Slip indicator and CEL on and off

[Busybee]

Originally Posted by NoHaveMSG

Strange, when I looked up Subaru's warranty, it is 3yr/36k on wear items, 5yr/60k limited power train on all models. I couldn't find anything specifically mentioning emission devices but they are usually set duration some components are supposed to last. I only know this because I fill the federal paperwork out at work for our equipment.

https://www.epa.gov/transportation-a...sportation-air

I'd politely ask them about it and see what they say. If they hassle you just cal SoA and see what they say.

Was looking for the anything written showing 5 year
3/36 and 5/60 is what I know.
Will check with them. After they are done. Not sure how much it might cost without warranty. And a pain if it’s not that.
Thanks again


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[Busybee]

Originally Posted by NoHaveMSG

Further digging shows the evap components are only 2 year/24K. That sucks.

Unfortunately, found the same thing.


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[Busybee]

Is there an option to get additional or extended (whatever they call) warranty and let them do it afterwards

Even I don’t believe in what I am saying


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[sato]

Not sure if it applies to you, but emissions related equipment might carry an 8y/80,000 mile...

https://www.ft86club.com/forums/show...8&postcount=16

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[Busybee]

Summary for the day!

They told me the same what NoHaveMSG mentioned. It’s EVAP clog!
Canister needs to be changed.



Good news is everything is under warranty. Like Sato mentioned, it’s 8 years/80K miles.
They even did not charge the diagnosis.
They will order the parts and arrival date will be mid July.
Not sure if that is normal but I can wait. They mentioned they don’t have a loaner car. I will never leave my car for a month over there so I did drive home after asking and making sure it will not cause further issues.

They also cleared the alerts and everything looks ok for now. Will wait for their call and hopefully get everything fixed under warranty.

Now, I am seriously thinking about an extended warranty if applicable. I was lucky because This warrant covers the special components which is given on nepis.epa.gov



I really appreciate all the input for the situation.

Thanks


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[Busybee]

Hi guys,

Wanted to share my experience and how everything ended here at Subaru White Plains, NY.
A little long but believe me it’s a summary
I will send this to their sales department, Subaru of America customer service, google reviews and any platform I can find.

Below you will find the description of what happened during my visits.

1) The car showed CEL - P1449 and I visited the service on Saturday (06/12/2021). Have been told it's related to the "evaporative emission control system (EECS)". If I am not wrong it was "The Design and Defect Warranty" which covers parts of the EECS for 80K miles or 8 years whichever comes first. So parts 42035FJ010 and 42084FJ000 were ordered by the service and arrived in mid-July (I was told it can take a month). After all these positive interactions I gave a detailed review with 5 stars on google.

2) For the first appointment, I specifically asked if the Tech is experienced and did this change on a BRZ before. The answer was yes. I also asked whether I will get my car back the same day (that's the reason why we selected an early time). The answer was yes. The first appointment was scheduled for Wednesday, August 4th, at 8:30 am. Received a text message that they are working on my car and later received a call asking to leave the car. Stopped by the service and learned the car was even not touched the whole day! It was at the same spot where they put it in the morning. Didn’t accept the loaner car and took my untouched car and scheduled the appointment again. This time it was at an earlier time point to make sure they will finish it the same day. I was promised that.

3) The second appointment was on Wednesday, August 11th, at 8:00 am. Again I made sure it will take only one day and they will start with my car first. At the end of the day I was informed that the work was not finished. Because the differential was dropped I had to leave my car at the service and got a loaner car. I understand that the Charcoal canister is located over the differential and it will take some time. Differential drop 15 min (

). Let’s say it is an hour. Change canister and tubes etc. 2 hours. Assembling back, let’s say another 2 hours. Total 5 hours. Let’s say total of 6-7 hours!!! Was tough to understand why it took 2 days. I was told the car will be done on Thursday.

