OFT - Warning about the company - Page 4 - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

Gopherboy6956 · 04-04-2017, 03:19 PM

I did indeed get an email from Shiv and my refund.
Things happen, but we're all taken care of now.

Cockatoo · 04-04-2017, 03:47 PM

Unfortunately we've all seen this kinda thing before...

I remember when speedfactory started to get too big and customer service went down a year or two ago. These small business' gotta realize that once they get to a certain point where they cant do the work and run the business side of things efficiently AT THE SAME TIME, they have to suck it up, and hire additional employees. Simple business economics.

What matters is in the end hopefully everyone involved feels like the issue was resolved.

DrButtDrugs · 04-04-2017, 03:50 PM

Quote:

Originally Posted by Cockatoo

Unfortunately we've all seen this kinda thing before...

I remember when speedfactory started to get too big and customer service went down a year or two ago. These small business' gotta realize that once they get to a certain point where they cant do the work and run the business side of things efficiently AT THE SAME TIME, they have to suck it up, and hire additional employees. Simple business economics.

What matters is in the end hopefully everyone involved feels like the issue was resolved.

Not a defense of anybody but it's easy to see that sometimes it takes being overwhelmed to realize that you've transitioned from "hobbyist tool creator" to "business owner". At that point you're usually too concerned with catching up on those you're behind with to put the brakes on and do all the (arduous) steps it takes to actually form a business and hire people.

new2subaru · 04-04-2017, 05:04 PM

Quote:

Originally Posted by Cockatoo

Unfortunately we've all seen this kinda thing before...

I remember when speedfactory started to get too big and customer service went down a year or two ago. These small business' gotta realize that once they get to a certain point where they cant do the work and run the business side of things efficiently AT THE SAME TIME, they have to suck it up, and hire additional employees. Simple business economics.

What matters is in the end hopefully everyone involved feels like the issue was resolved.

I'm not defending anyone, but the points you've raised are not always apparent until the damage has already been done. Hiring and training employees is a huge time sucker and that's where the trap begins.

As a business grows things like this can happen multiple times. Balancing the growth of a business is one of the hardest parts of owning and managing it.

It's far from simple...

PetrolioBenzina · 04-05-2017, 02:01 PM

Quote:

Originally Posted by dostoyevsky

Hi shiv! It's great to know you haven't abandoned us!

Ant updates on the 2017 official tunes?

Plus Juan. Also very interested in the 17 86 tune progress. At the risk of getting my butt kicked, I think you also be charging a fee for doing the work on the tunes.

mr_squirrel · 04-05-2017, 02:09 PM

Quote:

Originally Posted by PetrolioBenzina

Plus Juan. Also very interested in the 17 86 tune progress. At the risk of getting my butt kicked, I think you also be charging a fee for doing the work on the tunes.

I've asked him about this. He had me send him my stock tune, and hasn't said anything about charging me. Still waiting on it, but I figure it's because he's super busy. Hopefully soon *fingers crossed*

Sent from my ONEPLUS A3000 using Tapatalk

guybo · 04-05-2017, 02:23 PM

This kind of explains why the next gen of OFT tunes were being worked on and seemed close to release then we heard nothing. I hope everything is going great OK for Shiv and the OFT team.

Carbinebbq · 04-05-2017, 02:49 PM

Quote:

Originally Posted by mr_squirrel

I've asked him about this. He had me send him my stock tune, and hasn't said anything about charging me. Still waiting on it, but I figure it's because he's super busy. Hopefully soon *fingers crossed*

Sent from my ONEPLUS A3000 using Tapatalk

Give him a call. Sent him my stock 2017 (AT not MT) tune. Didn't hear back for a few weeks. Wasn't being impatient, just wanted to see what was going on. Gave him a call and he sent me Stage 2 UEL right after we hung up.

Sent from my SAMSUNG-SM-G930A using Tapatalk

Shady195 · 04-05-2017, 04:13 PM

Quote:

Originally Posted by DrButtDrugs

Not a defense of anybody but it's easy to see that sometimes it takes being overwhelmed to realize that you've transitioned from "hobbyist tool creator" to "business owner". At that point you're usually too concerned with catching up on those you're behind with to put the brakes on and do all the (arduous) steps it takes to actually form a business and hire people.

Quote:

Originally Posted by new2subaru

I'm not defending anyone, but the points you've raised are not always apparent until the damage has already been done. Hiring and training employees is a huge time sucker and that's where the trap begins.

As a business grows things like this can happen multiple times. Balancing the growth of a business is one of the hardest parts of owning and managing it.

It's far from simple...

Let me first say this.. I haven't had any problems with Shiv personally. My experience was great and he was great..

However threads like this are one (of the many) reasons I moved away from OFT to go to ECUTek.

