Unofficial - CEL/SL/Idle Issue List for FR-S/BRZ Owners

[TemeCal]

Originally Posted by soconfoozed

Well, guess I'm going for a drive tonight. I've only logged 200 miles since the fix.

Can you confirm you received the 811 ECU? Were you P0019 as well?

I just scanned my car. I had P0019 for my first CEL. The second CEL, which happened tonight, is also P0019. However, it threw another code.

P000D: Fuel and air metering and auxiliary emission controls

As for whether I got the 810 or 811 ECU...I'm not sure. The part number installed is: SU003-04522. I'm not sure if the newer ones have a different part number or not???? If the ECU isn't behind the console, I can try to look at it. Where is it the ECU located (not the OBDII port)?

EDIT: It looks like P000D is also a generic code "Camshaft Position Slow Response"

[Cade01]

Originally Posted by Lonewolf

Yes, because a 25 year old car won't need to have anything fixed, replaced, or maintained...

Yes, because it is a 1/4 of the price and has a fresh rebuilt engine from a reputable shop, even the Sti is half the price. I would expect that from a car that age with who knows how many miles, not a brand new one. Sure it's covered by warranty but it is still not very confidence inspiring.
No need to get snooty...

[Lonewolf]

Originally Posted by Cade01

Yes, because it is a 1/4 of the price and has a fresh rebuilt engine from a reputable shop, even the Sti is half the price. I would expect that from a car that age with who knows how many miles, not a brand new one. Sure it's covered by warranty but it is still not very confidence inspiring.
No need to get snooty...

No need to get butt hurt...

[CharlieChaos]

Got my car back today everything feels good after a spirited drive. I will talk to Scion tomorrow and give you an update

[Grishbok]

Just a reminder, you are not OWED anything from Scion/Subaru in the way of compensation. For those of you who are talking to your regional representitives with that kind of attitude, i am not surprised they are not willing to give you something, they certainly arent obligated to. They are doing so out of the kindness of there corporate hearts, which in and of itself is a rare occurance.

I would implore you all to keep in mind that they are only obligated to fix the problem as outlined in the warranty. Anything outside of that, is them going the extra mile for you. They will do so on a case by case basis. If you act like an arsehole or a jerk, dont expect them to do anything outside of whats in black and white.

That being said, if you bring up valid concerns, such as depreciated value as a result of extensive engine work on a brand new car, with a calm and collected demeanor, I find it hard to believe the regional representative would not be able to accurately address this concern with proper recourse for your case. They will do so on a case by case basis and will not issue a blanket "compensation" package across the board for anyone that claims they have this issue. Thats how you end up with people faking problems and screwing up the process for everyone just to ge the freebies, and let me tell you, I would LOVE some frs freebies.

Be calm, collected, and polite when dealing with your representative. Create a reasonable business case for requesting any sort of compensation and make sure youre request is REASONABLE. For example, if your car is in the shop for a month, it would be reasonable to request that months payment be compensated. Doesnt mean you will get it, but its a reasonable thing to ask for.

Under no circumstance use the argument "well these guys on the forum said they are getting free x, y and z". This will NEVER get you what you want, and will only make you sound like an entitled freebie mongering jerk. Compensation is done on a CASE by CASE basis. Bringing up someone elses claim will not help you, it will however harm your chances.

Best of luck to you gents.

[soconfoozed]

Originally Posted by Grishbok

Just a reminder, you are not OWED anything from Scion/Subaru in the way of compensation. For those of you who are talking to your regional representitives with that kind of attitude, i am not surprised they are not willing to give you something, they certainly arent obligated to. They are doing so out of the kindness of there corporate hearts, which in and of itself is a rare occurance.

I would implore you all to keep in mind that they are only obligated to fix the problem as outlined in the warranty. Anything outside of that, is them going the extra mile for you. They will do so on a case by case basis. If you act like an arsehole or a jerk, dont expect them to do anything outside of whats in black and white.

That being said, if you bring up valid concerns, such as depreciated value as a result of extensive engine work on a brand new car, with a calm and collected demeanor, I find it hard to believe the regional representative would not be able to accurately address this concern with proper recourse for your case. They will do so on a case by case basis and will not issue a blanket "compensation" package across the board for anyone that claims they have this issue. Thats how you end up with people faking problems and screwing up the process for everyone just to ge the freebies, and let me tell you, I would LOVE some frs freebies.

Be calm, collected, and polite when dealing with your representative. Create a reasonable business case for requesting any sort of compensation and make sure youre request is REASONABLE. For example, if your car is in the shop for a month, it would be reasonable to request that months payment be compensated. Doesnt mean you will get it, but its a reasonable thing to ask for.

Under no circumstance use the argument "well these guys on the forum said they are getting free x, y and z". This will NEVER get you what you want, and will only make you sound like an entitled freebie mongering jerk. Compensation is done on a CASE by CASE basis. Bringing up someone elses claim will not help you, it will however harm your chances.

