Article on Drive.com.au

[RAN94A]

Originally Posted by newft86

I read through your previous link and as usual with these types of things the words "may be able" and "could include" definitely imply that it's possible and as usual you do have a right to persue these things but it's not a guarantee of success either.

oh and yea the ACL is intentionally vague so it can be applied in a variety of situations and rulings made on a case by case basis by a "member."

but trust me when i say its weighted in the consumers favour

[newft86]

Originally Posted by RAN94A

oh and yea the ACL is intentionally vague so it can be applied in a variety of situations and rulings made on a case by case basis by a "member."

but trust me when i say its weighted in the consumers favour

That's good to know mate, thanks for sharing your knowledge. Sorry if i came across as a bit of an arsehole before. I am also a consumer though not as often as i'd like to be

[ZZT86]

Even when I know & the servicing dept admit to a screw up, I never rant & rave on like a pork chop because ultimately they're the ones doing the work & so it's always best to extend to them respect & politeness & in return they will do same & then some. And so it becomes a good long term relationship.

I have had some major shit go wrong with new cars in the past where Tech Div have had big input, after a little while I was in constant & direct contact with them trying to sort out issues and being diplomatic & polite meant that they were always willing to help & treated me with great respect. In my experience Toyota are a great motor company with great people who care.

I can't say that for other car companies though !