|
BRZ First-Gen (2012+) -- General Topics All discussions about the first-gen Subaru BRZ coupe |
|
Thread Tools | Search this Thread |
07-24-2015, 01:38 PM | #43 |
Add lightness!
Join Date: Apr 2012
Drives: 17' WRX
Location: Boston
Posts: 1,253
Thanks: 380
Thanked 888 Times in 411 Posts
Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
|
I read the whole OP. Sounds like a crappy situation. Some dealerships are better than others but as a whole, Subaru dealerships are about average. The structure of how service departments get paid is the problem. Service advisers and writers often have no idea whats going on with the car. Their job is to bill you or subaru as much as possible. The mechanics just do what their told. The service department is usually the #1 money maker at dealerships followed by financing.
I once had a service writer at a tractor dealer tell me to fix my idle issues on my tractor (2 years old with less than 200 hours) they would need to rebuild the motor for ~$1000. I got a second opinion from an old retired tractor mechanic and in 30 minutes he fixed the issue for a twelve pack and a bottle of seafoam. Runs like a top for the last year. I hate service writers almost as much as I hate car salesmen. They are useless. Corporate customer service in situations like these have a no-win job most of the time since they have to deal with irrationally irate customers and dealerships trying to grab every cent from corporate they can. I would've given corporate a little more time though. They need to do an internal audit to see wtf is going on. Dealerships and corporate are not really on the same team. Not saying corporate are the good guys either but they are at least very dogmatic and through where as dealerships run the gamut. |
The Following 3 Users Say Thank You to industrial For This Useful Post: |
07-24-2015, 03:29 PM | #44 | |
Sarcastic Bastard
Join Date: Apr 2013
Drives: '13 DGM BRZ, '13 Mini, 1999 Blazer
Location: Amish Land, PA
Posts: 586
Thanks: 341
Thanked 336 Times in 182 Posts
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
|
Quote:
|
|
The Following User Says Thank You to ntron1 For This Useful Post: | Chupacabra (07-24-2015) |
07-24-2015, 05:14 PM | #45 | |
-
Join Date: Nov 2012
Drives: '13 FRS - STX
Location: SF Bay Area
Posts: 10,376
Thanks: 13,768
Thanked 9,495 Times in 5,008 Posts
Mentioned: 94 Post(s)
Tagged: 3 Thread(s)
|
Quote:
No dealership or manufacturer should refuse to fix their own mistakes, that is an abomination and that should be the focal point of this thread, OP has a lingering issue that Subaru has caused and is unwilling or incapable of fixing. |
|
07-24-2015, 07:23 PM | #46 |
Senior Member
Join Date: Jun 2015
Drives: BRZ. R34 GT-T
Location: Calgary
Posts: 762
Thanks: 737
Thanked 613 Times in 302 Posts
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
|
Ooo things are heating up in this thread.
I'll stay tuned. |
The Following User Says Thank You to olsonpg For This Useful Post: | Premium 615 (08-10-2015) |
07-24-2015, 07:31 PM | #47 | |
Join Date: Jul 2012
Drives: 2013 BRZ, 2020 KTM Super Duke 1290R
Location: Denver
Posts: 1,788
Thanks: 714
Thanked 1,141 Times in 624 Posts
Mentioned: 49 Post(s)
Tagged: 1 Thread(s)
|
Quote:
The complete lack of follow through and accountability of new problems being introduced is where the ball was repeatedly dropped and things just got worse and worse. Pat, I agree that you should continue to follow through with Mr Black as someone mentioned, if he is indeed a genuinely good guy who wants to help, then he may be a more useful resource than he's led on thus far. |
|
The Following User Says Thank You to wheelhaus For This Useful Post: | strat61caster (07-25-2015) |
07-24-2015, 07:51 PM | #48 |
Hisnamewasrobertpaulson
Join Date: Sep 2014
Drives: 2017 Golf R
Location: Everywhere and Nowhere
Posts: 1,137
Thanks: 1,294
Thanked 827 Times in 473 Posts
Mentioned: 15 Post(s)
Tagged: 4 Thread(s)
|
you know i can't help but wonder if that special order is a new transmission bushing (maybe the old one is torn) or something else that wasn't installed that needs to be that's causing the OP issue.
i'm sure the OP is also calm but repeately asking to have the mechanic call him before working on the car is going to annoy the hell out of the service writer. Unless you are a returning customer and have a good rappor with their the service writer or the mechanic this request is just going to have a mark added to your account as a "difficult customer" anyway, OP i would suggest you keep working with SOA to get this issue resolved or work with the Mr Black mentioned above. I remember reading Doomsday's ordeal back in the day and it sucked, Mr Black was the silver lining.
