Toyota Customer Order Web Tracking

[Nezz]

Originally Posted by Draco

I don't work at a dealership but I think you're probably missing a few points. In a FIFO model, this would heavily disadvantage rural dealers with fewer orders and probably later. Dealers are only paid upon delivery of the vehicle but they have up front costs e.g. demo, training staff, the sales staff salaries rental etc. Now if it was FIFO and there was 1000 city orders before theirs, they would not get paid for say 12 months. Imagine the viability of this business model (not very viable) and some dealers may simply chose to not sell this car which Toyota would not want.

Ugh. Unfair to the dealers? Enthusiasts are enthusiasts, enthusiasts are everywhere-- not just cities-- and bigger dealers are getting bigger allocations of these cars, or so it seems. Unallocated cars are showing up on Carsales all the time and disappearing just as fast as people cancel orders and jump on them, paying the extra money. Meanwhile, people who ordered within a week of the car going live are still waiting. Hell, some people who ordered before the car went live are still waiting. It's not just because I'm waiting-- Like I said I'm not unhappy waiting, what I'm unhappy about is the fact that some people are getting their cars before others who ordered as much as a month after.

My local dealership is unhappy that they keep getting overlooked and cars are getting delivered elsewhere unallocated-- they've gotten a grand total of one unallocated car so far. I should have just bought that one, even though it was my least favourite colour. Oh well. Serves me right for ordering something I wanted.

In a FIFO model the cities wouldn't get cars first just "because cities", dude. There were people lined up deposit-wise everywhere. First orders should allocate to first deliveries, not "whenever an allocation and an order line up", especially when the car is this goddamn early-allocated in advance. This allocation system is thoroughly, thoroughly broken.

[Nezz]

And in the process of posting that I missed a phonecall. From my local dealership. Let's see if this means I have a new expense before Christmas-- my point stands, though.

EDIT; And yep, Nov. Production Dec. Arrival. Load off my mind.

[Draco]

Originally Posted by Nezz

Ugh. Unfair to the dealers? Enthusiasts are enthusiasts, enthusiasts are everywhere-- not just cities-- and bigger dealers are getting bigger allocations of these cars, or so it seems. Unallocated cars are showing up on Carsales all the time and disappearing just as fast as people cancel orders and jump on them, paying the extra money. Meanwhile, people who ordered within a week of the car going live are still waiting. Hell, some people who ordered before the car went live are still waiting. It's not just because I'm waiting-- Like I said I'm not unhappy waiting, what I'm unhappy about is the fact that some people are getting their cars before others who ordered as much as a month after.

My local dealership is unhappy that they keep getting overlooked and cars are getting delivered elsewhere unallocated-- they've gotten a grand total of one unallocated car so far. I should have just bought that one, even though it was my least favourite colour. Oh well. Serves me right for ordering something I wanted.

In a FIFO model the cities wouldn't get cars first just "because cities", dude. There were people lined up deposit-wise everywhere. First orders should allocate to first deliveries, not "whenever an allocation and an order line up", especially when the car is this goddamn early-allocated in advance. This allocation system is thoroughly, thoroughly broken.

I thought the whole point was allocations where shared between dealerships regardless of size. i.e. some dealers will have unallocated cars due to their low sales.

Therefore my example of how i see it working is something like city dealer gets 100 orders, rural dealer gets 2 orders. Say the rural dealer gets a first batch allocation and the second order comes a few weeks later (after the city has already had another 99 orders) they will now be waiting the 6 months to a year before they receive cash for their second sale. However their costs are all upfront.

This will create cash flow problems for the rural dealer. They pay X dollars for the demo car, and various costs upfront but don't make enough until 6-12 months down the track because they need to sells a few vehicles.

What incentive is there for a rural dealer to sell this vehicle? Capital isn't free. capital for setting up these things costs money. If you had a FIFO model you may find many rural dealers wont even sell 86s ie not train their staff, not get demos. Then what? Your rural enthusiasts now have to buy the car through a city dealer.

[DanVIIIVI]

I don't think unfair is really accurate. They do the best they can.

[ZZT86]

Originally Posted by DanVIIIVI

I don't think unfair is really accurate. They do the best they can.

I understand, but it could be improved, yes?

[Zero00]

Originally Posted by Draco

I thought the whole point was allocations where shared between dealerships regardless of size. i.e. some dealers will have unallocated cars due to their low sales.

Therefore my example of how i see it working is something like city dealer gets 100 orders, rural dealer gets 2 orders. Say the rural dealer gets a first batch allocation and the second order comes a few weeks later (after the city has already had another 99 orders) they will now be waiting the 6 months to a year before they receive cash for their second sale. However their costs are all upfront.

