The Case of The Broken RS 1.0

[Tcoat]

Originally Posted by Defuser

Ask for the TRD wheels...still don't get why they didn't put them on the RS's to begin with.

$$$$$$$$$$$$$$$$$$$$

[BatStig]

News team! Assemble!

[Scubaru]

Originally Posted by sgh

RS 1.0 isn't rare enough yet to be tough to find.

Honesty is worth more to me than a $1,000 gas card.

There's only 1500 being built. Our dealership sells a lot of new Toyota/Scion's every month, and we're only getting two. Already sold one! You can find one, but it might not be local. They will be tough to find before you know it.

However, I do 100% agree that honesty is worth more than any dollar amount.

I'd rather lose a sale and have the customers trust than sell a car by lying to the customer.

[Tcoat]

Originally Posted by Scubaru

There's only 1500 being built. Our dealership sells a lot of new Toyota/Scion's every month, and we're only getting two. Already sold one! You can find one, but it might not be local. They will be tough to find before you know it.

However, I do 100% agree that honesty is worth more than any dollar amount.

I'd rather lose a sale and have the customers trust than sell a car by lying to the customer.

At that is how a salesperson should be!
In the OP's case he may not have many options to go elsewhere for a RS.1 as he is in Honolulu and those dealerships that had them may already have sold.

[Burrcold]

Sue them? News reports? Haha good luck with that. Just take the effing car and be done with it.

[dnieves]

Take the $1,000 gas card and consider that 1k off the top of the grand total. Cars frequently are damaged in transit or on the lot. For example, in North Carolina unless the damage exceeds 5% of the car's MSRP the dealer does not have to tell you (unless you ask) -fair or not that's the rule. Dealers also don't have to tell you about glass, tires, or bumper damage as long as they're replaced with original or comparable parts. What's the point of making a big deal about something that's made of plastic that can be swapped out like nothing ever happened (and is probably the first thing that's going to get damaged)? They should have been more forthcoming but it's a dealership -there's a ton of mistrust the second you step into one. On the plus side, a $1,000 gas card is pretty fair for something they should be able to easily unload in case you want to walk away from the table.

[Scubaru]

Originally Posted by Tcoat

At that is how a salesperson should be!
In the OP's case he may not have many options to go elsewhere for a RS.1 as he is in Honolulu and those dealerships that had them may already have sold.

Err, must have missed that. That sucks! I'd hate to have the next car I could buy a few thousand miles away just because my hometown dealer is full of crooks!

OP, I hate you're resorted to such limited options. :/ Hopefully, (if you have your vehicle serviced there), the service department is much more reputable than the sales floor!

[Scubaru]

Originally Posted by dnieves

1. Cars frequently are damaged in transit or on the lot.
2. the dealer does not have to tell you (unless you ask) -fair or not that's the rule.
3. What's the point of making a big deal about something that's made of plastic that can be swapped out like nothing ever happened (and is probably the first thing that's going to get damaged)?
4. but it's a dealership -there's a ton of mistrust the second you step into one.
5. a $1,000 gas card is pretty fair for something they should be able to easily unload in case you want to walk away from the table.

1. Very true.

2. That depends on the situation. I always tell my customer to check over the vehicle and make sure everything is to their liking before they drive off the lot. If they say everything is okay but later return wanting a small scratch fixed, that's out of our hands as you make sure it was their responsibility to double check the vehicle upon delivery. So as far as saying fair or not, I agree with that viewpoint.

However, if we have a major fix on our hands with something like re-painting a bumper, we always write "previous paintwork" and stick it inside the vehicle letting the customer know work was done on the vehicle, or if there is more significant damage that we haven't fixed, we will always make the customer aware by blatantly posting it inside the vehicle and explaining why the vehicle was vastly reduced. Sure, you don't have to, but why lose a potential long term customer over something as simple as being upfront and explaining the situation?

3. If it's a brand new vehicle, I'd be pissed to know that something had been replaced/fixed and I wasn't aware. You must be that rare 1% exception that wouldn't care about that.

4. It's dealerships like this one that give all the other ones a bad name! It's the same principle as some people believing "all cops are dirty, power hungry assholes". You will see people post everywhere about how they got screwed at the dealership, but rarely ever read "I had such a great experience at my dealership!" In today's society, it only takes one bad apple to screw it up for the rest of the business. Unfortunate, but true.

5. A 1k gas card is an excellent offer, but it still (for me) wouldn't change the fact that they had the vehicle there for months before they made the OP aware of the situation. Due to the location I would take the offer and forget about it, but it would take me years (hopefully they have some new staff members that are much more trustworthy by then) before I would consider purchasing from them again.

[civdaddy]

Taking a bumper off another car will give you a car with not all matching vin tags. (If the frs has a vin tag on the bumper??)

If you go that route make sure they get a new vin sticker and swap it properly.

[Kakawate]

Fuck gas get a custom wrap and take no less

[Tcoat]

Originally Posted by civdaddy

Taking a bumper off another car will give you a car with not all matching vin tags. (If the frs has a vin tag on the bumper??)

If you go that route make sure they get a new vin sticker and swap it properly.

The bumper cover will not be VINed. The actual "bumper" is that big ugly piece of steel under the cover and as part of the structure will not be VINed separately either.
The only parts that have a VIN are whole separate modules such as engines, suspension (whole unit not individual parts), trannys, etc.

