Unofficial - CEL/SL/Idle Issue List for FR-S/BRZ Owners

[Marrk]

Originally Posted by @Art_Mighty

Marrk,

The devil is in the details.

Individually, as paying customers, once we have the CEL come on I would say we're being treated very well by both the dealer and by Scion (other than being kept in the dark about this issues root cause; I paid up, I have a right to know). Toyota is very intrested in retaining Scion customers (for reasons I'll explane in a minute) and their going to bend over backwards for us because they need us.

However private citizens intrested in the FR-S are actively being deceived by Toyota's suppression of this issue because of the likely sales catastrophe which would result. After the PR disaster from their unattended acceleration debacle two years ago they went from 1st the 3rd in sales for months in the US. Honda, Hyundai, GM and especially Ford were well positioned to pounce and they did (Toyota is still recovering from the issue).

Mediating on this problem from Toyota's perspective (as well as our own), this is completely a no-win scenario for both of us;

> they can't afford to loose us as customers
> they really can't afford to be truthful with us
> denying our collective exprence with this issue just breeds anger
> everyone effected will always know our cars are less then perfect

...and all of this because everone listed on the first page of this thead (and many others world wide), at random, drew the short straw.

Toyota created Scion brand because demographically the people who buy Toyota's bread and butter products are baby boomers and they are beginning to dieoff. From what I remember reading about this, Toyota believed in attracting younger buyers into the Scion brand who would later trade up their tC's for Camery's as they married and had families. This goes out to all you twenty something's, Toyota needs you!!!

I personally test drove 4 other cars the day I bought this one. The FS-R drove better, but the number 1 reason I buy a different car is for piece of mind. Had I know about this problem at that point, I would have not purchased this FR-S. I had a better deal on the table on two other cars and I had an E46 M3 that was paid for.

Now after driving the my car for 1600 miles I am literally addicted to the FR-S, this sucks...

Normally, I would share your cynicism. And I may yet. But, as I say, there appears to be some evidence that they are working things through.

This is a complicated marketing and engineering and manufacturing problem. For example, for those of you who are angry because Toyota has not "gone public" or at least TSB-ed the issue, one explanation that I heard was that the steps go like this: 1) research and identify the problem; 2) develop a fix; 3) manufacture new parts (if necessary); 4) get the new parts to the assembly line and make sure that no more new cars are produced with the problem parts; 5) get the new parts stocked in warehouses in every country; 6) then issue the TSB. If this is accurate, you can see how hard this would be to accomplish in three months. If they are revising TSBs (ex.: put in the hard parts, don't put in the hard parts), it shows that they are rushing to meet customer expectations, not trying to hang customers out to dry.

As for regretting that you didn't buy another car that you could have gotten a better deal on: You're kidding, right? You mean you did not know that this was the first model year? Of course there are going to be problems this year and probably in MY 2014. That's how it goes. However, if this and the HPFP are the only big problems that develop, I say we're lucky.

As for other mfrs. and their customer service: I like Honda cars. I'd much rather but a Honda than a Toyota. But I don't kid myself that Honda is going to treat me any better than any other modern company. BMW? Lexus? I'll see it when I believe it.

[BORGSRT]

Originally Posted by lucas shmucas

Really?,,, come on now. Nobody has died and nobody will. Toyota and Subaru are working hard and fast to get to the core of the problem and are taking good care of their customers. They did not get to be the worlds largest automobile manufacture by "not caring".

You are just being a punk ass bitch.
Grow up.

Actually my car caught on fire and the still only want to fix it the hole inside of the car s still covered in smoke residue if i didn't pull over when i did who knows they are having to replace last count over 30 pieces now. I've had over 5 techs fly in to look at my car

[Marrk]

Originally Posted by BORGSRT

Actually my car caught on fire and the still only want to fix it the hole inside of the car s still covered in smoke residue if i didn't pull over when i did who knows they are having to replace last count over 30 pieces now. I've had over 5 techs fly in to look at my car

Details, please.

[BORGSRT]

Car had issue + over heated the bottom and rear of car causing the dealer calls (extreme heat build up.) enough to fill cabin of car full of smoke and fumes from melting bumper, foam from spare tools area and everything else on the rear end. car had less than 500 miles on it. Has been at dealership for 3 weeks now i'm getting my lawers involved and getting my money back clayton has been no help at all from scion corporate. The car no long is worth near what is should after this, and scion is trying to keep me in this car not going to happen.

[Marrk]

^^That's awful, BORGSRT. Hope things work out and you get your money back.