__________________
This is your life and it's ending one minute at a time.
|
The Following User Says Thank You to RobertPaulson For This Useful Post: | stugray (07-25-2015) |
07-24-2015, 09:25 PM | #49 | |
Senior Member
Join Date: Oct 2013
Drives: 2015 Series.Blue
Location: Fort Worth, TX
Posts: 1,781
Thanks: 88
Thanked 781 Times in 481 Posts
Mentioned: 16 Post(s)
Tagged: 0 Thread(s)
|
Quote:
Yet, they didn't deny the work and he's still having issues because something is still wrong. You also apparently have no idea what those springs do, or that it's essentially impossible to screw it up... |
|
07-24-2015, 11:22 PM | #50 | |
Banned
Join Date: Sep 2013
Drives: 2013 GBS BRZ Limited
Location: Colorado
Posts: 1,925
Thanks: 627
Thanked 1,445 Times in 711 Posts
Mentioned: 41 Post(s)
Tagged: 0 Thread(s)
|
Quote:
1 - The OP showed up with aftermarket parts on a transmission that was exhibiting "anomalous behavior" and wanted them to look into it. (strike one) 2 - The OP admitted to using the car on the track as a a driving instructor (Not just a "one time HPDE") (strike two). The dealer would be justified using additional scrutiny and possibly denying warranty work for either of those two strikes, but they chose to replace the tranny anyway. THAT is why I said he was lucky to get a new trans at all. And I agree - Once they agreed to do the work, they should stick to it and do it properly. The OP clearly has not read any of the numerous threads on these forums about the potential of denial of warranty work or he would not have done either of those two things. However he chose to do both of them: show up with aftermarket parts on the thing that is broken, AND open his mouth and mention that the car had been on the track, possibly frequently Not terribly bright in my book - sorry I have no sympathy |
|
The Following 2 Users Say Thank You to stugray For This Useful Post: | soulreapersteve (07-25-2015), Tcoat (07-25-2015) |
07-25-2015, 12:35 AM | #51 |
Senior Member
Join Date: Aug 2013
Drives: BRZ
Location: Denver, CO
Posts: 845
Thanks: 677
Thanked 396 Times in 264 Posts
Mentioned: 8 Post(s)
Tagged: 0 Thread(s)
|
I have personally dealt with this dealership before. It was actually where I bought my BRZ. Had a great sales and finance experience at first. Even had OK experiences with the first couple free oil changes (I say OK because I don't like anyone working on my car). I had a little bit of difficulty getting a hold of people in finance when I was try to get my GAP refund after paying off my loan. I also left voicemails for the GM, but unlike you Pat, I never heard back from him... EVER. Which was a bit frustrating. All said and done, I ended up getting my refund and everything was peaceful.
What strikes me strange about your entire synopsis, is that the GM told you to "never return to his dealership again...". After working in dealerships for 7 years I find that GM's will do almost ANYTHING to keep good customers. I'm sorry that they caused more issues, but it sounds to me like you could have handled things a bit differently and ended up having an OK experience with getting things taken care of. |
07-25-2015, 12:43 AM | #52 |
Senior Member
Join Date: Jun 2015
Drives: '15 BRZ Limited
Location: The 615
Posts: 118
Thanks: 193
Thanked 56 Times in 32 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
|
First thing that came to mind when I started seeing "oh there's aftermarket parts, that's definitely going to void your warranty" was the Magnuson-Moss Warranty Act.
There's a section about aftermarket parts. Been hearing the same song and dance over the years when I was on a couple other forums. Its a good read... puts it in pretty simple terms. Anyway here's the link. http://www.edmunds.com/auto-warranty...-warranty.html
__________________
2015 Subaru BRZ Limited AT6 |
07-25-2015, 02:43 AM | #53 | |
Senior Member
Join Date: Jul 2014
Drives: 2020 Hakone
Location: London, Ont
Posts: 69,845
Thanks: 61,656
Thanked 108,289 Times in 46,456 Posts
Mentioned: 2497 Post(s)
Tagged: 50 Thread(s)
|
Quote:
As far as the track instruction goes no it is not "racing" by definition but it is most certainly beyond normal use of the vehicle. I do not have access to the full warranty but do believe there are restrictions when a vehicle is used for commercial purposes and unless Pat is training people out of the goodness of his heart these restrictions could apply. To try to argue the semantics of what constitutes a "race" may be a losing battle when the car is obviously used in race like conditions. I feel Pat's pain and hear where he is coming from but would also see the dealer's perspective. Overall though (as has been said) the dealers started with the process they should finish it.
