Valenti Tail Light Post Snapped During Re-Install with GasketNinja Gaskets

[zazah3he]

I got a set of replacement gaskets from Gasket Ninja to swap out with the gaskets provided with the lights, as the right side was collecting condensation inside. Took the lights off and dried them out thoroughly, and when attempting to reinstall them the lower right post snapped on the right tail light, so now the new gasket can no longer get a good seal and the moisture problem is even worse now. Gonna reinstall the stock tails for now while I figure out what to do.

I contacted Modbargains regarding the warranty, as I ordered them in October 2019 and received them in April 2020, so they should still be covered. Their initial response to me is that the light wouldn't be covered under warranty "due to a modification you made to the product". Still waiting to hear back with more info about how both the provided gasket failing despite correct installation and the post itself snapping off during reinstallation to the manufacturer recommended torque are both uncovered due to the "modification" I made of replacing the faulty provided gasket with a better option when I would consider both to be separate issues with the product itself.

Needless to say, having to wait 6 months to receive the lights and then having one of them fail like this in under a year only to be told they're not covered under warranty due to my "modification" of replacing a part that's meant to be routinely replaced and is known to everyone to be undersized for the light to create a decent seal is extremely frustrating. I went with Modbargains because everyone talks up their customer service, but so far this experience has been a bad one overall.

If Modbargains refuses to honor the warranty and replace the light, how could I try to repair the post? It snapped basically in half so I was thinking I'd try some JBWeld once I don't have to worry about not modifying the lights to stay within the warranty.

Has anyone else had this issue? Both with the post itself snapping and Modbargains not honoring the warranty. How did you end up handling it?

Thanks for your time guys!

[sharpsicle]

Sounds like you're already taking the actions you need to, and just need to be a little more patient and wait for their response. There's no magic button when it comes to customer service, you just have to work through it with them. Of course they'll give that response right off the bat, it usually is the case and they aren't being malicious in any way by starting there. That doesn't mean it's their last answer. Be patient and work the problem.

"So far this experience has been bad..." based on one email? Take a breath and get more information first.

I would wait and see the outcome with ModBargains before even considering modifying the light due to the snapped post. I would also wait to see the outcome with them before making a post calling them out for something you haven't even given them time to take care of first.

[Grady]

Warranties are for manufacturing defects. When your lights were leaking if you called them then you probably would have gotten a better response the first time. A company can not Warranty misuse/abuse/neglect. Right or wrong when you took the lights apart to fix/modify you took on the liability of the quality of work yourself. At this point it is going to be impossible to prove to them you did not over-torque the stud. With some persistence you still could get them to cover these but if they do not I would not say their customer service is bad.

Be persistent/Be factual and most important Be nice.

[norcalpb]

Yes continue with the warranty process and let us know how it goes.

JB weld is also really good stuff. I launched a rock at Randy Johnson speeds into my best friends radiator last weekend at Thunderhill and Jb weld plugged up the hole so he could get home. Probably could do a few more track days with that radiator too!