[phm14]

Hey Guys,
I'm stuck trying to upload a tune to the new OFT I just bought, direct from OFT. I've read my ECU, and uploaded a copy of the stock ROM to the OFT tune request form. I was under the impression, from pre-purchase questions, that the tune for my 2020 Hakone was GTG, but my CALID ZA1JV00C00G yields no results when I search the help page as directed. I downloaded the 2017 Stage 1 US MT tune available on the site, but get the error above when I try to upload the tune to the OFT. I shut down Windows Defender as directed when I DLed/installed OFT manager, and it seemed to update fine. I also installed this patch from the OFT help page (vcredist_x86...), then re-started OFT manager, as instructed. I am not using USB 3.0. Help page next step is to uninstall/re-install OFT manager? I have limited tune experience, but have used FTECU to tune my '16 Yamaha R1. That process required some wiring work on the ECU connector, but was still done in under an hour. I've spent at least 2 hours attempting to flash with OFT, and it's frustrating...do I have to wait until they send me a file matched to my CALID?