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I always vouch for JDL's (or Jesse's) customer service as the best ever.
I also had a bad unit, JDL UEL catted&coated. One of those that rattled against the skid plate. They sent me a new one, and once i received it I sent mine back. They also paid for the labor of replacing it, since my car was also in the shop at the time! Pretty similar experiences, only I talked to jesse from the getgo, so i guess i got lucky.
As for your Ptuning kit... I'm extremely jealous.
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