05-02-2022, 12:12 PM | #15 | |
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...since then they could simply shift the issue one link further down the chain, and probably even fend off the customer until they receive a replacement or refund from the maker (or even just drop-shipper) of the wing, holding themselves completely harmless. I'm aware that this community is mostly US-based, so I am not too sure about the applicable laws there, i.e. if that 30-days-warranty holds any water, but regardless of jurisdiction, this treatment of a customer (longstanding or not), is just bad form and I personally am deterred from ever buying anything at that place. |
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05-02-2022, 12:34 PM | #16 | |
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Customer service that depends on which customer is being served or the specific customer service representative you happen to encounter is not something that needs to be encouraged. |
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05-02-2022, 12:51 PM | #17 | |
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I appreciate your input, though. And your desire to pin down why it won't fit. I believe that it is combination of the physical flaws on the underside, as well as the general shape of the wing (warping) that is making it this way. I am not asking for preferential treatment, I am asking them to consider that this was coming from a long standing customer who has spent thousands there. I worked in sales for two decades, and I 100% would provide bigger discounts to regular customers, or allow people I knew to return things outside the window, heck I even went above about beyond and spoke to them with respect! Imagine that? Its called good customer service. Difference in opinions here, regardless of the result, which is clearly that I paid $$$ for a product that is now essentially a paperweight to me without modifying it possibly fit, nobody that speaks that way to anyone deserves my business. If someone else had posted this, I would be saying the same thing. EDIT: Just to be clear here, this is not a "pity post", and I am not upset and making this thread because I think he should have just given me what I wanted; I am making it because I am in shock that that is how the owner of a business chooses to speak to customers.
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05-02-2022, 12:52 PM | #18 |
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Had I known of the issue, I would have. And as of right now, I have yet to install a flux capacitor in the FRS.
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The Following User Says Thank You to knapper For This Useful Post: | Wally86 (05-02-2022) |
05-02-2022, 12:57 PM | #19 | |
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Had he delivered his side in a professional manner, I would have never made the post. And being that this came from the owner, it speaks volumes about why there have been so many others with poor experiences. I guess I was just lucky up to this point.
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The Following User Says Thank You to knapper For This Useful Post: | Wally86 (05-02-2022) |
05-02-2022, 01:05 PM | #20 | |
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As a constructive suggestion, I wonder if the wing will confirm to the trunk better once fully installed (i.e. not just a test fit). Is it supposed to be adhered with double sided foam pads or are there actual fasteners used? |
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05-02-2022, 01:11 PM | #21 | |
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Had a couple goood 25+cm snow dumps this year and being the nation's capital they salt the hell out of the roads. I'm about done with driving mine though the winter. Mostly just because of wear and tear winter adds. |
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05-02-2022, 01:12 PM | #22 |
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As wrong as it is, you kind of don't have a leg to stand on being so far out of the return window. There responses are pretty shitty though and I wouldn't buy from them solely based on that. I have taken care of a lot of things for my customers out of the return/warranty window but you are 5X past.
This is also why I always pull parts out of the package and inspect them when I receive them.
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05-02-2022, 01:29 PM | #23 |
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To be fair, they can't control the weather anymore then the OP can.
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The Following User Says Thank You to NoHaveMSG For This Useful Post: | Wally86 (05-02-2022) |
05-02-2022, 01:43 PM | #24 |
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Return window is definitely long, but I understand that wasn't why you made the post.
Stinks to hear since I recently had a good email chain with Simon when my exhaust order went into limbo after they changed distributors. And again when I ordered a front pipe which they discontinued. |
05-02-2022, 01:43 PM | #25 | |
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The point of my post was to show how the owner chooses to speak to customers. End of story.
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05-02-2022, 01:46 PM | #26 | |
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05-02-2022, 01:47 PM | #27 | |
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Being that I am keeping it no matter, I may try to sand it down a bit in the high spots and wait until a really hot day to see if that helps.
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The Following User Says Thank You to knapper For This Useful Post: | Ohio Enthusiast (05-02-2022) |
05-02-2022, 01:47 PM | #28 |
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Yes, sorry, I only saw your second one there.
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