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In that case, pull the shock off the car again and remove the spring. try to compress the shock by hand and see what happens.. with it on its softest setting, it should take a couple seconds with your body weight on it to compress the shock. change to stiffest setting and repeat- it should take longer than on softest setting. obviously real numbers and measurements are impossible like this, but it's a start.
it could be that the shock itself is frozen or bent.
if the shock does compress, does it go all the way down, or stop before it gets there? I've had some adjustable Koni shocks come apart internally before (from installing top hat with an impact and it knocks the internal screws loose), and all the valving bits kinda explode and take up extra room in the bottom, preventing the shock from compressing fully.
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