"Not Always Right" Customer Stories?

[Atticus808]

a long time ago I was selling travel products including travel insurance.
lady comes in after for a quote and I give it to her, also telling her that she must purchase insurance before she leaves on her trip. because if you leave and then call for insurance, how do I know you aren't hurt?
she calls me a few days later and wants insurance. she's already on her trip and I told her I can't sell it to her. she starts yelling at me telling me I never explained what I mentioned to her. I ended up getting pissed off and said "you're wasting my time". I believe she told me she's going to talk to my manager and get me fired or something. too bad my last day of work there (went back to school) was before the lady was coming back on her trip. stupid fuck.

[Pkush]

Resurrecting this thread. I want moar of these stories!

[MokSpeed]

I work in banking.
My life consists of stupid customers that are not always right.

[tyrantcf]

I work in a Tire center and I get asked the same dumb questions every single day.

For example, on a daily basis I get at least one serious question regarding Nitrogen inflation (we use only nitrogen inflation).
Usually conversation goes like this:
Customer: "So, from now on, I can't fill up with anything but Nitrogen right? What happens if I get a flat or my tire loses nitrogen?"

Me: "Sir/Ma'am you can just add regular air to your tires if necessary, it will not damage anything in any way."

Customer: "Are you sure? I KNOW this nitrogen stuff is high tech."

Every day it never fails.

Also, not a week goes by that a man doesnt pull up in front of the shop (or attempt to pull into the shop) and ask us if we can install a license plate for him or "How do I put this on?"

I honestly wonder how some people manage to live so long.

[Tcoat]

Originally Posted by tyrantcf

I work in a Tire center and I get asked the same dumb questions every single day.

For example, on a daily basis I get at least one serious question regarding Nitrogen inflation (we use only nitrogen inflation).
Usually conversation goes like this:
Customer: "So, from now on, I can't fill up with anything but Nitrogen right? What happens if I get a flat or my tire loses nitrogen?"

Me: "Sir/Ma'am you can just add regular air to your tires if necessary, it will not damage anything in any way."

Customer: "Are you sure? I KNOW this nitrogen stuff is high tech."

Every day it never fails.

Also, not a week goes by that a man doesnt pull up in front of the shop (or attempt to pull into the shop) and ask us if we can install a license plate for him or "How do I put this on?"

I honestly wonder how some people manage to live so long.

Ever have anybody say "OHHHH that nitrogen is bad since it can blow up! Never heard of the Hindenburg?"


My Lancer had small "nitrogen filled tires" stickers on the windows and I bet I had 4 people say they were flammable! One could not grasp the difference between nitrogen and hydrogen since they both end in "gen".

[themadscientist]

It may be the "gen" that's the problem. Young folks are getting dumber and dumber.

[themadscientist]

Originally Posted by tyrantcf

I honestly wonder how some people manage to live so long.

Helmet laws and outlawing lawn darts, the natural predators of the stupid.

[anewprelusion]

Originally Posted by MokSpeed

I work in banking.
My life consists of stupid customers that are not always right.

i feel yah!

(I work in banking as well) = /

[themadscientist]

I work at a hotel, imagine....

[Tcoat]

Originally Posted by themadscientist

I work at a hotel, imagine....

Some of the most obnoxious people I have ever heard were whiners at hotels!
My hat is off to you for being able to deal with that crap!!!!

[airjonny]

People trying to pay credit cards...with credit cards. I swear we would be doing so well as a country if people were required to do a year of personal finance in high school.

[tyrantcf]

Originally Posted by Tcoat

Ever have anybody say "OHHHH that nitrogen is bad since it can blow up! Never heard of the Hindenburg?"


My Lancer had small "nitrogen filled tires" stickers on the windows and I bet I had 4 people say they were flammable! One could not grasp the difference between nitrogen and hydrogen since they both end in "gen".

YES! Its amazing how long people will argue with you about it too. I have To catch myself sometimes.

I'm told that Walmart tells its customers that only Nitrogen will work with their tires.

[tyrantcf]

Originally Posted by themadscientist

It may be the "gen" that's the problem. Young folks are getting dumber and dumber.

Honestly, most of these people are middle aged.

[themadscientist]

"There's something wrong with the network."

I show them my work laptop with Google humming along and say "the network is running fine, see?"

"There's something wrong with the network. This have never happened before"

I say " I believe you, but life is a series of experiences that have never happened to us before, this is one." Then I whip out my phone and bring up Google again and say "There's a setting out of whack on your computer. Do you want me to troubleshoot it for you?"

"There's something wrong with the network."

I say goodbye as the guy gets on the phone and demands the front desk connect him to another hotel.




"I have bedbugs in my room!"

We take that very seriously and arrive at the room with overshoes, plastic bags and black lights. We scour the room, examine the bed, pull socket covers the whole shooting match. Nothing, not even a stray pube in the sheets. I say "ma'am, there are no bedbugs here."

"We have had bedbugs before and I know this is bedbugs. My husband is covered in bites."

I am a dichotomy of anarchy and logic that I can flip back and forth at will, this is the time for logic. I can't punch this chick in the face. I ask "ma'am, was your child also sleeping in this room?"

She replies "yes."

I move to the next step and ask "was your child bitten?

She replies "no."

Ah-ha! I think and move to the next step asking "were you in the bed with your husband?

She says "yes."

I close the deal asking "were you bitten?"

She says "no" with confidence! My assistant is about to slap her, I know it.

I try to pull her along and wrap it up saying "so nobody in the room was bit, at all, except your husband who is covered in bites head to toe?"

She, again, with the confidence of ignorance says "yes."

She's totally not getting it, but she adds "he wasn't bitten where his boxer shorts were, though."

Interesting, I think. Here I go again, doing that thinking thing I sometimes do. I ask "ma'am, doesn't it seem possible, since nobody but your husband was affected (notice how I ceased using the B word) and he was only showing symptoms on his exposed skin that perhaps he has had some sort of reaction to the detergent we use on our sheets?"

"We have bedbugs."

I put my foot down. "ma'am, you do not have bedbugs. There is zero evidence of it, only your husband is having a problem and I am confident it is an allergic reaction to chemicals in the sheets. I will have a fresh set of sheets brought to your room. Please launder them with your personal detergent which obviously is agreeable to your husband's skin and we can see if that fixes this so he can get a good night's sleep.

She tried to start talking, but I left no pause for her to open her suck and finished, "Someone will come to your room tomorrow to see if the experiment was successful." I directed my people out of the room, wished her a good evening and left.

We never heard a damned thing from her dumb ass the rest of their stay.

Typical days in my world.