Dezod Catback Failure / Customer Service Issues

[JazzleSAURUS]

Trying to brainstorm here: @DezodDevelopment
Perhaps a good way to go about this is to swap out peoples axlebacks with a V2 style revision that mates up to their V1 catback. You could even repair the old ones with an updated seam and bracing, and sell them as refurbed units to hopefully lose less. (You'll be out the return shipping cost to get them back I'd imagine, but that's for you, a business owner to work out!)

Not sure if the midpipe section remains the same, but you're clearly not winning here, (I seem to agree with the masses,) but I'm trying to remain partial and helpful.

I was actually very excited to buy a Dezod catback and was saving for one, but after seeing this failure thread, and the fact that you were slow to respond, I chose to purchase an MXP product.

I hope that's helpful, and can provide an alternate view.

[ichitaka05]

Originally Posted by mav1178

Fujitsubo revised their exhaust Y-pipe design slightly in the last year.

Reason they revised their exhaust y-pipe is due to other aftermarket part didn't fit. To be more depth, Cusco's chassis brace (near the exhaust) wouldn't fit if you have Fujitsubo's exhaust (& vice versa). This is the reason for the update on Fujitsubo y-pipe.

Cusco and Fujitsubo (& few other brands) are very good friends, so they update/revise their product to help each other.

[Aaronimoe]

Add me to the list. Installed December 2015.

Chris responded very quickly to my email laying out my options. I am going to shop around locally for a fix because that is the most convenient. Otherwise he is offering to fix it like how the V2's will be for the cost of shipping to him.

I think his offer is reasonable. Although I don't think free shipping would've been out of the question considering this an obvious problem with the whole batch/design. But In the end, Im glad I don't have to pay out of my pocket to go get this fixed.

[GT86Dan]

Originally Posted by 86geek

just curious what exhaust did you end up buying? Inquiring minds wants to know!

I was tossed up between the tanabe concept g, hks single exit or the Ark racing series.

I ended up getting the Ark Design Single exit. They are currently having a sale, and i figured if a dual exit failed then i want to keep it simple. "KISS"

After about a week of emailing / messaging them here , i received nothing but great, quick, informative responses. Lets see how it turns out. Should be receiving tomorrow afternoon. My plan is to install, remove the dezod, weld it, and hopefully sell it off for cheap. Or hang onto it if the Ark isn't up to snuff. We shall see

Originally Posted by Aaronimoe

Add me to the list. Installed December 2015.

Chris responded very quickly to my email laying out my options. I am going to shop around locally for a fix because that is the most convenient. Otherwise he is offering to fix it like how the V2's will be for the cost of shipping to him.

I think his offer is reasonable. Although I don't think free shipping would've been out of the question considering this an obvious problem with the whole batch/design. But In the end, Im glad I don't have to pay out of my pocket to go get this fixed.

So that makes it 5......

Its nice that he has laid out the options for you. I feel this thread has done some good then. I still believe that more could be done........

[langjai23]

Originally Posted by GT86Dan

I was tossed up between the tanabe concept g, hks single exit or the Ark racing series.

I ended up getting the Ark Design Single exit. They are currently having a sale, and i figured if a dual exit failed then i want to keep it simple. "KISS"

After about a week of emailing / messaging them here , i received nothing but great, quick, informative responses. Lets see how it turns out. Should be receiving tomorrow afternoon. My plan is to install, remove the dezod, weld it, and hopefully sell it off for cheap. Or hang onto it if the Ark isn't up to snuff. We shall see



So that makes it 5......

Its nice that he has laid out the options for you. I feel this thread has done some good then. I still believe that more could be done........

is the ark single exit passenger or drivers side?

[tofurun]

Originally Posted by Aaronimoe

Add me to the list. Installed December 2015.

Chris responded very quickly to my email laying out my options. I am going to shop around locally for a fix because that is the most convenient. Otherwise he is offering to fix it like how the V2's will be for the cost of shipping to him.

I think his offer is reasonable. Although I don't think free shipping would've been out of the question considering this an obvious problem with the whole batch/design. But In the end, Im glad I don't have to pay out of my pocket to go get this fixed.

I feel this is a fair option to fix it like the v2. Thanks for joining in.

[extrashaky]

Originally Posted by GT86Dan

Its nice that he has laid out the options for you. I feel this thread has done some good then.

I get the impression he didn't really understand his obligations under the implied warranties. It's a plus to see him responding more appropriately now rather than doubling down Trump-style like vendors often do.

Maybe he'll rehabilitate his reputation with V2.

[GT86Dan]

Originally Posted by langjai23

is the ark single exit passenger or drivers side?

Passenger side

[Spechtre]

I bought my Dezod cat back in late February, it was installed later in April. I don't know if this is a V1 or V2. I've put 4000 miles on it and one nasty curb jump where it hit all the flanges in back. No cracks. If I do have the V2 it looks no different to the untrained eye than a V1.

[JazzleSAURUS]

Originally Posted by Spechtre

I bought my Dezod cat back in late February, it was installed later in April. I don't know if this is a V1 or V2. I've put 4000 miles on it and one nasty curb jump where it hit all the flanges in back. No cracks. If I do have the V2 it looks no different to the untrained eye than a V1.

You have the V1 then.

[mav1178]

Originally Posted by Spechtre

. I've put 4000 miles on it and one nasty curb jump where it hit all the flanges in back.

The way it is failing doesn't look like it will be damaged from an impact of the car moving forward.

It looks like it's failing because the exhaust is moving up and down (on stock hangers) and as it is coming down, the forces are spreading out in an upside down "Y" direction due to the weight of the mufflers.

-alex

[VeilSide]

This is funny, after quite some time I was going to post the same topic today ...

Mine cracked about 2 to 3 months ago (after around 9 months of usage) and also warranty was declined by Dezod. I just went ahead and got it fixed by myself.

I also proposed to Dezod to add a support bracket like most of the other competitors use. When I got mine fixed I also let them add such a support bracket, so it won't happen again.

Here is how mine looked like:



I can only recommend to buy a version with such a support bracket...

[JazzleSAURUS]

@VeilSide can you post a picture of the repair done by your shop?

Thanks!

[mav1178]

5 pages later and Dezod still doesn't want to post their warranty details on the exhaust.

Vendors like this really don't stand behind their product.