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03-26-2019, 09:21 AM | #1 |
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Do You Purposefully Avoid Rank in Place of Employment
Let me explain, since misleading title is likely misleading.
I work at a hospital. I do IT support, so I work with everyone- patient to CEO. Most of my co-workers identify doctors as "doctor" rather than using their name. For instance rather than "Yes, of course Ellis" it'd be "Yes, of course doctor". I almost make it my mission statement to be sure I treat everyone as an equal to myself. This may seem like common sense, but believe me, in a role as social as IT support, there is a lot of implicit and explicit bias on both ends. The doctors look down on IT staff, the IT staff think doctors are thankless airheads. The environmental services staff (trash and floor duty) staff think IT staff are genius, and IT staff think they are illiterate 3rd world sleeze. IT staffing are afraid to break rank and directly address or speak to other IT department managers or chairs, etc. I am pleasant, and offer the same level of encouragement through whatever trouble the person I'm helping is experiencing. I seem to be unique in my department, because I don't mind directly approaching my department chair if I have a question. I refer to doctors by their given name, I don't sigh before answering a page from the kitchen staff or talk about how dumb a patient was after helping them with my peers. Flattening out this nonsense makes my job way easier, more fun, and rewarding. My teammates think I'm commiting career suicide by not treating doctors or my management as lords. I've never been chastised by anyone for "not being respectful". I also refuse to be treated like a dog, so of course I know I'm being rebellious. Anyway, enough word vomit; what are your thoughts? Do you have a tendency to avoid employment rank when working with people? Do you fear speaking out of turn to your manager and being shit-canned, or do you talk to them as you would your neighbor or co-workers? I certainly have no plans to change, I'm just curious. Also, I need to add this- I am in no way disrespectful, I just ignore social hierarchy. |
03-26-2019, 09:35 AM | #2 |
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@DarkPira7e, I work in a similar environment (IT Director in a hospital system including ambulatory clinics), and have worked in other environments with similar personnel (I've been in the clinical lab business, as well as the airline business).
I'm also a bit old-school, probably because I'm older. Calling someone that has earned the degree Doctor as "Doctor" so and so, is just polite, it isn't treating them as gods. I also refer to persons more senior than me (either in age (although I've about outrun that one, or rank) by Mr. or Ms. unless they tell me otherwise. I would do the same with Military rank or other persons with official titles (Doctor is an official title, just like Major or President). I also don't just call them Doctor, but I use their name. So it's Doctor Kildare, not Doc or Doctor, just like I wouldn't call you "Hey Bud" instead of your name if I knew you. No, it's probably not career suicide, but you will eventually run into someone that feels their hard work, money and time they put into earning the title (and they did earn it) earns them the right to insist you call them by it. Like it or not, to some people if you "ignore social hierarchy" you are being disrespectful. That is entirely different conversation than "being treated like a dog". I've corrected more than one person "of rank" in my career or refused to talk to them until they stopped ranting at me.
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03-26-2019, 09:57 AM | #3 | |
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03-26-2019, 10:21 AM | #4 | |
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And too add to it. There is also a time and place where "Rank" is indeed important in performing a job. Sometimes if people in "authority" get too familiar with those that work for/with them things can get awkward fast. I am a senior manager but my job means I interact with the production workers all the time. We joke around and get along fine but then when something goes wrong and I have to ream them out they may not take things as seriously as they should. Yes there are different "ranks" in society and unfortunately they exist for valid reasons. If the lines get blurred too much then things can fall apart fast.
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03-26-2019, 10:26 AM | #5 |
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Ironically enough this has been my personal experience with IT people since the trade first appeared! I may just have been very unlucky in my exposure to them but everyplace I have ever worked having to contact and deal with IT was something I have avoided at all costs. They are worse than engineers to deal with.
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03-26-2019, 10:28 AM | #6 | |
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03-26-2019, 10:52 AM | #7 | |
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It helps that I have the ability to remain perfectly calm in these types of situations which in itself often sends the other person into a stomping off tirade and I just smile and say "Let me know when you are ready for me to help" as I walk off.
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03-26-2019, 10:52 AM | #8 |
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How very IT of you!
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03-26-2019, 10:54 AM | #9 |
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They are often on the fast track for CEO!
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03-26-2019, 10:58 AM | #10 | ||
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There are two types of IT folks, those that you lock in a room, shove pizza under the door, and let them solve problems, and the ones you let actually talk to people while they are solving problems. Quote:
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03-26-2019, 11:07 AM | #11 | |
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03-26-2019, 11:08 AM | #12 | |
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My previous job was in healthcare IT. I called doctors "Dr. <Last Name>" usually, just because that was their proper title, just as I would use "Mr." or "Ms." to refer to anyone whose title I didn't know, regardless of their "rank". I wouldn't say I "avoid" rank, but I also wouldn't say that I put much stock in it.
Disclaimer: the following statement could be seen as controversial and I am not interested in having an ideological debate about it. I believe that meritocracy is an illusion. Yes, working harder generally gets you further, but its not anywhere near as simple as that. I've met helpdesk guys that were way more talented than me who never got promoted and I've met IT directors/VPs/CIOs/etc. who make >$100K a year that can't tell ethernet from USB. I don't immediately assume someone is competent just because they're "above" me in rank. Same goes for people below me. So, without knowing them personally, I don't look up to people above me and I don't look down to people below me. Quote:
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03-26-2019, 11:09 AM | #13 | |
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03-26-2019, 11:14 AM | #14 | |
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Again you nailed it. If you are responded to a dipshit in a dipshit manner than you are no better than they are and dipshittery rules.
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