the verge of heart failure when I was torquing them this time. All went well though. Has this happened to anyone else? Can I get a new bolt from Raceseng without having to take everything apart again or would I have to send it in? I'm assuming my replacement bolt that I installed should work well but I'd rather have the one I'm supposed to. I've only installed one side so far and I'm about to install the other. What should I do? Here are some pics. Name: uploadfromtaptalk1402801816000.jpg
Views: 957
Size: 71.1 KB

After the bolt broke.
Name: uploadfromtaptalk1402801816000.jpg
Views: 957
Size: 71.1 KB

And the offending bolt itself.

Sent from my HTC One

xwd · 06-15-2014, 07:04 AM

A replacement bolt from anywhere should work. What kind of toque wrench were you using? Ones going up to like 100 Ft-lbs aren't very accurate at 14.

Model Citizen · 06-15-2014, 08:31 AM

^

That said raceseng service is top notch. I had emailed him with an issue a couple months back, had tracking for what I needed by the first hour or so of the business day.

Malt · 06-15-2014, 09:01 AM

Just give @Raceseng a call or email and let them know what happened. They will take care of you.

Raceseng · 06-15-2014, 12:45 PM

Quote:

Originally Posted by kcco-whiteout

Doing the last touches on my suspension this morning and when installing my new top mounts everything went smoothly. Until it was time to torque my camber bolts. The first one went fine. But when I was torquing the next one to the recommended 13ftlbs the bolt broke. My heart jumped into my throat and I almost cried. I triple checked the torque wrench before I even put it on the bolt and quadruple checked after it broke and got my roommate to check just in case I was going crazy. Nope I followed the instructions to the letter. I pulled the broken bolt out and it wasn't crossed or anything. Maybe I got a defective bolt? I went to Lowe's and found the closest match and everything works. Reinstalled and was on the verge of heart failure when I was torquing them this time. All went well though. Has this happened to anyone else? Can I get a new bolt from Raceseng without having to take everything apart again or would I have to send it in? I'm assuming my replacement bolt that I installed should work well but I'd rather have the one I'm supposed to. I've only installed one side so far and I'm about to install the other. What should I do? Here are some pics. Attachment 82067 After the bolt broke.
Attachment 82067 Attachment 82067 And the offending bolt itself.

Sent from my HTC One

Hey, sorry about the hardware issue! I wish I could manufacture our hardware too but we don't have the equipment for that. It sounds like the socket head screw sheared just under the head.

I will gladly replace all the socket head cap screws, please email me - jarrett@raceseng.com with your name and address.

Jarrett Seng

Raceseng | Owner
610.336.0206

kcco-whiteout · 06-15-2014, 01:17 PM

Hey thanks Jarrett. You guys have amazing customer service from what I've heard and this just solidifies it for me. I sent you an email. I finished installing everything else with no issues at all. Great product btw. Everything was simple and easy to install. I will definitely buy from you all again.

Sent from my HTC One

Raceseng · 06-15-2014, 01:35 PM

Quote:

Originally Posted by kcco-whiteout

Hey thanks Jarrett. You guys have amazing customer service from what I've heard and this just solidifies it for me. I sent you an email. I finished installing everything else with no issues at all. Great product btw. Everything was simple and easy to install. I will definitely buy from you all again.

Sent from my HTC One

Responded, the replacements or spares will ship out Monday! Thanks for the compliments and trusting us!

Jarrett Seng

Raceseng | Owner
610.336.0206

CSG Mike · 06-15-2014, 05:24 PM

Easy issue, easy fix.

This is why we love the @Raceseng stuff.

Turkish · 06-16-2014, 12:27 AM

This just reinforces my decision to buy these when I'm ready to pull the trigger on front plates.

Sent from my SM-G900V using Tapatalk

kcco-whiteout · 06-16-2014, 12:46 AM

Definitely worth it. I installed them along with the spl lcas to go with my st coilovers, got my ride height all sorted out and got my alignment today. So worth it. Handles great. Thanks to @CSG Mike for helping me out with some decisions.

Sent from my HTC One

jebuwh · 06-16-2014, 01:01 AM

This thread just sold me on the raceseng plates for sure. The fact that counter space loves them was part one, epic customer service sealed the deal.

solidONE · 06-16-2014, 01:43 AM

Good thing you were able to extract it without issue. Otherwise it would have been a bigger ordeal.

Turkish · 06-16-2014, 02:01 AM

Quote:

Originally Posted by jebuwh

This thread just sold me on the raceseng plates for sure. The fact that counter space loves them was part one, epic customer service sealed the deal.

Agreed.