Best of luck to you gents.

I certainly don't expect anything but, indeed, to honor their warranty, and to do so in a timely manner. In terms of obligations, this is the only one they have to me. I've been clear on this point from my side, though, too: Subaru actually began with me by asking what I wanted, and I gave them (rightfully!!) an earful about how none of that matters if they don't fix the car, so don't distract from the issue, fix the car, then we'll talk about what's necessary for me to love you again.

But, that being said, certainly this won't be the last vehicle I buy.

Based on this experience, no future car of mine will be a Subaru, let me tell you. We're all enthusiasts here. Our friends and family value our opinions and come to us for advice on cars. I absolutely, absolutely cannot in good conscience recommend Subaru to anybody I know based on this customer service fiasco. Even if they do get it right (which, by the way, apparently now there's reason to doubt the ECU fix), I wouldn't wish this level of aggravation on anybody. Getting this organization to do anything, much less on time and in a way that makes me feel cared for and inspires confidence, is worse than pulling teeth.

My case is still open, and awaiting some bug spray for resolution, so I shouldn't pass judgment. However, who can say when the HPFP fix will come? I'm in customer service purgatory until that time. No timeline, no regular updates, no real sense that a revised HPFP is even on its way for certain. In this way, my case is just left flapping in the breeze. How is that supposed to make me feel as a customer? Oh, yeah, maybe they'll go the extra mile...at some indeterminate point in the future...really soon now...

I'm Fry's dog, if he bought a BRZ.

These things seem so basic to me. It's difficult to believe an organization as successful as Subaru has gotten to where they are by treating customers as they've treated me.

[@Art_Mighty]

Originally Posted by TemeCal

Well...500miles ago, I had the following done:

SU003-04522 Unit-EGI Control
SU003-00096 Valve Ay-Oil Cont
SU003-00287 Spkt Ay-CMS,Exh Lh
SU003-02183 O-Ring-12.1x2.5
00295-00103 FIPG Oil Pan
00272-GTBC1-01 Super Long Life Coolant Blue

...today, my car just threw another CEL. I'm at 900miles. The new ECU (and Cam Gear) did NOT fix my issue. Back to the dealer again

We need the codes: both the old code and the new code. it's possible the problem moved to a different corner of the engine.

[@Art_Mighty]

Originally Posted by Cade01

If that was the case, you would think that they would quit lying to people and telling them that they have never heard of the problem and jerking people around....

...you would think...

(HINT: TOYOTA / SUBARU ARE LYING TO US TO CONTAIN THIS SITUATION)

If they admit *anything* in writing stating there something wrong with their beloved twins it will affect they're ability to sell them. I'm also not sure they entirely understand how to solve the problem. I'm 100% sure they know what the issue is; it would be VERY bad to admit to a something their not sure how to fix.

[Marrk]

Originally Posted by TemeCal

I just scanned my car. I had P0019 for my first CEL. The second CEL, which happened tonight, is also P0019. However, it threw another code.

P000D: Fuel and air metering and auxiliary emission controls

As for whether I got the 810 or 811 ECU...I'm not sure. The part number installed is: SU003-04522. I'm not sure if the newer ones have a different part number or not???? If the ECU isn't behind the console, I can try to look at it. Where is it the ECU located (not the OBDII port)?

EDIT: It looks like P000D is also a generic code "Camshaft Position Slow Response"

Where you at? What dealer you using?

[Yruyur]

Originally Posted by TemeCal

I just scanned my car. I had P0019 for my first CEL. The second CEL, which happened tonight, is also P0019. However, it threw another code.

P000D: Fuel and air metering and auxiliary emission controls

As for whether I got the 810 or 811 ECU...I'm not sure. The part number installed is: SU003-04522. I'm not sure if the newer ones have a different part number or not???? If the ECU isn't behind the console, I can try to look at it. Where is it the ECU located (not the OBDII port)?

EDIT: It looks like P000D is also a generic code "Camshaft Position Slow Response"

Ecu is in the engine compartment on the passenger side neat the noise generator. A full pick of the side would be great. Here is the pick of my old 810.

[Yruyur]

And the pic of my old 810

Sent from my SCH-I535 using Tapatalk 2

[jesperswe]

uPDATE:
Got my car back sales guy deliverd it to my work. p0017 they replaced camgear and ocv. No cel yet, will take proper drive in weekend nothin about ECU.

Car went to shop 11sept, back today 27sept.

[TemeCal]

Originally Posted by @Art_Mighty

We need the codes: both the old code and the new code. it's possible the problem moved to a different corner of the engine.

I mentioned it a few posts up. My old code was P0019, my new code is P0019. Exact same codes.

When it threw a CEL, that was my immediate thought as well. I was expecting P0017, but it wasn't the case.

[TemeCal]

Originally Posted by Yruyur

And the pic of my old 810

Sent from my SCH-I535 using Tapatalk 2

Thanks - I'll try to get a picture of my ECU this morning.