__________________
Racecar spelled backwards is Racecar, because Racecar.
|
|
The Following User Says Thank You to Tcoat For This Useful Post: | stugray (07-25-2015) |
07-25-2015, 03:20 AM | #54 | |
-
Join Date: Nov 2012
Drives: '13 FRS - STX
Location: SF Bay Area
Posts: 10,376
Thanks: 13,768
Thanked 9,495 Times in 5,008 Posts
Mentioned: 94 Post(s)
Tagged: 3 Thread(s)
|
Bullshit. OP used this car for what it was designed for, most manufacturers stipulate no competitive events, if every off road excursion is now competitive then I'm a fucking pro at this point, where's my endorsement deal.
Subaru, Scion, and Toyota have explicitly advertised this car as track capable, proudly touting in interviews and advertisements that you can fit a set of four wheels in the back explicitly for track day usage. Subaru promotional video clearly showing cars on a closed circuit for competitive events and heavy implication with two cars "racing" around another track: [ame="https://www.youtube.com/watch?v=iry-NrgnLOo"]BRZ takes flight - YouTube[/ame] Scion promotional video released last month explicitly calling out storage space for track days: (skip to 2:10 if you don't want to watch a bunch of videos of an FRS ON A TRACK). [ame="https://www.youtube.com/watch?v=3yGntMe***M"]2016 Scion FR-S Walkaround [Exterior & Interior] (Scion) - YouTube[/ame] Quote:
"Misuse - For example racing or overloading" Racing is deemed a competitive event from what my research has unearthed, if there is no timing, scoring, or winner declared it is non-competitive, it is not a race. That applies to most track days and certainly educational purposes. It could be argued that the owner has "overloaded" his car, whatever that means but due to the promotional videos I linked above I do not believe that the occasional track day or autocross would be considered "overloading" until Toyobaru come out with a definition of how to "safely not overload the car during normal operation". I would be happy to discuss Subaru warranty language and eat my words but I haven't looked very hard for that documentation. Edit: Link to Subaru BRZ Brochure: http://dbrochure.subaru.com/brochure...015-Tour-Intro Some choice quotes: "the ideal sports car driving experience" "easily controllable oversteer, the car is a delight to push hard" "Put the Vehicle Stability Control (VSC) in the available sport mode and play closer to the limit" "while the Torsen limited-slip differential transmits that power to the pavement efficiently, even under hard cornering" "Every day should feel like a track day" Last edited by strat61caster; 07-25-2015 at 03:34 AM. |
|
07-25-2015, 08:55 AM | #55 |
Senior Member
Join Date: Jun 2014
Drives: frs
Location: Gunsai
Posts: 4,901
Thanks: 7,282
Thanked 2,940 Times in 1,782 Posts
Mentioned: 23 Post(s)
Tagged: 2 Thread(s)
|
Just burn that brz and call insurance so you can buy frs.
|
07-25-2015, 11:15 AM | #56 | |
Senior Member
Join Date: Jul 2014
Drives: 2020 Hakone
Location: London, Ont
Posts: 69,845
Thanks: 61,656
Thanked 108,289 Times in 46,456 Posts
Mentioned: 2497 Post(s)
Tagged: 50 Thread(s)
|
Quote:
What I do believe is that the dealership is trying to use those things as a feeble excuse and if they twist things around just the right way they can make it seem reasonable even when it is not. Again the spring is attached to the tranny system and teaching race methods is not "normal" use. Put these in front of a judge that is not a car guy and they would very likely rule against our point of view. The world is not fair and just I am afraid.
__________________
Racecar spelled backwards is Racecar, because Racecar.
|
|
The Following 2 Users Say Thank You to Tcoat For This Useful Post: | strat61caster (07-25-2015), stugray (07-25-2015) |
|
|
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Autolismo - Top Notch Customer Service | KkSc | User/Vendor/Sponsor Reviews, Feedback, Comments | 3 | 02-12-2014 12:02 AM |
ecutek customer service | Frs32907 | User/Vendor/Sponsor Reviews, Feedback, Comments | 1 | 01-09-2014 12:09 AM |
Bad customer service | mid_life_crisis | Scion FR-S / Toyota 86 GT86 General Forum | 20 | 09-07-2013 06:41 PM |
Full Blown...best customer service ever | whitefrs | User/Vendor/Sponsor Reviews, Feedback, Comments | 5 | 05-29-2013 08:13 PM |
Customer Service! | BugeyedWagon | BRZ First-Gen (2012+) -- General Topics | 16 | 08-02-2012 01:47 PM |