01-29-2019, 10:26 AM | #52487 | |
Shitpost Generator v8.6
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Semi-related story: Every few months, this organ donation organization would send a rep one of our sites, and nearly every single time they did, we had issues. These people would call the service desk complaining that they couldn't log in to our PCs. Because they are not affiliated with the hospital, we don't have accounts for them, nor are they supposed to be trying to log in to our PCs in the first place. They're supposed to bring their own device, connect to the guest network, and then do their stuff. But, because the service desk is a bit of a revolving door sometimes and not every tech knew the deal, the techs would usually look for an account, tell the rep they couldn't find an account, and then eventually end up submitting an access request, which gets sent to my team. Every time, we had to call these people, explain how they weren't following proper processes, and close the request. Enormous waste of everyone's time. It continued to happen no matter how many times me or my boss complained to their bosses about it. One time, the rep had the audacity to say "I know what the proper process is, but my laptop screen is so small and its hard to work on. Can't you just let me use one of the PCs here?" and I had to actually say "I'm sorry ma'am, but the size of the laptop you were given by [insert org name here] isn't really something I have control over. If you need a bigger screen, you'll need to take that up with your supervisor..." |
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01-29-2019, 10:35 AM | #52488 |
¯\_(ツ)_/¯
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01-29-2019, 10:35 AM | #52489 | ||
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Quote:
Quote:
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The Following User Says Thank You to qcbaker For This Useful Post: | Tcoat (01-29-2019) |
01-29-2019, 10:38 AM | #52490 |
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I think that is what he did?
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Racecar spelled backwards is Racecar, because Racecar.
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01-29-2019, 10:40 AM | #52491 |
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Not recently. A few years back there was a rash of bans for them. The rule didn't even exist yet when the first two bans happened. Admin had a bad day I guess and just started banning, made the rule and then carried on. There were some pretty upset members!
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Racecar spelled backwards is Racecar, because Racecar.
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01-29-2019, 10:41 AM | #52492 |
¯\_(ツ)_/¯
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Well I won't rock the boat.
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01-29-2019, 10:51 AM | #52493 |
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Not really looking to start an argument or anything but, to me it sounds like he went a little beyond what I would consider "appropriate" support for a non-enterprise device. The troubleshooting they described seemed well outside of the scope of support, IMO.
Maybe I'm just a bit more firm with the "I am not really allowed to support personal devices" rule than others because I haven't worked first-level support in like 5 years. |
01-29-2019, 11:02 AM | #52494 | |
Feeling like thinking....
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Sigh... I miss ALL the fun. What was it this time?!?
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Drive like everyone's life around you depends on it...
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01-29-2019, 11:03 AM | #52495 |
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01-29-2019, 11:15 AM | #52496 |
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Racecar spelled backwards is Racecar, because Racecar.
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The Following User Says Thank You to Tcoat For This Useful Post: | MuseChaser (01-29-2019) |
01-29-2019, 11:43 AM | #52497 |
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Yeah they just went through each subforum and posted their chopped pork and ham in a can. Weird how they do that since if anything it probably hurts their business more. Maybe their competition does it? I flagged it with no mods on late at night but then somebody popped in and cleaned it up without a trace.
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01-29-2019, 11:49 AM | #52499 | |
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It is funny how 95% of the spambots that appear here drive a "man" in their profile. Must be a pile of European truck drivers running spam sites.
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Racecar spelled backwards is Racecar, because Racecar.
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01-29-2019, 11:51 AM | #52500 |
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You should know the Random crowd better than that. Go make a thread and let all the holier than thou members talk you out of it.
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Racecar spelled backwards is Racecar, because Racecar.
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The Following 2 Users Say Thank You to Tcoat For This Useful Post: | Spuds (01-29-2019), Ultramaroon (01-29-2019) |
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