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Update: Took a drive over to the dealership today since I have a day off from work this week. I calmly spoke to the service advisor lady who was very cordial. I explained to her the problem, to which her eyes widened and she says "oh, that's really bad". After that, I asked her about the coolant and oil filter that were billed to my insurance and she explained that if their service department made a mistake, she's happy to have them fix it. They didn't have a loaner car available, so I was invited to come back Monday to drop off my car and whip around in yet another 2021 Crosstrek. Sweet.
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