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The flexfuel leak was a more notable disaster to be sure. In this case, most people are satisfied with an untouched reflash, and half the people on this forum don't know how to properly datalog to tell if their tune is decent. You see more active complaints coming from advanced users (forced induction threads) who are more cognizant of logging.
There is also a large number of people who will not speak up with any criticisms for fear of reprisal, as he is their only tuner, and they don't have the cash to switch to anyone else.
Bottom line: charging $1325 for a generic one-size-fits-all tune is unacceptable. Unwillingness to take responsibility for problems that arise with your product is also unacceptable. Blatantly disrespecting your customers? Also not terribly acceptable.
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