Dealer damages car during warranty repair, need advice. - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

rhythmM · 01-03-2014, 02:22 PM

So I took my car in the other day to get my car's weather channel strip replaced under warranty because it was ripping. During the install they end up having to replace the whole tiny quarter window along with the weather strip in order to properly fix it.

Got upset that they replaced the window because it was tinted AND they did not even bother to tell me the window was going to get replaced. Had they told me that was going to be replaced, I would of said NVM. A little rip in the weather stripping was definitely not worth another trip and money at the tint shop.

What really bugs me even more is that during the fix, they ended up ripping another piece of weather stripping in an area right next to where they worked on.. Sure they were willing to replace the tint after I called them out on the extra rip. But after I drove home, I discovered a tiny little dent on the beam between the windshield and the quarter window.

Went back the next work day and they immediately denied it and refused to fix it or compensate me even though the dent is right next to the window they replaced.

It is a very tiny dent and is almost impossible to see in the shade, but shine some light and its quite visible. (See attached photo)

Can anyone offer any advice for me on how I can go about this? How much would it cost to repair it? Should I push to try and have them fix it again? Should I take this to court and file a small claims case?

FT-86- · 01-03-2014, 02:30 PM

That's why I hate taking my car to dealer for any service. I always inspect my car before leaving just like they do when I come in. Speak directly with service manager in a calm manner. Because if you get angry at them they will try to deny your claim by any means necessary.

chriscross_tnt · 01-03-2014, 02:35 PM

I would make the service advisor walk around the car prior and make a note of any damages. So both parties can't blame each other.

Sent from my HTC6500LVW using Tapatalk

suaveflooder · 01-03-2014, 02:43 PM

What dealer is this? I'm in San Diego as well.

I had a similar issue with Mossy. Keep "squeaking" It took me going to the owner of the dealership to get my replaced strut replaced (yes, they ruined the replacement) that they stripped the top hex bolt on. When they installed my alarm, they put a similar dent on the same piece. I can suggest a good PDR guy if you need it.

rhythmM · 01-03-2014, 03:00 PM

Quote:

Originally Posted by suaveflooder

What dealer is this? I'm in San Diego as well.

I had a similar issue with Mossy. Keep "squeaking" It took me going to the owner of the dealership to get my replaced strut replaced (yes, they ruined the replacement) that they stripped the top hex bolt on. When they installed my alarm, they put a similar dent on the same piece. I can suggest a good PDR guy if you need it.

Kerny Mesa Subaru,

What's a PDR?

wparsons · 01-03-2014, 03:12 PM

PDR = paintless dent repair.

suaveflooder · 01-03-2014, 05:19 PM

Quote:

Originally Posted by rhythmM

Kerny Mesa Subaru,

What's a PDR?

Quote:

Originally Posted by wparsons

PDR = paintless dent repair.

Exactly! Thank you @wparsons!

I use a guy here in San Diego that I've been using for YEARS! Best I have seen yet and he has reasonable prices, but at this point, I would have Kerny Mesa Subaru pay for the PDR. If he can't do it, it can't be done.

He's fixed a dent that I had on my old cobra that the paint shop told me couldn't be pulled.

rhythmM · 01-03-2014, 05:34 PM

Quote:

Originally Posted by suaveflooder

Exactly! Thank you @wparsons!

I use a guy here in San Diego that I've been using for YEARS! Best I have seen yet and he has reasonable prices, but at this point, I would have Kerny Mesa Subaru pay for the PDR. If he can't do it, it can't be done.

He's fixed a dent that I had on my old cobra that the paint shop told me couldn't be pulled.

Thanks for the clarification. Can you please give me the persons info?

Turbo95eg6 · 01-03-2014, 05:51 PM

Sue their sorry asses… That really brings my piss to a boil.

suaveflooder · 01-03-2014, 06:07 PM

Quote:

Originally Posted by rhythmM

Thanks for the clarification. Can you please give me the persons info?

PM sent

DriftEm · 01-06-2014, 02:52 PM

Quote:

Originally Posted by suaveflooder

PM sent

Do you work at Qualcomm? the picture in your signature looks familiar

suaveflooder · 01-06-2014, 03:45 PM

Quote:

Originally Posted by DriftEm

Do you work at Qualcomm? the picture in your signature looks familiar

I do not

I am a financial representative for Modern Woodmen. Pics were taken in the San Diego State parking structure

DriftEm · 01-07-2014, 12:46 AM

Quote:

Originally Posted by suaveflooder

I do not

I am a financial representative for Modern Woodmen. Pics were taken in the San Diego State parking structure

hey Brian is that you? this is Hooman, how was the Palomar run?

suaveflooder · 01-07-2014, 01:04 AM

Quote:

Originally Posted by DriftEm

hey Brian is that you? this is Hooman, how was the Palomar run?

It's me! Run was GREAT! Like I mentioned….I need tires, lol.

01-03-2014, 02:22 PM	#1
rhythmM Senior Member Join Date: Oct 2012 Drives: 2014 Subaru BRZ Limited MT - White Location: San Diego, CA Posts: 229 Thanks: 77 Thanked 30 Times in 27 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Dealer damages car during warranty repair, need advice. So I took my car in the other day to get my car's weather channel strip replaced under warranty because it was ripping. During the install they end up having to replace the whole tiny quarter window along with the weather strip in order to properly fix it. Got upset that they replaced the window because it was tinted AND they did not even bother to tell me the window was going to get replaced. Had they told me that was going to be replaced, I would of said NVM. A little rip in the weather stripping was definitely not worth another trip and money at the tint shop. What really bugs me even more is that during the fix, they ended up ripping another piece of weather stripping in an area right next to where they worked on.. Sure they were willing to replace the tint after I called them out on the extra rip. But after I drove home, I discovered a tiny little dent on the beam between the windshield and the quarter window. Went back the next work day and they immediately denied it and refused to fix it or compensate me even though the dent is right next to the window they replaced. It is a very tiny dent and is almost impossible to see in the shade, but shine some light and its quite visible. (See attached photo) Can anyone offer any advice for me on how I can go about this? How much would it cost to repair it? Should I push to try and have them fix it again? Should I take this to court and file a small claims case? Attached Images

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01-03-2014, 02:30 PM	#2
FT-86- Senior Member Join Date: Nov 2012 Drives: Sexy Whiteout Location: Socal Posts: 216 Thanks: 0 Thanked 23 Times in 14 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	That's why I hate taking my car to dealer for any service. I always inspect my car before leaving just like they do when I come in. Speak directly with service manager in a calm manner. Because if you get angry at them they will try to deny your claim by any means necessary.

01-03-2014, 02:43 PM	#4
suaveflooder Senior Member Join Date: Feb 2013 Drives: 2013 FR-S Location: San Diego Posts: 2,295 Thanks: 2,708 Thanked 1,052 Times in 664 Posts Mentioned: 29 Post(s) Tagged: 0 Thread(s)	What dealer is this? I'm in San Diego as well. I had a similar issue with Mossy. Keep "squeaking" It took me going to the owner of the dealership to get my replaced strut replaced (yes, they ruined the replacement) that they stripped the top hex bolt on. When they installed my alarm, they put a similar dent on the same piece. I can suggest a good PDR guy if you need it.

01-03-2014, 05:51 PM	#9
Turbo95eg6 Senior Member Join Date: Nov 2013 Drives: 2014 BRZ SWP LTD Location: The 503 Posts: 2,174 Thanks: 331 Thanked 2,266 Times in 858 Posts Mentioned: 18 Post(s) Tagged: 3 Thread(s)	Sue their sorry asses… That really brings my piss to a boil.

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