06-18-2013, 10:26 PM | #15 | ||||||||
NASA SpecE30 Racer
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Just want to sum it up real quick. RavSpec's position went like this:
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06-18-2013, 10:40 PM | #16 |
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Yeah sorry unfortunately our customer service on the free hub rings didn't meet your standard.
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06-18-2013, 10:51 PM | #17 | |
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Where it turned from good to bad, was when communication was lost while customer kept trying, unsuccessfully, to get a hold of you. As a customer I would have been pissed at the situation too. I actually had a bittersweet experience with another vendor on the site and it also had to do with delays on a promised part. That vendor did good on their part to make me the customer feel good, and fully admitted their mistake. I think the review explains accurately all events, and OP never demanded free parts. I think you would do best admitting your mistake instead of going on the defense against OP. Just my opinion....
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06-18-2013, 11:06 PM | #18 |
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I agreed, therefore due to the lack of delivery time from my supplier, I immediately inform OP and advice him where else he can buy them.
Better that way since I can't get a firm delivery date for OP. |
06-18-2013, 11:13 PM | #19 |
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5-15-13 to 6-18-13 is not "immediately"..... THAT is the whole point of the review....
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06-19-2013, 07:54 AM | #20 |
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I think all was going to be good & the thread was winding down--then post # 7 was made...
Timing can be everything...
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06-20-2013, 11:44 AM | #21 |
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Yes sir, your explanation is perfect.
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06-20-2013, 12:17 PM | #22 |
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I inquired with RavSpec about some wheels and it took them (or just him?) a few days to respond. In those few days, I ordered wheels elsewhere lol. A few days isn't much but it's enough to lose business.
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06-20-2013, 12:49 PM | #23 |
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The Following 3 Users Say Thank You to OrbitalEllipses For This Useful Post: |
06-20-2013, 01:04 PM | #24 |
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LOL big time at the TM symbol.
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06-22-2013, 11:19 AM | #25 | |
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Quote:
Also if you include this with every order its not free and you messed up by not including them plain and simple. |
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06-22-2013, 08:37 PM | #26 |
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Not trust, no business! There are just too many trustworthy competitors.
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09-13-2013, 12:03 PM | #27 |
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11-16-2014, 11:42 PM | #28 |
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Bought a set of tail lights from their website that listed in stock. Emailed them a week later for an update and Mark responded "should be going out to you this Wednesday”. Over the course of 4 weeks I requested updates then cancel and refund. They never responded or gave me a refund. Hopefully I can getting my money back via credit card.
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Tags |
advan, ravspec, review |
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