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01-15-2019, 11:19 AM | #29 |
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01-15-2019, 11:43 AM | #30 |
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And go get the boxes from the parts department. Only once.
I don't see the problem with the dealer charging a minimal fee for doing the extra work. Sure they are in there anyway but they just lost income from doing the job from scratch so why not make at least a little back? The dealership is a business just like any other so I truly do not get why everybody seems to think they should do free work. Greatly discounted is fair for everybody involved.
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The Following User Says Thank You to Tcoat For This Useful Post: | Dadhawk (01-15-2019) |
01-15-2019, 05:22 PM | #31 |
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I had the recall work done on my 2013 FRS before I received the notice. The repair was done at Parkway Toyota in Englewood Cliffs, NJ. They gave me a loaner 2019 Corrolla for 2 weeks. They put in new spark plugs and only charged for parts, no labor. I have the car now for 1 week - no problems.
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01-15-2019, 11:17 PM | #32 |
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I called the Toyota dealer in Tacoma. Service writer was knowledgeable, even knew the book time for both manual and automatic. Said it would only take 2 days to complete, scheduled for the 28th.
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The Following User Says Thank You to rice_classic For This Useful Post: | humfrz (01-18-2019) |
01-16-2019, 08:52 AM | #33 |
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Called and was quoted $325 to change the plugs and over $400 to change the serpentine belt while the motor is out for the recall work. Same price as if they weren't already removing and reinstalling those parts. They also won't let me bring in my own oil and they use either Mobil1 or Valvoline, whatever happens to be in their system at the time, I really dislike both of those. I have ~1k miles on the Toyota oil in there now and it has been fantastic compared to everything else I've used in the last 100k miles. Looking for a dealer that will be more reasonable.
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The Following User Says Thank You to gravitylover For This Useful Post: | Tcoat (01-16-2019) |
01-16-2019, 09:32 AM | #34 | |
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01-16-2019, 10:45 AM | #35 | |
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If that is book rate for belts and plugs, I am going to quit my day job. |
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01-18-2019, 08:28 PM | #36 |
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Yeah right.
You'd think that since it was the 4th car we've purchased at that dealer they'd want to work with me. Nah, you're right they are that busy and have never really done anything nice when I've had the cars there for service. Oh wait they changed a burned out brake light bulb for $4 last time I had it in. |
The Following User Says Thank You to gravitylover For This Useful Post: | Tcoat (01-18-2019) |
01-18-2019, 08:46 PM | #37 | |
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I am very lucky in that my Toyota sealer will bend over backwards to please me and the Subaru dealer treats my wife like a queen. She has had to go in about 5 times for head unit upgrades and each time she got a free interior cleaning and car wash (a nice modern touch-less system not some teenager with a dirty rag). They even replaced her damaged side skirt at no charge and with no questions asked. I have no doubt that either dealer would happily deal with a recall and any extras I asked for with zero issues. They will get repeat business and know it!
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The Following User Says Thank You to Tcoat For This Useful Post: | gravitylover (01-18-2019) |
01-18-2019, 11:19 PM | #38 | |
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TIA humfrz |
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01-19-2019, 07:53 AM | #39 |
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Got my recall notice. I've scheduled my repair at Round Rock Toyota. I'm in San Antonio and it's worth the 1-1/2 hour drive. Scott and his team know this car and I wouldn't trust anyone else in the area. They are also giving me a loaner for the two days.
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01-22-2019, 03:21 PM | #40 | |
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I posted this in the other thread:
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Anyway, this was at Koons Toyota in Arlington, VA and I would recommend going elsewhere. |
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01-22-2019, 03:26 PM | #41 | |
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01-22-2019, 06:05 PM | #42 | |
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If the recall pays 12 hours (I believe that's what I've seen?), they get paid 12 hours to do the job. If it takes the tech 20 hours, they get paid 12 hours. If it takes 20 hours, he only gets paid 12. Sometimes you lose on flat rate, this is probably one of those times. They are trying to make a few extra hours back on work they're already doing. Look at the pictures in other threads, engine out, clutch on the ground. It takes exactly the same time to install new parts or old ones. Throwout bearing? I guess 0.5 is fair, that's a scam though. Plugs? Maybe 0.5 labor. Maybe. Alignment should be covered if they touched it. Looks like the engine comes out the top though, shouldn't be any suspension work involved. Again, trying to get a few hours back that they're losing. Especially in the beginning, they're going to lose on this one. Anything they can charge you for to break even they will. It's a recall, it will cost you $0. If you want extra stuff, that's on you. Just looking at labor dollars... Let's say the tech who would be doing to job normally turns 12 hours a day. $150ish an hour customer pay, $110 an hour warranty? At a 50/50 split cash pay and warranty he's bringing in $1560 a day in labor. If the recall takes an honest 2 days of work and only pays 12 hours he will bring in $1320 for those 2 days. The shop is losing $1800 just in labor for the 2 days that tech is doing the recall. Also the parts sales being lost. The parts for the recall probably don't add up to a lot, maybe $200-300? All those jobs that didn;t get done would have also had parts to go with them. So what do you do? Throw an involved job at the inexperienced hourly guys and hope for the best? That rarely turns out well. I've never upsold work and tried to tie in to a recall. We've also never had a recall of this size (hour wise). Sure they "should" cut you a break on labor, after all the clutch is on the ground and the throwout bearing is sitting right there, but that isn't part of the recall. There's no obligation for them to cut the labor or do any extra work at all. Last edited by maslin; 01-22-2019 at 06:55 PM. |
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