This also isn't the first time or the first platform where people have complained about this exact thing. You can find threads from 10 years ago where people complained about Shiv being slow or just downright not responding until someone tags him somewhere in the public eye.

I don't think he's a bad guy, and obviously his product carries some weight, but he's had 10+ years to figure this out.

new2subaru · 04-05-2017, 05:41 PM

Quote:

Originally Posted by Shady195

Let me first say this.. I haven't had any problems with Shiv personally. My experience was great and he was great..

However threads like this are one (of the many) reasons I moved away from OFT to go to ECUTek.

This also isn't the first time or the first platform where people have complained about this exact thing. You can find threads from 10 years ago where people complained about Shiv being slow or just downright not responding until someone tags him somewhere in the public eye.

I don't think he's a bad guy, and obviously his product carries some weight, but he's had 10+ years to figure this out.

I wasn't speaking to this situation. The person I quoted was speaking in broad generalities.

FWIW, I've read enough of these threads that I won't be purchasing an OFT.

MurderousPandas · 04-05-2017, 06:11 PM

I would never buy an e-tune, i'd stick with OTS or dyno, which i have, love my OFT. My friend has problems with Shiv too though regarding his Abarth. I'm sure Shiv is a busy guy, but he should at least go through his e-mail once a week.

Sent from my HTC6535LVW using Tapatalk

mr_squirrel · 04-05-2017, 08:57 PM

Quote:

Originally Posted by Carbinebbq

Give him a call. Sent him my stock 2017 (AT not MT) tune. Didn't hear back for a few weeks. Wasn't being impatient, just wanted to see what was going on. Gave him a call and he sent me Stage 2 UEL right after we hung up.

Sent from my SAMSUNG-SM-G930A using Tapatalk

Got my tune. Weeee

Sent from my ONEPLUS A3000 using Tapatalk

gl2filmerguy · 04-06-2017, 09:51 AM

Shiv has been nothing but helpful to me for remote tuning, and any tuning related questions I have had.

aagun · 04-06-2017, 10:36 AM

Quote:

Originally Posted by gl2filmerguy

Shiv has been nothing but helpful to me for remote tuning, and any tuning related questions I have had.

mail it to me plz

04-04-2017, 03:19 PM	#43
Gopherboy6956 Senior Member Join Date: Feb 2013 Drives: 13 BRZ Limited WRB Location: Fargo, ND Posts: 723 Thanks: 17 Thanked 296 Times in 195 Posts Mentioned: 12 Post(s) Tagged: 0 Thread(s)	I did indeed get an email from Shiv and my refund. Things happen, but we're all taken care of now. __________________ I plan to live forever. So far, so good. My Build - http://www.ft86club.com/forums/showthread.php?t=31925

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Legit company??	HuntingtonFRS	Scion FR-S / Toyota 86 GT86 General Forum	21	11-06-2015 12:55 AM
Anyone know this company?	husker741	Southeast	6	11-17-2013 06:34 PM
What coilover company should I go with?	FT86RocketBunny	Suspension \| Chassis \| Brakes -- Sponsored by 949 Racing	43	04-17-2013 11:14 AM
Shirt company.	ToyotaObsession	Other Vehicles & General Automotive Discussions	7	06-04-2011 01:33 AM

04-04-2017, 03:47 PM	#44
Cockatoo TALLY FT86 Join Date: Mar 2014 Drives: 2014 FR-S Monogram -- SBD Turbo -- Location: Tallahassee, FL Posts: 624 Thanks: 185 Thanked 444 Times in 241 Posts Mentioned: 12 Post(s) Tagged: 1 Thread(s)	Unfortunately we've all seen this kinda thing before... I remember when speedfactory started to get too big and customer service went down a year or two ago. These small business' gotta realize that once they get to a certain point where they cant do the work and run the business side of things efficiently AT THE SAME TIME, they have to suck it up, and hire additional employees. Simple business economics. What matters is in the end hopefully everyone involved feels like the issue was resolved.

04-05-2017, 02:23 PM	#49
guybo Huge E85 fan! Join Date: May 2016 Drives: 2016 Scion FRS Location: Tampa, FL, USA Posts: 1,850 Thanks: 539 Thanked 1,010 Times in 605 Posts Mentioned: 32 Post(s) Tagged: 0 Thread(s)	This kind of explains why the next gen of OFT tunes were being worked on and seemed close to release then we heard nothing. I hope everything is going great OK for Shiv and the OFT team.

04-06-2017, 09:51 AM	#55
gl2filmerguy Senior Member Join Date: May 2014 Drives: 2013 Ultramarine FR-S Location: Toledo Ohio Posts: 132 Thanks: 3 Thanked 34 Times in 29 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Shiv has been nothing but helpful to me for remote tuning, and any tuning related questions I have had.

User Name		Remember Me?
Password