4) I visited the Service in the afternoon on Thursday, around 3-4 pm. Again, I was told that it will not finish on Thursday. Reason: The tech assembled the car and it gave a CEL and they ordered additional parts. I was not updated about the situation and learned everything just because I made a surprise visit that afternoon. So I had to wait until the parts arrive. I told them that I am not leaving my car. They told me they disassembled it again (someone explains why it was dissembled before getting the parts and why was the customer not informed of all these steps). I told them that I am not leaving the car, asked them to assemble it. After a short chat with the tech, they told me the parts are arriving on Friday (very quick!!). Asked for the part numbers and they were; 42074FJ030 a tube (drain hose B), 42074 CA000 another tube (drain hose A), 909205117 clip hose, and a discontinued 3461eAE020 clip. I gathered information about these parts. Why ordering Tubes and especially clips? Also asked the front desk that I want to talk to a service specialist/manager and was told that they will give a call after 5 pm. Did not get any call.

5) On Friday I gave them the whole day and received a text message that they are working on the car and they told me the tech confirmed it will be done at the end of the day. Received another call explaining that the tech will work late in the evening to finish the job. They asked me to take the car on Saturday.
I immediately visited the service and talked to the service manager. I learned that the clips were ordered because they were broken during the disassembly. My car is 2 years old and they told the tubes showed corrosion which needs a change! Plastic tubes (see picture below). Left the car for another day.




6) Saturday morning (today). Car was not ready until 2 pm. Supposed to be ready at 9-10 am. The service advisor came with the parts to show what the situation was.





And they admit that the tech did all this mess.
That’s the reason why they had to order parts second time. Most probably they he did not know what he was doing! Please tell me would you do something like that? And explain the customer that there is corrosion on plastic parts!!

Got the car but they did not align the mufflers and I was told the tech started on another car. I had to wait another 2-3 hours. Told them take that car off the lift and finish this job first.
At least they did that in 30 min.

Finally, I paid nothing since everything was under warranty.

They completely agreed on all my frustration. I clearly told that I will write all this as a review on google reviews, will let know Subaru White Plaines Sales department, Subaru, and Subaru BRZ forums (https://www.ft86club.com/forums/ etc) that I actively participate, and to Subaru America customer service
https://cs-directory.com/subaru-of-a...ct%20%E2%80%A6

Never will visit this place again and will continue with my old Subaru service in Boston. I know it’s 160 miles but never had any issues, it’s cheaper and they are very friendly. Will get my car maintained and will have a day enjoying Boston every 6 months.


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[blsfrs]

Maybe those "master mechanics" should do what the rest of us do. Look at a You Tube video before starting an unfamiliar job.

[Busybee]

Idiots!

After taking the car I used my code scanner and got the screen below!



Not an expert! Just got this to know any code before going to a service.

I know the car will need a few cycles to get everything correctly but for which issue how many cycles, no idea.

No active codes and pending codes. That’s good I guess. I am sure they cleared before they give the car.

Only concern is the X for EVAP

What does that exactly mean? Still problematic or needs time for a few clean driving cycles.?

Thanks


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[RZNT4R]

X only means the car has not completed the evap monitors. The tech should have run the self test before declaring it done, but I guess it wasn't important lol.

About how hard it is to take ther subframe off, one day after work I had dropped my exhaust, driveshaft, fuel tank, rear subframe, EVAP equipment, fender liners and underbody heat shields and plastic protections to shoot it with rust proofing and had all that stuff back on in the same evening.

Rear subframes aren't hard to take out, I've been doing a bunch of rear AC lines on Ford Explorers and from walking out with the key I get the rear subframes out of those in about 45 minutes.

[Busybee]

Originally Posted by RZNT4R

X only means the car has not completed the evap monitors. The tech should have run the self test before declaring it done, but I guess it wasn't important lol.

About how hard it is to take ther subframe off, one day after work I had dropped my exhaust, driveshaft, fuel tank, rear subframe, EVAP equipment, fender liners and underbody heat shields and plastic protections to shoot it with rust proofing and had all that stuff back on in the same evening.

Rear subframes aren't hard to take out, I've been doing a bunch of rear AC lines on Ford Explorers and from walking out with the key I get the rear subframes out of those in about 45 minutes.

Thanks for Confirming that it can be done within a day. It’s clear he was a fresh guy and my luck.
Will scan again after a few drives

Thanks


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