Quote:
Originally Posted by Giccin
:l How hard is it to listen to customer feedback?  |
Apparently very difficult, I went to a business seminar in LA once. One of the things that I remember they teach about marketing is, "the customer doesn't know what he/she wants, we tell them what they want." Im not sure if Toyota would follow suit, but much of corporate america and the media in general are structured like this.
When it comes to cars, the only people that care worth a damn are the people who are deeply into either the culture or the industry. Which is still only a fraction of total consumers.