When you have a problem with a vendor

[Tcoat]

Originally Posted by nooserbtf

Our wide format ink cartridges cost around 200 a piece. There are 8 cartridges, one for each color. Our digital press toner runs about 1200 per color. We can easily go through two of those a day when busy. Crazy money. Not to mention the cost of parts for these dang machines. The one year warranty on the digital press cost 80k... press was 800k...

Yes, but obviously when used for commercial purposes those prices are just a cost of doing business.
If you could get all the materials cheaper would you lower the cost of the finished product? Highly unlikely I would say.

[Defuser]

Sometimes I wish I could return a meal...AFTER I have eaten it. You know, when you get that weird i-gotta-find-a-toilet-pronto feeling in the pit of your stomach.

[Freetime]

Originally Posted by extrashaky

Just because a merchant doesn't have an express warranty does not mean you don't have a warranty on the merchandise you buy. In the US, the Uniform Commercial Code says that products sold by merchants under normal circumstances carry an implied warranty of merchantability, which means the product has to be fit for its intended purpose. If it's not, the merchant is held responsible regardless of whether they published a warranty with the product.

Rarely do you have a product with "zero warranty." If you buy a printer from a merchant under normal circumstances, use it normally for a week and it breaks, that printer was obviously not fit for its intended purpose. If the merchant says, "Sorry, we don't carry a warranty on those printers," your response should be "Bullshit! You will repair or replace this printer at no cost to me." Then you consider all the courses of action noted in the OP's post.

The only way a merchant gets out of the implied warranty is to conspicuously disclaim it before the sale. They can't just say it's sold "as is." They have to specifically state that they are disclaiming the warranty of merchantability. But some states do not allow the warranty of merchantability to be disclaimed, so not even a disclaimer is foolproof.

I bet you're so popular at parties...

[Koa]

Originally Posted by Freetime

I bet you're so popular at parties...

Shaky is the shit. He always is the one who ends up faded enough to fight a bush tho

[ame="https://www.youtube.com/watch?v=cXSTCZIt1sM"]DRUNK KID FIGHTS BUSH - YouTube[/ame]

[fledonfoot]

Originally Posted by Defuser

I usually just curse under my breath...and then decide whether to shake or not to shake.




It's almost always shake. Followed by more barely audible curses.

Wait.

Wait. Wait. Wait.

WAIT.



FLAMIN' HOT FUNYUNS?

Where do I need to go so I can buy these? WTF. They must be fantastic.

[ogrowup]

Originally Posted by Freetime

If you have problems with many vendors...maybe the common denominator is you

vast majority of vendors are great. I always guarantee my work, and put my client first. Just hate getting jacked around

[ogrowup]

Originally Posted by SurfAndSand

I've had a bad experience with a vendor here. It happens, you get over it, they go on doing business.

I understand that there are some consumers who think they're entitled to everything as a consumer, but at the same time, a business has a responsibility to stand behind their product and service to a reasonable degree.

I'm a vendor. I do whatever it takes to insure that whatever someone buys from me they are 100% happy with it. No less.
There are no excuses for blowing off a customer, not issuing credits or not standing by their product. Doing the right thing is not hard.

[pinski]

Had an issue with a vendor on this board lying to me, taking my money and leaving me in the dark... so I left them negative feedback, stating as much. So, what do they do? Leave me negative feedback as well, despite me doing everything I was supposed to do as a consumer. No idea how they're still in business with customer service like that.

[airjonny]

I am inclined to help you if you don't act like a spoiled child in a toy store when you don't get what they want. People need to learn that customer service isn't your personal punching bag.

[ogrowup]

OK, I need to clarify this. I make my living producing prints among other things. The printer I mentioned cost more than $3000. It was so faulty that one day it took four people and more than 6 hours to produce 4 workable prints. Not a typo. 4 frickin prints.

The staff had logged 20 calls to Epson service, who blamed the software company who wrote the driver s/w.

This was not a temper tantrum, this problem was brewing for months. My company was bleeding because of this issue, it was Christmas and everyone HAD to have their prints. I'm paying 4 people to stand around with thumbs up their butts and not be able to print and not enough time to go to a lab.. You can't believe the stress when you cannot deliver what you promised, and you have to explain to the client that your printer is down. Again.

Turns out I was not alone either. the model was discontinued a year later after a tidalwave of complaints.. I did not ask for a new printer, the company did the right thing (finally ) by replacing it. I couldn't sell it in good conscience, so I really was going to throw it out. I figured it would be more fun to set it on fire and throw it off the building first.

Honestly, I was shocked they offered to send me a newer model, but that was not what I was angling for.

[SurfAndSand]

Glad it worked out for you.

Here's a long story of what happened with me. :p

I was asking for my deposit to be returned because it was past delivery date, and he was still not ready to deliver. He kept giving different stories why it wasn't available, but I was like - that's really too bad - I just want my money back - it shouldn't be hard, since nothing was shipped to me.

He said he would lose money because the item was already being made. If I cancelled my order, he would have to strip the paint from the part, and repaint it, and then sell it to someone else, yadda yadda yadda. I smelled BS.

I said that if it was in fact, really that difficult to refund a part that was made yet, I said that in the group buy - any number of people wanted to buy the part in the color it was being ordered in, so it wouldn't matter - he could just send them the part, have them pay, and refund me. Or just have them pay me, and then send directly to them, since nothing was shipped yet.

I couldn't get PayPal to help, because I had placed the deposit more than 60 days before asking for my money back, and PayPal has a period of around 30 days or in which you need to file a claim.

He wouldn't refund and he had a bucket of excuses not to help. So I posted about how I couldn't get my money back. I feel like I wasn't asking for anything unreasonable, and I wasn't flaming him on the forum.

Eventually I get a nasty message saying that here's your money back, and you're causing me all kinds of money loss, and pain, and don't ever come back to me wanting my business. Naturally, I was happy to get my money back, but I it was too bad how there were bad feelings involved. I didn't retort, only just confirmed the money return, and thanked him for returning the money.

Oddly enough - despite how he had to strip the part and repaint and change his records to send it to someone else, about a month and a half later, I received my order. LOL. When I was looking at the part, I was thinking to myself, that this in fact confirms all the bullshit, and that he's just out of sorts with his business.

I honestly considered keeping it for a couple of weeks or so, but after thinking about it, I decided to contact him and tell him that I received my order in error and if he'd like to get it returned to him.

He got mad at me! He's like, "why didn't you return it sooner? I'm gonna send you an invoice. you have to pay for it!"

I'm like, "Uhm you realize I didn't have to say anything to you. You can't make me pay for this - you sent it to me after I canceled my order - it's really your error."

Finally, I got him to agree to taking it back if I sent him pictures that I did not abuse it. :P

It's funny, but I felt I was doing him a favor and he was still pissed about it. In my messages to him, I also explained to him how I'm also a business owner, and the recourse is small, but they pay off is big, just refund for no loss, and don't burn bridges, etc, but he was set in being mad about it.

I guess with age comes patience, and I'm only guessing I was dealing with a younger guy. Anyway, it's all over, and I don't have to deal with it any more.

Luckily, in my photography business, I can choose who I work with now - when I sense a pain in the ass, I immediately refer them to someone else who can deal with butt pains. LOL.