Sent from my SM-G900V using Tapatalk

CSG Mike · 06-16-2014, 02:15 AM

Let us know when you guys want to order

06-14-2014, 11:16 PM	#1
kcco-whiteout Member Join Date: Jun 2014 Drives: Pony Location: ??? Posts: 28 Thanks: 1 Thanked 23 Times in 8 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Raceseng Camber adj top mounts issue Doing the last touches on my suspension this morning and when installing my new top mounts everything went smoothly. Until it was time to torque my camber bolts. The first one went fine. But when I was torquing the next one to the recommended 13ftlbs the bolt broke. My heart jumped into my throat and I almost cried. I triple checked the torque wrench before I even put it on the bolt and quadruple checked after it broke and got my roommate to check just in case I was going crazy. Nope I followed the instructions to the letter. I pulled the broken bolt out and it wasn't crossed or anything. Maybe I got a defective bolt? I went to Lowe's and found the closest match and everything works. Reinstalled and was on the verge of heart failure when I was torquing them this time. All went well though. Has this happened to anyone else? Can I get a new bolt from Raceseng without having to take everything apart again or would I have to send it in? I'm assuming my replacement bolt that I installed should work well but I'd rather have the one I'm supposed to. I've only installed one side so far and I'm about to install the other. What should I do? Here are some pics. After the bolt broke. And the offending bolt itself. Sent from my HTC One Attached Images

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06-15-2014, 07:04 AM	#2
xwd Senior Member Join Date: Feb 2012 Drives: 2013 DGM Subaru BRZ (Subie #9) Location: ATL, US Posts: 2,667 Thanks: 123 Thanked 860 Times in 552 Posts Mentioned: 32 Post(s) Tagged: 0 Thread(s)	A replacement bolt from anywhere should work. What kind of toque wrench were you using? Ones going up to like 100 Ft-lbs aren't very accurate at 14.

06-15-2014, 09:01 AM	#4
Malt Senior Member Join Date: Oct 2013 Drives: 2015 WRX Location: NC Posts: 987 Thanks: 186 Thanked 624 Times in 364 Posts Mentioned: 24 Post(s) Tagged: 0 Thread(s)	Just give @Raceseng a call or email and let them know what happened. They will take care of you.

06-15-2014, 01:17 PM	#6
kcco-whiteout Member Join Date: Jun 2014 Drives: Pony Location: ??? Posts: 28 Thanks: 1 Thanked 23 Times in 8 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Hey thanks Jarrett. You guys have amazing customer service from what I've heard and this just solidifies it for me. I sent you an email. I finished installing everything else with no issues at all. Great product btw. Everything was simple and easy to install. I will definitely buy from you all again. Sent from my HTC One

06-15-2014, 05:24 PM	#8
CSG Mike Join Date: Jul 2012 Drives: S2000 CR Location: Orange County Posts: 14,547 Thanks: 8,932 Thanked 14,199 Times in 6,844 Posts Mentioned: 968 Post(s) Tagged: 14 Thread(s)	Easy issue, easy fix. This is why we love the @Raceseng stuff.

06-16-2014, 12:46 AM	#10
kcco-whiteout Member Join Date: Jun 2014 Drives: Pony Location: ??? Posts: 28 Thanks: 1 Thanked 23 Times in 8 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Definitely worth it. I installed them along with the spl lcas to go with my st coilovers, got my ride height all sorted out and got my alignment today. So worth it. Handles great. Thanks to @CSG Mike for helping me out with some decisions. Sent from my HTC One

06-16-2014, 01:01 AM	#11
jebuwh Village Idiot Join Date: Oct 2013 Drives: '13 FR-S Ultramarine Manual Location: Irvine Posts: 402 Thanks: 230 Thanked 222 Times in 111 Posts Mentioned: 11 Post(s) Tagged: 0 Thread(s)	This thread just sold me on the raceseng plates for sure. The fact that counter space loves them was part one, epic customer service sealed the deal.

06-16-2014, 01:43 AM	#12
solidONE Senior Member Join Date: Dec 2012 Drives: FR-S Whiteout Location: California Posts: 2,863 Thanks: 1,808 Thanked 791 Times in 611 Posts Mentioned: 42 Post(s) Tagged: 0 Thread(s)	Good thing you were able to extract it without issue. Otherwise it would have been a bigger ordeal.

06-16-2014, 02:15 AM	#14
CSG Mike Join Date: Jul 2012 Drives: S2000 CR Location: Orange County Posts: 14,547 Thanks: 8,932 Thanked 14,199 Times in 6,844 Posts Mentioned: 968 Post(s) Tagged: 14 Thread(s)	Let us know when you guys want to order

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