[Lonewolf]

Originally Posted by BORGSRT

Car had issue + over heated the bottom and rear of car causing the dealer calls (extreme heat build up.) enough to fill cabin of car full of smoke and fumes from melting bumper, foam from spare tools area and everything else on the rear end. car had less than 500 miles on it. Has been at dealership for 3 weeks now i'm getting my lawers involved and getting my money back clayton has been no help at all from scion corporate. The car no long is worth near what is should after this, and scion is trying to keep me in this car not going to happen.

Do you have any pictures?

[@Art_Mighty]

Originally Posted by Lonewolf

Do you have any pictures?

http://www.ft86club.com/forums/showp...&postcount=319

[jesperswe]

Originally Posted by invaliduser

Just curious, in which state are you located and how many weeks in shop?

Louisiana
In shop for total of 10 days. Took delivery of the car and the idle issue started immediately. Dealer called Toyota and was instructed to sit tight as they were removing the previous TSB and were working on a new fix.

Atleat a shop that seem to know things. Do you know what they did to your car? Mines on dag 7 now here and they haven't done anything but check the codes....

[dhoulmagus]

Originally Posted by BORGSRT

Car had issue + over heated the bottom and rear of car causing the dealer calls (extreme heat build up.) enough to fill cabin of car full of smoke and fumes from melting bumper, foam from spare tools area and everything else on the rear end. car had less than 500 miles on it. Has been at dealership for 3 weeks now i'm getting my lawers involved and getting my money back clayton has been no help at all from scion corporate. The car no long is worth near what is should after this, and scion is trying to keep me in this car not going to happen.

If only your story + pics was posted on autoblog website .

[@Art_Mighty]

Originally Posted by dhoulmagus

If only your story + pics was posted on autoblog website .

If only...

[Sargy]

Mine is in this morning, happened last night. almost 3k miles vin ending in 7xxx, owned it 3.5 weeks. running slow in safe mode, currently in the shop.


Got a Prius V
School bus status.

[@Art_Mighty]

Originally Posted by Sargy

Mine is in this morning, happened last night. almost 3k miles vin ending in 7xxx, owned it 3.5 weeks. running slow in safe mode, currently in the shop.


Got a Prius V
School bus status.

How many miles?

[Sargy]

almost 3,000 miles, got around 2,700 or 2,800

[@Art_Mighty]

Originally Posted by Marrk

Normally, I would share your cynicism. And I may yet. But, as I say, there appears to be some evidence that they are working things through.

This is a complicated marketing and engineering and manufacturing problem. For example, for those of you who are angry because Toyota has not "gone public" or at least TSB-ed the issue, one explanation that I heard was that the steps go like this: 1) research and identify the problem; 2) develop a fix; 3) manufacture new parts (if necessary); 4) get the new parts to the assembly line and make sure that no more new cars are produced with the problem parts; 5) get the new parts stocked in warehouses in every country; 6) then issue the TSB. If this is accurate, you can see how hard this would be to accomplish in three months. If they are revising TSBs (ex.: put in the hard parts, don't put in the hard parts), it shows that they are rushing to meet customer expectations, not trying to hang customers out to dry.

As for regretting that you didn't buy another car that you could have gotten a better deal on: You're kidding, right? You mean you did not know that this was the first model year? Of course there are going to be problems this year and probably in MY 2014. That's how it goes. However, if this and the HPFP are the only big problems that develop, I say we're lucky.

As for other mfrs. and their customer service: I like Honda cars. I'd much rather but a Honda than a Toyota. But I don't kid myself that Honda is going to treat me any better than any other modern company. BMW? Lexus? I'll see it when I believe it.

What does HPFP stand for (I'm kinda slow sometimes)...

And am I kidding? F#%K No! There's a huge difference between accepting the possibility of a problem and knowing that one actually exists.

As for BMW, my comment was truthful under my experience. For example at a BMW dealer regardless of whether or not the repair was covered under the warranty or not, they always gave me a free loner car. They always had the parts for their maintenance services on site.

Compare this to Toyota; I told my service writer that I wanted to get a loaner because car was going to be in shop for two weeks, he looked at me like I had two heads. I actually got a loaner when the words, "I want to speak to your general manager" were spoken. Earlier that same week I went in for an oil change. I was there for two hours because they had to drive to a different dealership for the part; they didn't have the oil filter for a car I had just purchased from that dealer.

BMW? Lexus? Actually own one and you'll see how good the service exprence really is.