05-28-2021, 12:08 PM | #78219 |
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This sounds like my GM.
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05-28-2021, 12:10 PM | #78220 |
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05-28-2021, 12:14 PM | #78221 |
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Meh. Saw it. Systolic stayed within spec. Good 2 go.
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05-28-2021, 12:39 PM | #78222 |
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Have you ever taken a picture a customer sent you, edited the picture, and text it back to him, and he still can't get it right without you calling him ???
Edit: and he wired it wrong again even with the picture and verbal explanation.
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Last edited by NoHaveMSG; 05-28-2021 at 01:42 PM. |
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05-28-2021, 02:48 PM | #78223 |
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Picture def make sense to me… but I’m more visual person than verbal or written.
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05-28-2021, 02:53 PM | #78224 | |
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I usually try to get customers to text or FaceTime me. So much easier to mark up pictures and text it back to explain what they need to do. I diagnosed this guys original hardware issue about 10 days ago. Since then it has been over 10 hours on the phone figuring out what he wired wrong. Finally got it sorted today. We have full diagrams on our website Sent from my iPhone using Tapatalk
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05-28-2021, 03:49 PM | #78225 |
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Can't fix stupid. ...or lazy
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05-28-2021, 03:55 PM | #78226 |
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He has 6 of these machines, they are all wired the same. I don't understand how he couldn't have just looked at the other one and matched it
I had another guy yesterday that had the same machine down for over 2 years. It ended up being a component that ties into my equipment over wifi not signaling. All it does is pull a 5v trigger to ground. I told him I suspected this was the issue on 9/27/2019 in an email
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05-28-2021, 04:14 PM | #78227 | |
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05-28-2021, 04:18 PM | #78228 |
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Yeah I don't know why I bitch about it. It pays the bills and is not hard. Most of the time I am posting I am listening to a customer answer a "yes or no" question with a story.
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05-28-2021, 04:40 PM | #78229 | |
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Who wants to know that I spent the last week painstakingly troubleshooting a freshly updated installation of an electrical harness design application only to discover that it's a new bug? I'm patting myself on the back and thanking Mark Russinovich for Procmon.
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05-28-2021, 04:50 PM | #78230 |
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I find myself loosing that the more I do tech support. The amount of times I have a customer call me mad about having an issue with their old equipment gets old, happens a couple times a week. I have to calmly remind them I am offering a free service to help them and we are not required to do so. Next week I move back downstairs for a month to run parts/shipping department. Will be a nice break.
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05-28-2021, 04:57 PM | #78231 | |
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05-28-2021, 05:33 PM | #78232 | ||
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