Engine Failure (#4 Rod Bearing + Short Block)

[Tcoat]

Originally Posted by Rampage

Still Toyota and Subaru should not be denying claims unless they can prove abuse or neglect.

Just playing Devil's Advocate here and I know I am sticking my neck out but...


Who says that the dealers denying some claims can't prove abuse or neglect in these cases?
We are seeing only one side of the story and people have been to stretch the truth on the internet before (shocking I know). Don't have to dig to far in here to find whole threads titled "My engine blew up after only 300 passes at the drag strip should I take off my 400hp turbo and full exhaust and flash back to the stock tune from the one my buddy made on his PlayStation before I take it in for warranty work?".


I am not saying that all denials are based on this sort of thing but we just don't know that everybody is being fully up front about what really happened.

[Tank]

Originally Posted by Tcoat

I am not saying that all denials are based on this sort of thing but we just don't know that everybody is being fully up front about what really happened.

I have receipts for the two services during my ownership (ownership <1yr). But I cannot speculate on how it was treated before I bought it. It worked great right up until it broke.

[BRZnut]

Originally Posted by Tank

I have receipts for the two services during my ownership (ownership <1yr). But I cannot speculate on how it was treated before I bought it. It worked great right up until it broke.

Is the dealer still refusing to do your engine repair under warrantee?

[Tank]

Originally Posted by BRZnut

Is the dealer still refusing to do your engine repair under warrantee?

It is ongoing, and there is still hope. I'll be taking copies of my records to them next week. It sounds like it's not the dealership that is makes the final decision. This dealership has been very helpful and has put me in a loaner car even though it is not certain what will happen. It was initially refused for the lack of service records, however they've arranged for a representative to come look at the situation in person.

At this point all I know is that there is a lapse in the service history. I have records from my ownership, but not before. There are only 2 service records the dealership can see from before I bought it. The dealership I purchased it from received the car at 26k miles. I purchased it at 28k miles. My service records are at 32k miles and 38k miles. Engine started making noise at 42k. A representative is coming to check every thing out some time next week. Until then, I can only be hopeful.

[Tcoat]

Originally Posted by Tank

I have receipts for the two services during my ownership (ownership <1yr). But I cannot speculate on how it was treated before I bought it. It worked great right up until it broke.

Ya, your case truly sucks since you are being penalized for something that happened before you owned it.

[BRZnut]

Originally Posted by Tank

It is ongoing, and there is still hope. I'll be taking copies of my records to them next week. It sounds like it's not the dealership that is makes the final decision. This dealership has been very helpful and has put me in a loaner car even though it is not certain what will happen. It was initially refused for the lack of service records, however they've arranged for a representative to come look at the situation in person.

At this point all I know is that there is a lapse in the service history. I have records from my ownership, but not before. There are only 2 service records the dealership can see from before I bought it. The dealership I purchased it from received the car at 26k miles. I purchased it at 28k miles. My service records are at 32k miles and 38k miles. Engine started making noise at 42k. A representative is coming to check every thing out some time next week. Until then, I can only be hopeful.

Unless they told you that you did not have a warrantee when you bought it, don't see how they can deny you. Good luck and keep us updated

[Annahra]

This is one of the reasons I'm so skeptical of CPO now. Dealership replaced the short block in my first BRZ and sold it as CPO.

[Wilso]

This makes me scared that I did oil change number 2 on my own. Kept a record of it.. but seeing all these engine fail horror stories.. I'm kinda scurred

[pantdino]

Originally Posted by BRZnut

Did you buy it from the dealer?? Did they tell you at the time of the sale that your warrantee is void since there was a "lapse in service" before you bought the car??? If not, how in the hell can they pull that crap now??? Unbelievable how Subaru/Toyota are NOT standing behind the twins!

Tank, did you answer this question?


Did you buy it from a dealer?
Was it a CPO car?
Either way I think the manufacturer cannot now deny your claim because they should have warned you the warranty was void because of that lapse.


How do they know there was a lapse in service history?
If the oil were changed by a non-dealership, would the shop have been able to reset the computer? Probably not. Certainly not if the owner changed it.


Actually come to think of it my car is like yours-- I bought it as a CPO from a dealer but there was a lapse in the service history in the dealer's records.

[pantdino]

Originally Posted by Tank

It is ongoing, and there is still hope. I'll be taking copies of my records to them next week. It sounds like it's not the dealership that is makes the final decision. This dealership has been very helpful and has put me in a loaner car even though it is not certain what will happen. It was initially refused for the lack of service records, however they've arranged for a representative to come look at the situation in person.

At this point all I know is that there is a lapse in the service history. I have records from my ownership, but not before. There are only 2 service records the dealership can see from before I bought it. The dealership I purchased it from received the car at 26k miles. I purchased it at 28k miles. My service records are at 32k miles and 38k miles. Engine started making noise at 42k. A representative is coming to check every thing out some time next week. Until then, I can only be hopeful.

Who did you buy the car from?
If you can find out who the previous owner was you can contact them to see if they have service records. Even if they can only sign a sworn document under penalty of perjury that the maintenance was done you should be able to go to Small Claims Court with that.

[Tank]

Originally Posted by pantdino

Tank, did you answer this question?


Did you buy it from a dealer?
Was it a CPO car?
Either way I think the manufacturer cannot now deny your claim because they should have warned you the warranty was void because of that lapse.


How do they know there was a lapse in service history?
If the oil were changed by a non-dealership, would the shop have been able to reset the computer? Probably not. Certainly not if the owner changed it.


Actually come to think of it my car is like yours-- I bought it as a CPO from a dealer but there was a lapse in the service history in the dealer's records.

Without disclosing specific names, I did buy it from a dealership, albeit not Toyota/Scion.

I was told it was still under warranty, though I did decline to purchase their extended warranty.

[Tank]

I submitted the service records from the time that I had the car (the service intervals I posted before), which got them to move... They want to dis-assemble the engine to decide whether to cover it. If they decide to not cover it then I'll be responsible for the costs of dis-assembly.

Toyota/Scion as a manufacturer is really leaving a bad impression on me.

[pantdino]

Originally Posted by Tank

I submitted the service records from the time that I had the car (the service intervals I posted before), which got them to move... They want to dis-assemble the engine to decide whether to cover it. If they decide to not cover it then I'll be responsible for the costs of dis-assembly.

Toyota/Scion as a manufacturer is really leaving a bad impression on me.

If it wasn't a Toy / Sci dealership then presumably they would not have had access to the past service history in the computer.


So your next step is to get the name of the previous owner and do as I said above. If the dealership won't help you your state Motor Vehicles Department might be able to.


Telling the dealership that sold you the car you'll be forced to sue them if they don't give you the name might motivate them. (The logic would be they didn't tell you the warranty was not valid for the car and so defrauded you.)

[BRZnut]

There was someone else who bought a twin second hand from a non-Subaru/Toyota dealership. The engine died, Subaru or Toyota wouldn't cover the repairs but the dealer he bought it from did.


So if Toyota denies the claim, maybe the dealer you bought it from will pick up the cost?