This will create cash flow problems for the rural dealer. They pay X dollars for the demo car, and various costs upfront but don't make enough until 6-12 months down the track because they need to sells a few vehicles.

What incentive is there for a rural dealer to sell this vehicle? Capital isn't free. capital for setting up these things costs money. If you had a FIFO model you may find many rural dealers wont even sell 86s ie not train their staff, not get demos. Then what? Your rural enthusiasts now have to buy the car through a city dealer.

A Dealership does not depend on the sales of ONE model to exist! Country Dealers tend more so have a different demographic, more 4x4's etc in difference to most 'City' Dealerships, no Dealer is hoping to exist on the sales of the 86 alone

As far as I am concerned, if you ordered before me regardless of location, yours should come first!

On the topic of 'large' Dealerships over 'small' country ones, take it from me having spoken to the Dealer Principal of one of Brisbane's largest Dealerships, they get NONE for October! A phone call from one of my work colleagues regarding her GTS [quoted 18 months wait!] she was told they get THREE 86's for October!!

I appreciate the posts by those obviously 'tied' to Dealerships but I still ask why people are waiting since 'pre release' when others who ordered weeks after have confirmed delivery dates [and with NO offence to them at all, more their good luck!]

[Nezz]

Originally Posted by DanVIIIVI

I don't think unfair is really accurate. They do the best they can.

The dealers definitely do the best they can. Mine has stuck by me and kept me totally updated, pulled strings and swapped batches to get a car to me earlier. My problem is most definitely not with the dealer. TMCA on the other hand? Don't like how they handled this one.

Also; To anyone who ordered before me, and got your car earlier? .. Enjoy that car, they're awesome. No bad blood with you, this community needs all the cars it can get!

[CryptiK]

Got informed by my dealer the other day that the White GT Manual I ordered back on the 24th of July is now pushed backed to January WTF! I will have to start calling around now I don't mind driving a couple of hours if it means I get it late November/early December. I knew something had to be wrong for my webtracker not changing and people who ordered a month after me are getting theirs delivered this or next month.

[BenjKC]

Originally Posted by Hook

Finally some good news!

Had my dealer ring me today to tell me November production / december delivery.
It was totally unexpected because two weeks ago he told me I wasn't going to get it until Feb/Mar (I was expecting June 2013 after all the things I have been reading on this forum)

I ordered Mid June and was 3rd in line out of a list of 20 orders. I take back all the bad things about Toyota, gotta love an unexpected win! Merry Christmas!

I'm really starting to think something went wrong with us early June orders. Hook, did your web tracker update as well?

Congratulations but..
It's frustrating to hear people who ordered later are getting their cars earlier.

[Hook]

Originally Posted by BenjKC

Hook, did your web tracker update as well?

Cheers mate, I know its frustrating but from what I've heard today the allocation for Australia has gone up, plus they have adjusted the GT to GTS ratio so you might be in luck. I know of a couple of people who received a phone call today confirming Nov/Dec delivery.

We can't access the online web tracker here in WA, I have to ring toyota WA with my stock number and they update the production / delivery schedule.

[Nezz]

Curious point. Out of those who ordered and were stuck waiting-- but now have NOV for DEC delivery-- who ordered Pegasus White?

Just out of curiousity.

[DanVIIIVI]

No secret to anyone i'm sure; Pegasus White is the most popular colour. Anyone waiting on a White GTS Manual (myself included) will have one of the longest wait times.
Hoping that in the new year the production allocations do indeed change like i have been told and TMCA are able to build a much higher percentage of gts manuals and maybe even stack the colours

[Nezz]

Originally Posted by DanVIIIVI

No secret to anyone i'm sure; Pegasus White is the most popular colour. Anyone waiting on a White GTS Manual (myself included) will have one of the longest wait times.
Hoping that in the new year the production allocations do indeed change like i have been told and TMCA are able to build a much higher percentage of gts manuals and maybe even stack the colours

I was curious as to how many got updated with whites, as I got one and my dealer has another one coming... I'm grateful mine's been covered.

[dnjshin0bi]

Originally Posted by Nezz

I was curious as to how many got updated with whites, as I got one and my dealer has another one coming... I'm grateful mine's been covered.

i ordered 23rd june, pegasus white manual GTS and havn't got any dates or month confirmed or scheduled. i missed out. i was originally told October delivery.

last month was told november

this month was told december.

in october, let me guess... january.

in november, oh wait its february now.

in december, possibly march?

FRUSTRATED!!!