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| Issues | Warranty | Recalls / TSB Problems, issues, recalls, TSBs |
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#15 | |
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To be honest, a smart dealer doesn't sell cars. They sell a service and an experience, so in the long run their marketing efforts are geared towards grooming new customers and not so much retaining old ones. If some dealer does this to me, I do two things: 1) send a written complaint to Subaru, and 2) take my business elsewhere. Enough of the first, and the manufacturer will step in to resolve it as it is a hit on the manufacturer's reputation. And if you were completely wronged and the dealer still refuses? Feel free to document it and let the local news station know. They love a good investigative story. -alex P.S. This is assuming you have a valid warranty claim to begin with. |
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#16 |
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I have been down this road with 3 cars. Even those un-modified.
It's good to know the laws that protect you. However the legal system costs money and time. The key thing is time. I am with you, use the law to your advantage. But it will rarely be a cake walk.
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| The Following User Says Thank You to Dezoris For This Useful Post: | bedabi (08-24-2013) |
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#17 | |
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#18 |
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Like I said I have already been through the legal route, it cost me more than the repair bills.
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| The Following User Says Thank You to Dezoris For This Useful Post: | bedabi (08-24-2013) |
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#19 |
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I've been wanting to get an aftermarket exhaust installed but I am afraid that the dealer might be sketchy and void my warranty.
I talked to many dealers and they all have different answers. The common answer I get is that as long as the exhaust does not cause any problems. So can anyone help out? I want my damn exhaust already..
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#20 | |
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#21 | |
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The dealership and OEM know this.. I had my warranty voided in the past.. was easier to just get rid of the car than to fight it and deal with the BS. I also had a great dealership who was mod friendly and reasonable to deal with. keeping the mod bug at bay for awhile me thinks... trying to anyway.. i have a lifetime warranty on the car via the dealership.. every new Toyota and Scion get it.. then that evil innovate blower came to market.. |
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#22 | |
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As for the rest of this thread.. Well.. Let me tell you, it does not always come down to a dealership. The dealer is just getting reimbursed by corporate (Subaru/Toyota/Nissan, etc) for the warranty work. So if you get denied, it could be the dealer, or it could be SOA/TOA who, after reviewing your case, denies your warranty. You can dangle Moss Magnuson all you want, but they have armies of skilled lawyers who deal with legal threats all day long. So you better be prepared to front some money, get a really good lawyer, and go to court. Some of this is definitely commonsense. If you get an aftermarket exhaust and you have condensation in your tailights, I cannot imagine a dealer denying warranty work. If you slap in a turbo, new radiator, modified ECU, etc and then start throwing CEL's and tell the dealer/corporate it is on them to prove your mods caused the issue? Good luck with that. And some of this is your relationship with the dealer and how you communicate. If you come across as an egotistical prick, many dealers will show you the door. I typically only do light mods to my cars (exhaust, maybe some suspension work, etc) and have never had an issue with any car I have bought from Nissan to Mazda to VW, to Hyundai. |
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#23 |
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Basically, if you add an intake and the steering race goes out, they cannot void the warranty.
Burden of proof is often on the consumer though. Best bet is to find a dealer who is mod friendly when taking it in for warranty work. |
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#24 | |
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| The Following User Says Thank You to rapidcars For This Useful Post: | Kelbyat07 (07-27-2013) |
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#25 |
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Back in my minitruck days, I had a Ford Ranger, lowered, different tires/wheels, exhaust, interior, paint, etc. Including the engine, which was internally stock, we had pulled out, painted the block to match, polished oem aluminum bits, made new aluminum bits, rewired it, so the harnesses were hidden...it was obvious when you popped the hood that it didn't leave detroit that way. Truck came with a 60,000mi warranty (this was a 1988) and at 59,100miles a piston decided to liberate everything below the bottom ring, sending pieces thru the cylinder wall. I had it towed back to the dealer, and they replaced the block, cylinder head, and piston, all under warranty. They even called me when the engine was reassembled, so I could take it to have painted again.
Now that is a mod friendly dealership. I hate hearing these stories about service managers claiming voided warranty due to unrelated stuff. |
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#26 | |
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I recently had to get my gas tank check out because someone rear ended me. The dealer said if I had installed a different exhaust it would probably void the warranty of getting it check out for free..
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#27 | |
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#28 |
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Just curious, what kind do you have?
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