10-14-2014, 12:35 AM
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Member
Join Date: Oct 2014
Drives: 2015 BRZ
Location: Long Beach, CA
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Diode Dynamics
I'm "old school" when it comes to buying things... Have to see what I'm getting and try to avoid / hate "mail order" hassles should something go wrong. While at first fears became reality, one of the LED's wouldn't work, the crew at Diode Dynamics came thru with flying colors: I called them, didn't get voicemail but a real person, easy, no hassle, resolution, immediate shipment of replacements, return shipping label and package provided. The new LED's (7443, SMD 27 Amber Turn Signals) work great. Communication (updates / status) via email was constant and excellent.
While the entire process took much longer thru the mail / shipping process than it would with a local retailer, they could not have possibly made it less painful, all things considered. Nick and everyone at Diode Dynamics I dealt with - good people! I highly recommend them for all your lighting needs. 
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| The Following User Says Thank You to GTO2BRZ For This Useful Post: | Diode Dynamics (10-14-2014) |
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10-14-2014, 12:32 PM
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#2 |
Join Date: Aug 2012
Drives: 2013 Scion FR-S
Location: St. Louis, Missouri
Posts: 2,770
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Thanks for the kind words!
We appreciate your business, and we will always be here if you need us! Nick C.
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10-15-2014, 12:45 PM
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#3 |
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Cliuless
Join Date: Jan 2014
Drives: Whiteout Scion FRS 2014
Location: Toronto, Canada [GTA]
Posts: 476
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Mentioned: 6 Post(s)
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The customer service at Diode is excellent. My Lord, they really do implement the "customer is always right" policy.
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