[FirestormFRS]

Originally Posted by JiroZero713

So Gents I am in a dilema.

I have found out that the Scion Dealership had been lying to be for 2 months about my car.


My car was damaged in transit and they neglected to tell me this and just held unto my car until a replacement RS 1.0 Bumper came in.

What they didn't realize was the back order for those parts already and when it never came they had to eventually tell me of their lie and they offered me 1000 dollars Gas Card and still full price of the Vehicle.



Now initially I thought I was going to accept this but....this means that this policy is in use by this dealership and they have lied to several customers before.


I think I should be getting News Teams involved here now and potentially hire my own lawyer. I shouldn't have to pay full price for a damaged vehicle no matter that they are replacing the parts completely. It's still an insurance claim on a previously New vehicle.



So legal advice here guys...should I pull my money from them and just buy that Limited BRZ?



Or should I just take the 1000 dollar gas card,


Or should I go to News Teams and hire myself a lawyer and potentially sue them. They did lie to me and I even got the pictures from the Manager of the store who said he didn't know about it til a week ago and that his hire-ups were telling him not to tell me.




Thoughts?


Pics following

The lawyer would cost you a lot more than any gain you could get. You're being a bit silly and litigious over nothing. Everyone lies in todays world get used to it.

Summation. Don't be a litigious dolt. Take the brand new car with the $1000 gas card and be happy.

[Frs x3]

While hiring a lawyer may give you what you're looking to get out of this mess then it's going to cost you a lot of money unless you have insurance that helps with legal services. In a fair world of right and wrong a loaded gas card does not justify their task.

If it were me I'd threaten with going to the media and go as high up in facilitating staff as possible to pursue the most lucrative redemption for the wrong doing. I know that sounds malicious and a to many it would be a waste of time but the big picture is that they lied and are offering shut up money so you can leave with a vehicle that is not one hundred percent new.

Just my opinion, don't waste money that you shouldn't have to waste.

[dnieves]

[quote=Scubaru;2036674]




1. Very true.
-

2. That depends on the situation. I always tell my customer to check over the vehicle and make sure everything is to their liking before they drive off the lot. If they say everything is okay but later return wanting a small scratch fixed, that's out of our hands as you make sure it was their responsibility to double check the vehicle upon delivery. So as far as saying fair or not, I agree with that viewpoint.
-


However, if we have a major fix on our hands with something like re-painting a bumper, we always write "previous paintwork" and stick it inside the vehicle letting the customer know work was done on the vehicle, or if there is more significant damage that we haven't fixed, we will always make the customer aware by blatantly posting it inside the vehicle and explaining why the vehicle was vastly reduced. Sure, you don't have to, but why lose a potential long term customer over something as simple as being upfront and explaining the situation?
-That's the law and unfortunately some laws are skewed in favor of the business. Kudos to the dealership that has the moral fortitude to be forthcoming with their customers that's great customer service with foresight -I'd patronize a place like that (actually my old Honda dealership was like that).


3. If it's a brand new vehicle, I'd be pissed to know that something had been replaced/fixed and I wasn't aware. You must be that rare 1% exception that wouldn't care about that.
-take my word for it, with the way I obsess over my cars I'm not a 1% person. But I feel in the grand scheme of things swapping out a yellow plastic bumper on a virgin car with a yellow plastic bumper off another virgin car with $1k thrown on top it could be a lot worse (though they should have kept OP in the loop from the get go instead of keeping him in the dark). If windshield, paint and/or bodywork were involved then the issue is closed and I'd go elsewhere.


4. It's dealerships like this one that give all the other ones a bad name! It's the same principle as some people believing "all cops are dirty, power hungry assholes". You will see people post everywhere about how they got screwed at the dealership, but rarely ever read "I had such a great experience at my dealership!" In today's society, it only takes one bad apple to screw it up for the rest of the business. Unfortunate, but true.
-it's true one bad apple spoils the bunch but I've called managers and posted online when their staff provided excellent service (I don't trust the opinions of malcontents). This is done in an effort to recognize a job well done and mitigate online negativity by customers that think every little thing entitles them to some form of compensation. I have a favorite dealership that I would go back to in heartbeat.... unfortunately Honda's lineup is lackluster. But I would steer potential customers from my Scion dealership due to their unethical sales practices (and the tons of reviews supporting this) but their service center is great and I wholeheartedly recommend them to everybody. Case in point if there was a car I wanted and this dealership had it despite OP's gripe with them I would consider them because the issue isn't that bad compared to the other shady dealerships forums members have posted about (I would bring up OP's situation and tell them I want to avoid that).

5. A 1k gas card is an excellent offer, but it still (for me) wouldn't change the fact that they had the vehicle there for months before they made the OP aware of the situation. Due to the location I would take the offer and forget about it, but it would take me years (hopefully they have some new staff members that are much more trustworthy by then) before I would consider purchasing from them again.
-I agree, let your dollars dictate a business' success. The day you find a dealership that you can 100% trust is everybody's dream.... good luck. Since working at a dealership is such a transient career path does waiting for the staff to turn over make sense? Assuming the bad apples are replaced by other bad apples that jut want to make a quick buck.......... Maybe the key is to wait until ownership/management changes?